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I've had €3000 in my account for 14 days, but it only lets me withdraw €500 at a time, with a maximum of 3 transactions, so I only have €1500 available to withdraw. The requests have been pending for 14 days. I write to them every day by email and chat, and they always give me the same answer, stalling, saying they're going to pay me, that it's a delay in the financial system, and that I'll have it soon. But it's been 14 days and nothing.

Tengo 3000€ en la cuenta desde hace 14 días, solo me deja retirar de 500€ en 500€ y 3 máximas transacciones por lo que solo tengo disponible para retirar 1500€, las solicitudes llevan 14 días, les escribo todos los días por correo y por el chat, siempre me contestan lo mismo dando de largas de que me lo van a pagar, que es retraso del sistema financiero y que en poco lo tendré, pero ya van 14 días y nada

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Dear Colas10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear Colas10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru