Ybets Casino - Spillerens midler er forsinkede på grund af igangværende gennemgang.

I have had 3263.30 USDT held in my Ybets casino account for over a month. When I try to withdraw, I get a message that previous bets are still being checked by the game provider.

I have contacted customer support multiple times, but the answer is always the same — that the review is still ongoing and they cannot provide any timeframe. I have not been asked to provide any documents, and I have not been told that I have violated any rules.

I understand that sometimes there can be a short-term review, but it's currently been going on for over four weeks, and I'm not sure if that's still common.

I am therefore turning to Casino Guru for help and clarification of the situation.

Thank you in advance for your time and willingness.

Na účtu v kasinu Ybets mám již více než měsíc zadrženo 3263,30 USDT. Při pokusu o výběr se zobrazí zpráva, že předchozí sázky jsou stále kontrolovány poskytovatelem her.

Kontaktoval jsem zákaznickou podporu vícekrát, ale odpověď je vždy stejná — že kontrola stále probíhá a nemohou sdělit žádný časový rámec. Nebyl jsem vyzván k dodání žádných dokumentů, a nebylo mi sděleno, že bych porušil jakákoliv pravidla.

Chápu, že někdy může dojít ke krátkodobé kontrole, ale aktuálně to trvá už více než čtyři týdny, a nejsem si jistý, zda je to ještě běžné.

Obracím se proto na Casino Guru s žádostí o pomoc a objasnění situace.

Předem děkuji za váš čas a ochotu.

Dear mprovod,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide answers to the following questions?

• What types of games did you play? Were they slots, live casino games, or did you bet on sports? If possible, please specify the names and providers of the games you played.
• Did you accumulate your winnings with or without a bonus?
• Have you noticed any unusual or irregular behavior in the games you played?
• Have you received any specific communication from customer support aside from the ongoing review updates?
• Have you faced similar issues with withdrawals in the past?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Veronica,

Thank you for your quick response and I appreciate your offer of help. As for the questions, I will try to explain each one separately:

What types of games did you play? Were they slots, live casino games or did you bet on sports? If possible, please list the names and providers of the games you played.

Since the deposit, I have played all types of games, including slots, betting and live casino games. The withdrawals were blocked after I played a game from Thunderkick - specifically "1429 Uncharted Seas". However, I did not win any jackpot or big win. I thought it might be a check from Thunderkick, I tried to contact them, but they replied that I had to deal with everything exclusively with the casino. However, the casino did not give me any details. It is possible that another provider, such as Pragmatic Play, is carrying out the check, but I do not know the name of the specific provider that supposedly carries out the check.

Did you accumulate your winnings with or without a bonus?

I accumulated my winnings without a bonus – I played with the USDT I deposited. When I made my first deposit, from which my current winnings also come, I was offered a 150% bonus, but it was credited in the form of a "YBS" token. According to CoinGecko, one YBS has a very low value (~0.00002712 USD), so it would be more of a marketing ploy than a real bonus. When I tried to use the bonus, the amount was not displayed in any of the 10 or so games – so I canceled it. So all the winnings come from real USDT, and the account correctly shows about 3263 USDT, which I cannot withdraw.

Have you noticed any unusual or erratic behavior in the games you've been playing?

I didn't notice anything unusual. All games worked normally and I didn't win any big amounts. In the live casino I mainly played card games (Blackjack, Baccarat), where there are usually more than 100 players at the table. So if there was an error, it would have to affect many players. I don't play poker or other more complex games.

Have you received any specific communication from customer support other than regular review updates? Customer support stated that the "game provider" is monitoring my gaming sessions for "fairness". But I played fairly. Maybe someone else was cheating – I don’t know – but as I wrote, there were dozens to hundreds of other players in the games. I haven’t received any other specific information. The last email from support arrived yesterday – they said they were sorry and that "I should wait a little longer". I don’t want to unnecessarily tarnish the casino’s reputation if it’s really their fault for the delay, but a month without information is a long time. Right now I’d rather not play until the problem is resolved because I don’t have access to my funds.

Have you encountered similar withdrawal problems in the past?

I had only made one successful withdrawal (2500 USDT) before, which was quick. All subsequent withdrawals were declined and I got a message about a wagering review. Since then, based on my gaming history, I have only played Thunderkick games, so I think it is a review from their side – but that is just a guess. The casino has not said anything specific.

If you need any further information or more details, I will be happy to provide them.

Thank you again and best regards,

Miroslav

Vážená Veroniko,

Děkuji za rychlou odpověď a vážím si nabídky Vaší pomoci. Co se týče otázek, tak se budu snažit vše vysvětlit u každé zvlášť:

Jaké typy her jste hrál/a? Byly to automaty, hry v živém kasinu nebo jste sázel/a na sporty? Pokud je to možné, uveďte prosím názvy a poskytovatele her, které jste hrál/a.

Od doby vkladu jsem hrál všechny typy her, včetně automatů, sázek i her v živém kasinu. K blokaci výběrů došlo poté, co jsem hrál hru od poskytovatele Thunderkick – konkrétně „1429 Uncharted Seas". Nevyhrál jsem však žádný jackpot ani vysokou výhru. Napadlo mě, že by mohlo jít o kontrolu od Thunderkicku, zkusil jsem je kontaktovat, ale odpověděli, že vše musím řešit výhradně s kasinem. Kasino mi však žádné podrobnosti nesdělilo. Je možné, že kontrolu provádí jiný poskytovatel, třeba Pragmatic Play, ale název konkrétního poskytovatele, který kontrolu údajně provádí, mi znám není.

Nashromáždil/a jste své výhry s bonusem nebo bez něj?

Výhry jsem nashromáždil bez bonusu – hrál jsem za USDT, které jsem vložil. Při prvním vkladu, ze kterého pochází i současné výhry, mi byl nabídnut 150% bonus, ale připsán byl ve formě „YBS" tokenu. Dle CoinGecko má jeden YBS velmi nízkou hodnotu (~0.00002712 USD), takže by šlo spíše o marketingový trik než reálný bonus. Když jsem zkusil bonus použít, v žádné z asi 10 her se nezobrazila částka – proto jsem ho zrušil. Všechny výhry tedy pochází z reálných USDT, a na účtu je správně zobrazeno cca 3263 USDT, které ale nemohu vybrat.

Všiml/a jste si nějakého neobvyklého nebo nepravidelného chování ve hrách, které jste hrál/a?

Nevšiml jsem si ničeho neobvyklého. Všechny hry fungovaly normálně a nevyhrál jsem žádné větší částky. V živém kasinu jsem hrál hlavně karetní hry (Blackjack, Baccarat), kde je u stolu obvykle více než 100 hráčů. Pokud by tedy došlo k chybě, musela by se týkat mnoha hráčů. Poker ani jiné složitější hry nehraji.

Dostal/a jste od zákaznické podpory nějakou konkrétní komunikaci kromě průběžných aktualizací recenzí?Zákaznická podpora uvedla, že „game provider" kontroluje mé herní relace kvůli „férovosti". Já jsem ale hrál férově. Možná podváděl někdo jiný – to nevím – ale jak jsem psal, ve hrách bylo desítky až stovky dalších hráčů. Žádné další konkrétní informace jsem nedostal. Poslední e-mail od podpory dorazil včera – psali v něm, že se omlouvají a že „mám ještě trochu počkat". Nechci kasinu zbytečně kazit reputaci, pokud za zdržení opravdu nemůže, ale měsíc bez informací už je dlouho. Momentálně raději ani nehraji, dokud se problém nevyřeší, protože nemám přístup ke svým prostředkům.

Setkal/a jste se v minulosti s podobnými problémy s výběry?

Dříve jsem provedl pouze jeden úspěšný výběr (2500 USDT), který proběhl rychle. Všechny následující výběry byly zamítnuty a zobrazila se hláška o kontrole sázek. Od té doby jsem podle historie her hrál pouze hry od Thunderkick, proto si myslím, že jde o kontrolu z jejich strany – ale je to jen domněnka. Kasino nic konkrétního neřeklo.

Pokud budete potřebovat nějaké další informace nebo více detailů, rád je poskytnu.

Ještě jednou děkuji a s pozdravem,

Miroslav

Please forward me all the communication between you and the casino customer support regarding the investigation of your gameplay at veronika.f@casino.guru. Thank you for your patience and cooperation.

Hello Veronica,

Thank you for your reply. I confirm that I have now forwarded the complete communication with Ybets casino support to the email address provided.

Thank you for your help and I will contact you if additional documents are needed.

Best regards,

Miroslav

Dobrý den, Veroniko,

děkuji za odpověď. Potvrzuji, že jsem Vám nyní přeposlal kompletní komunikaci s podporou kasina Ybets na uvedený e-mail.

Děkuji za Vaši pomoc a případně se ozvu, pokud bude potřeba doplnit další podklady.

S pozdravem,

Miroslav

Thank you very much, mprovod, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello mprovod,

It's Michal again. I have taken over your complaint. I have examined this case, and I would like to inform you that the gameplay verification conducted by the game provider can sometimes be a prolonged process. There have been instances where this has taken several weeks or even months, but I genuinely hope that this will not be the situation here. Unfortunately, since this matter is not entirely under the control of the casino team, we must wait for the game provider's final decision. I will reach out to the casino to see if they can share more information regarding this issue if possible.

We would like to invite Ybets Casino to join the conversation.

Dear Ybets Casino,  

Could you please inform us about any updates and the expected timeline for the completion of the "game provider check" and the subsequent processing of the player's withdrawal?

If there is any information related to this case that cannot be shared publicly, please send it to me at michal.k@casino.guru

Dear mprovod and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino Team,

We are looking forward to your timely response.

Dear mprovod and Casino Guru,

Please be advised that we have received a response from the provider.

Our anti-fraud team has no further questions for you, and the check has been successfully passed.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino Team,

Thank you for the positive news. I trust the player's withdrawal will be processed in the standard way without any unnecessary delays.

Dear mprovod,

Please let me know once you receive your winnings.

Good morning,

Thank you very much Michal and all parties involved for your help. Withdrawals are now working again and I have just requested a withdrawal. Once the amount has been successfully credited to my account, I will confirm receipt of the winnings here.

Thank you again for your assistance.

Best regards,

Miroslav

Dobrý den,

děkuji moc Michalovi a všem zúčastněným stranám za pomoc. Výběry nyní znovu fungují a právě jsem požádal o výběr. Jakmile bude částka úspěšně připsána na můj účet, potvrdím zde přijetí výhry.

Ještě jednou děkuji za asistenci.

S pozdravem,

Miroslav

Dear mprovod,

Could you kindly share an update regarding your withdrawal? Have you received it yet?

Good morning,

Thank you for your message. As requested, I sent a copy of my driver's license for verification on Monday, June 9th.

Yesterday (June 12th) I received confirmation from the KYC team that the documents were received and sent for review:

"Your documents were received and sent for the review.

We appreciate your patience and understanding during this time.

In case of any updates, you will be immediately informed via email, thank you for waiting in advance."

I don't know exactly how long this review takes, but as soon as I have the opportunity to request a withdrawal or receive it, I will immediately provide an update here.

Best regards,

Miroslav

Dobrý den,

děkuji za zprávu. Na základě žádosti jsem v pondělí 9. června zaslal kopii svého řidičského průkazu pro ověření.

Včera (12. června) jsem obdržel potvrzení od KYC týmu, že dokumenty byly přijaty a odeslány ke kontrole:

„Your documents were received and sent for the review.

We appreciate your patience and understanding during this time.

In case of any updates, you will be immediately informed via email, thank you for waiting in advance."

Nevím přesně, jak dlouho tato kontrola trvá, ale jakmile budu mít možnost požádat o výběr nebo jej obdržím, ihned zde podám aktuální informaci.

S pozdravem,

Miroslav

Dear mprovod,

Thank you for your response. Have the funds reached you in the meantime, or has the casino team requested any further documents from you?

Good morning,

thank you for your message. Unfortunately, my pending withdrawal has been cancelled in the meantime and the casino has asked me to send a photo of my driver's license. I sent this document early last week. On Thursday (June 12th) I received a reply that the documents had been received and sent for review:

"Your documents were received and sent for the review.

We appreciate your patience and understanding during this time.

In case of any updates, you will be immediately informed via email, thank you for waiting in advance."

However, since then, it has not been possible to make any withdrawals again. A message appears stating that I must first complete the KYC verification.

I'm not sure how long a verification like this usually takes - if you have an idea of ​​the typical turnaround time, I'd appreciate the information. I'll of course let you know as soon as there's progress.

Best regards,

Miroslav

Dobrý den,

děkuji za zprávu. Bohužel mezitím došlo ke zrušení mého čekajícího výběru a od kasina jsem byl vyzván k zaslání fotografie řidičského průkazu. Tento dokument jsem odeslal začátkem minulého týdne. Ve čtvrtek (12. června) jsem obdržel odpověď, že dokumenty byly přijaty a odeslány ke kontrole:

„Your documents were received and sent for the review.

We appreciate your patience and understanding during this time.

In case of any updates, you will be immediately informed via email, thank you for waiting in advance."

Od té doby však opět není možné zadat žádný výběr. Objevuje se hláška, že nejdříve musím dokončit ověření KYC.

Nejsem si jistý, jak dlouho podobné ověření obvykle trvá – pokud máte prosím představu o běžné době vyřízení, budu rád za informaci. Jakmile dojde k pokroku, dám samozřejmě ihned vědět.

S pozdravem,

Miroslav

Dear mprovod,

Thank you for the update.

Dear Ybets Casino Team,

Could you please explain why the player was not asked to submit the necessary documents for KYC during the period you were awaiting the game provider's verification, as the KYC process could have been finalized by now? What specific documents will be required from the player for the KYC process, and what actions can be taken to accelerate it?

Good morning,

Thank you for your support. This morning, Ybets contacted me with a request to complete my KYC — specifically, a photo of me holding my driver's license in front of their website. I immediately complied with this request and emailed the requested photo to their KYC team today (June 20).

I believe they now have all the documents needed to complete the verification. I will provide an update as soon as the situation improves and withdrawals are allowed again.

Best regards,

Miroslav

Dobrý den,

děkuji za podporu. Dnes dopoledne mě Ybets kontaktoval s žádostí o doplnění KYC — konkrétně o fotografii, kde držím svůj řidičský průkaz v ruce před jejich webovou stránkou. Tento požadavek jsem obratem splnil a požadovanou fotografii jsem ještě dnes (20. června) odeslal e-mailem jejich KYC týmu.

Věřím, že nyní již mají všechny podklady potřebné k dokončení ověření. Jakmile se situace posune a výběry budou opět umožněny, podám aktuální informaci.

S pozdravem,

Miroslav

Dear mprovod and Casino Guru,

We have forwarded all the information to our KYC department and will receive a response on Monday during office hours.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino Representative,

Thank you for your response. To ensure clarity, could you kindly address the questions I raised earlier?

We’ve observed a notable increase in complaints regarding prolonged verification processes in recent weeks/months, which has raised concerns about potential systemic delays on your side. We would appreciate your insights to better understand the situation and address these issues transparently.

Looking forward to your prompt clarification.

Dear Ybets Casino Representative,

I want to inform you that this is your final opportunity to resolve the pending complaint submitted by the player. Despite our previous communications, the issue still remains unresolved.

I would also like to highlight that cases involving your casino have been taking an unusually long time to reach resolution. This creates a frustrating and negative experience for the players, which ultimately reflects poorly on both your operation and our platform.

Due to the growing number of ongoing complaints, this matter was discussed during our recent internal meeting, where it was decided that it requires immediate attention.

If we do not reach a satisfactory resolution within the next 7 days, we will proceed to close the complaint as unresolved.

Additionally, please be aware that failure to address this issue will result in a negative impact on your safety index, which will affect your overall standing on our platform.

We kindly urge you to prioritize dealing with this situation and take the necessary steps to resolve it without further delay.

Dear mprovod and Casino Guru,

I am pleased to inform you that the player has successfully completed the verification process and is now eligible to withdraw their funds.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino Representative

Thank you for your prompt response.

Dear mprovod,

Have you received your winnings, please?

Dear mprovod,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Michal, esteemed representative of Ybets casino,

thank you both for all your help and support in this matter. Sorry for the late reply - I was on vacation for a week without internet access and have just returned home.

I will check my Ybets account immediately and provide an answer here within a few minutes.

Best regards,

Mirek

Vážený Michale, vážený zástupce kasina Ybets,

děkuji Vám oběma za veškerou pomoc a podporu v této záležitosti. Omlouvám se za zpožděnou odpověď – byl jsem týden na dovolené bez přístupu k internetu a právě jsem se vrátil domů.

Okamžitě zkontroluji svůj účet u Ybets a během několika minut zde poskytnu odpověď.

S pozdravem,

Mirek

Dear Michal, esteemed representative of Ybets casino,

Thank you again for your help.

Based on an email from Ybets KYC department dated June 26, I was informed that the documents I provided were currently sufficient and no further documents were required. At the same time, I was asked to make a withdrawal of $1,000.

I have now placed this withdrawal and will confirm here immediately once the funds have been successfully delivered.

At this time, I have no problem keeping the remaining funds in my game account if the withdrawal is received. However, if there is a request for further verification in the future that would cause new excessive delays, I would like to know if it would be possible to reopen this complaint if necessary.

Best regards,

Miroslav

Vážený Michale, vážený zástupce kasina Ybets,

děkuji ještě jednou za Vaši pomoc.

Na základě e-mailu od KYC oddělení Ybets z 26. června jsem byl informován, že aktuálně jsou mé poskytnuté dokumenty dostačující a nejsou potřeba žádné další. Zároveň jsem byl požádán o zadání výběru ve výši 1 000 USD.

Tento výběr jsem nyní zadal a jakmile budou prostředky úspěšně doručeny, neprodleně zde potvrdím.

V tuto chvíli nemám problém, pokud výběr bude doručen, ponechat zbytek prostředků na svém herním účtu. Pokud by však v budoucnu došlo k požadavku na další verifikaci, která by způsobila nové příliš dlouhé prodlevy, rád bych se informoval, zda by bylo možné tuto stížnost znovu otevřít, pokud by to bylo nutné.

S pozdravem,

Miroslav

Dear Mirek / mprovod,

Thank you for your update. I hope that no additional verification will be required, and that you will receive your current winnings without any unnecessary delays.

I am fine with keeping this case open for a bit longer until you have received at least most of your winnings, but I believe everything will proceed according to the standard withdrawal process.

Dear mprovod,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Michal,

Thank you for your message. The payment still hasn't arrived, it's shown as "processing" in the casino. Do you know how long it usually takes (especially at this casino) for the payment to be sent?

Best regards,

Mirek

Vážený Michale,

děkuji za zprávu. Platba zatím stále nedorazila, v kasíně je zobrazena jako "processing". Víte, jak dlouho běžně (zejména u tohoto kasína) trvá, než je platba odeslána?

S pozdravem,

Mirek

Dear Mirek / mprovod,

Thank you for your response. I was awaiting a different response from you and was hoping you would have already received at least some of your winnings.

