Utrolig dårlig oplevelse. Dette casino ser ud til at opleve ægte foragt og overraskelse over for enhver spiller, der rent faktisk ønsker at hæve deres gevinster! Jeg indbetalte, vandt og måtte kæmpe for mine første par udbetalinger, men har stadig en betydelig saldo på min konto, som bevidst tilbageholdes. Jeg fik en udbetaling godkendt for 8 dage siden, og pengene er stadig ikke modtaget.
Support hævder, at dette skyldes tekniske problemer med deres udbyder, men det er tydeligvis en undskyldning. Tidligere udbetalinger er blevet behandlet via Mercuryo, en FCA-reguleret virksomhed, der ikke har haft tekniske problemer i over 7 dage.
Selvom supporten tidligere har været lydhør, ghoster de mig nu.
Det er ret tydeligt ud fra andre online anmeldelser, at de systematisk tilbageholder penge.
De har en utrolig lav udbetalingsgrænse sammenlignet med andre casinoer på £1500 pr. dag/£4.000 pr. uge, men du kan ikke engang hæve dette på grund af deres konstante forsinkelser og falske undskyldninger.
Jeg vil nu være tvunget til at anmelde denne operatør direkte til Mercuryo og tage retslige skridt for at få mine gevinster fuldt ud inddrevet. Super Spin eller andre casinoer ejet af Comentive Ltd er tydeligvis ikke 100% ægte og bør ikke have lov til at operere.
Unbelievably poor experience. This casino seems to experience genuine contempt and surprise at any player who wants to actually withdraw their winnings! Deposited, won and had to fight for my first few withdrawals but still have a substantial balance in my account which is being deliberately withheld. I had a withdrawal approved 8 days ago and funds still not received.
Support claim this is due to technical issues with their provider but this is clearly an excuse. Previous withdrawals have been processed via Mercuryo an FCA regulated business that would not have technical issues for over 7 days.
Despite support being responsive previously they are now ghosting me.
It is pretty obvious from other online reviews they are systematically withholding funds.
They have an incredibly low withdrawal limit compared with other casinos of £1500 per day/£4,000 per week but you cannot even withdraw this due to their continual delays and spurious excuses.
I will now be forced to report this operator directly to Mercuryo and take legal action for full recovery of my winnings. Super Spin or any casinos under the ownership of Comentive Ltd are clearly not 100% genuine and should not be allowed to operate