5 måneder sidenOriginalOversættelse
Hold dig væk fra dette casino. Jeg vandt for 8 dage siden €310, jeg bad om lindring og efter 7 dage lagde de €155 ud af €310. Jeg talte med tjenesten for at spørge, hvorfor dette skete, og de sagde, at de beholdt halvdelen af pengene, hvis jeg ville sætte dem tilbage på spilkontoen og spille dem og give mig en bonus på 50 %. Uden at informere mig og uden min godkendelse. Jeg taler stadig med kundeservice, og de siger, at jeg skal vente, fordi de ikke har hørt fra økonomiafdelingen endnu. I går aftes sendte vip-chefen mig en e-mail for at sige undskyld for alt dette. Hun fortalte mig, at jeg skulle sende en e-mail til hende, men jeg e-mailer hende, og hun siger, at adressen ikke blev fundet. Hold dig væk fra dette casino, de har stadig ikke betalt mig den anden halvdel
- Bonus
- De tilbageholdt halvdelen af min indtjening uden at informere mig og uden at give dem min godkendelse
- Kundeservice bliver ved med at sige det samme, at de har talt med økonomiafdelingen, men afdelingen svarer ikke
Automatisk oversættelse:
RichPrize Casino
5 måneder siden
Dear Kouratzina,
We appreciate your feedback and apologise for any inconvenience you've experienced. Our withdrawal process involves thorough procedures to ensure the safety and security of both our players and the platform. We understand your concerns regarding the delay in your withdrawal, and we acknowledge that the initial withdrawal may take some time.
We apologise for any miscommunication regarding the partial withdrawal and bonus offer. We take your feedback seriously and will review our communication protocols to avoid such situations in the future.
If you have any further concerns or queries, please don't hesitate to reach out to our customer service team. We value your patronage and are committed to improving our services based on your feedback.
Best regards,
Victoria
We appreciate your feedback and apologise for any inconvenience you've experienced. Our withdrawal process involves thorough procedures to ensure the safety and security of both our players and the platform. We understand your concerns regarding the delay in your withdrawal, and we acknowledge that the initial withdrawal may take some time.
We apologise for any miscommunication regarding the partial withdrawal and bonus offer. We take your feedback seriously and will review our communication protocols to avoid such situations in the future.
If you have any further concerns or queries, please don't hesitate to reach out to our customer service team. We value your patronage and are committed to improving our services based on your feedback.
Best regards,
Victoria
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