Dear Ybets Casino Representative,

Can you please explain why the player still has not received the withdrawal they requested on June 26?

When can the player expect to receive it?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Ybets Casino Representative,

We have yet to receive any feedback from you concerning the player's withdrawal. I respectfully request your prompt response.

Hello, Michal,

Thank you very much for your help and for working with me on my case. I finally received my withdrawal of 1000 USDT this morning, so it looks like the withdrawals are working.

I currently plan to continue playing with my remaining balance, so I would be happy if it were possible to keep the complaint open for a while longer - let's say about a week if possible - to ensure that I will be able to withdraw a larger portion of my balance without any problems.

Thanks again for your time and have a nice day!

Best regards,

Mirek

Dobrý den, Michale,

moc děkuji za pomoc a za to, že jste se mnou můj případ řešil. Dnes ráno mi konečně dorazil výběr 1000 USDT, takže vypadá to, že výběry fungují.

Aktuálně plánuji pokračovat ve hře s mým zbylým zůstatkem, takže bych byl rád, kdyby bylo možné ponechat stížnost ještě chvíli otevřenou – dejme tomu cca týden jestli to jde – abych měl jistotu, že mi bude umožněno bez problémů vybrat i větší část zůstatku.

Ještě jednou díky za váš čas a přeji hezký den!

S pozdravem,

Mirek

That's great news, Mirek / mprovod. I'm pleased to hear that you have finally received the funds. I am hopeful that any further withdrawals will be processed within the usual time frames.

I will keep this case open for some time to observe the next withdrawal.

Dear mprovod,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, Michal,

Thank you for the report and for keeping the case open.

I would like to inform you that I submitted another withdrawal request about a week ago, which is still in the "pending" status. Do you know how long it usually takes to process withdrawals at Ybets Casino?

Thank you very much in advance for your help.

Best regards,

Mirek

Dobrý den, Michale,

děkuji za zprávu a za ponechání případu otevřeného.

Chtěl bych Vás informovat, že jsem přibližně před týdnem podal další žádost o výběr, která je stále ve stavu „čekající". Víte, jak dlouho obvykle trvá zpracování výběrů v kasinu Ybets?

Předem moc děkuji za Vaši pomoc.

S pozdravem,  

Mirek

Dear Mirek / mprovod,

Thank you for the update. I'm not happy to hear that your follow-up withdrawals seem to be delayed again.

Dear Ybets Casino Representative,

Can you please provide an explanation as to why the player's follow-up withdrawal has not been processed yet?

Dear mprovod and Casino Guru,

Currently, the player has one active withdrawal request that will be processed shortly, along with a balance of $907.70.

All other funds have been paid out.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino Representative,

Thank you for your response. I have my fingers crossed that the outstanding withdrawal will be processed promptly, allowing us to conclude this matter as resolved.

Dear Mirek / mprovod,

Please let me know once you receive all the funds.

Dear mprovod,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning,

I confirm that I have received the second withdrawal of 1000 USDT. I think you can close the complaint. My casino account has less than 1000 USDT. If there is a problem with another withdrawal in the future, I will reopen the complaint.

Thank you very much Michal for your help with this problem.

Best regards,

Mirek

Dobrý den,

potvrzuji, že druhý výběr ve výši 1000 USDT jsem obdržel. Myslím, že stížnost můžete uzavřít. Na účtě v kasínu mi zvývá necelých 1000 USDT. Pokud by v budoucnu byl problém s dalším výběrem, tak stížnost znovu otevřu.

Děkuji Michalovi moc za pomoc s tímto problémem.

S pozdravem,

Mirek

Dear mprovod,

Thank you for the confirmation. I am glad that our involvement played a role in resolving the situation, and you received the funds. We'll go ahead and mark the complaint as 'resolved' in our system. We would like to thank both parties for their cooperation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Michal

Casino Guru