Nu... hvor skal man begynde. Jeg indbetalte på dette casino med mit kreditkort via Gpay. Jeg spillede et par spil og satsede X1 i alt. Kom til verifikationstid, deres meget dårlige service bruger de til at afvise min anmodning. Jeg måtte vente 6 lange dage før jeg fik svar fra deres kundeservice. De spurgte mig dette: "Du skal fremlægge bevis for depositum dateret 2024-10-19 04:36:10 for et beløb på 20,00 EUR. Den skal indeholde dit navn, transaktionsbeløb, modtagers navn, transaktions-id, tid og dato." Enhver, der nogensinde har betalt med Gpay, ved godt, at de ikke sender e-mails eller efterlader transaktionsregistreringer nogen steder. Så jeg forsynede dem med bevis for, at betalingen var gået gennem min bankkonto, og jeg forsynede dem også med en ugyldig check. Selv ved de godt, at der ikke er spor, når der foretages en transaktion med Gpay. Jeg har prøvet så godt jeg kan at give dem ethvert andet identitetsbevis, men de vil bare ikke samarbejde. Desværre var den eneste måde for mig at få mine penge tilbage ved at foretage en tilbageførsel. Jeg anbefaler, at du aldrig henvender dig til dette casino.
Now... where to start. I deposited at this casino using my credit card via Gpay. I played a few games and made a wager X1 in total. Came to verification time, their very bad service they use to reject my request. I had to wait 6 long days before getting an answer from their customer service. They asked me this: "You need to provide proof of deposit dated 2024-10-19 04:36:10 for the amount of 20.00 EUR. It must contain your name, transaction amount, recipient's name, transaction ID, time and date;" Anyone who has ever paid with Gpay knows very well that they don't send emails or leave transaction records anywhere. So I provided them with proof that the payment had gone through my bank account, and I also provided them with a void cheque. Even they know very well that there is no trace when a transaction is made with Gpay. I've tried as hard as I can to provide them with any other proof of identity, but they just won't cooperate. Unfortunately, the only way for me to get my money back was to make a charge back. I recommend that you never approach this casino.
