The player from Slovakia reports that their account is blocked despite having passed the KYC process and being fully verified. However, the casino has provided evidence showing that the player abused the bonus by postponing game rounds. Based on this evidence, the complaint was rejected as unjustified.
Spilleren fra Slovakiet rapporterer, at deres konto er blokeret, på trods af at have gennemgået KYC-processen og er fuldt verificeret. Casinoet har dog fremlagt beviser, der viser, at spilleren misbrugte bonussen ved at udsætte spillerunder. Baseret på disse beviser blev klagen afvist som uberettiget.