The quality of their customer support is appalling.
They awarded a bonus that was completely different from the one they had originally offered, refused to acknowledge their mistake, and kept insisting that they had "increased the bonus as a gesture of goodwill."
They don’t seem to understand that since higher bonuses come with higher wagering requirements, an increase in the bonus amount isn’t necessarily to the player’s advantage.
They awarded a bonus that was completely different from the one they had originally offered, refused to acknowledge their mistake, and kept insisting that they had "increased the bonus as a gesture of goodwill."
They don’t seem to understand that since higher bonuses come with higher wagering requirements, an increase in the bonus amount isn’t necessarily to the player’s advantage.
