Lucky Red Casino – Anmeldelse

Name: Lucky Red Casino – Anmeldelse
Item: Lucky Red Casino
Rating: 8.4

8.4/10Sikkerhedsindeks Højt fra Casino Guru

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pr. uge

5.001 $

Ejer Apex Dynamics Ltd.

Etableret 2009

Estimeret årlig omsætning

> 20.000.000 kr.

Licensudstedende myndigheder

Comorerne (Anjouan Gaming)

OversigtBonusserBrugeranmeldelser85SikkerhedsindeksDebat13Betalingsmetoder9

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Lucky Red Casino – Anmeldelse

Efter en tilbundsgående evaluering af Lucky Red Casino har vi givet det et højt sikkerhedsindeks. Det er ganske enkelt et fremragende casino at spille på. I vores anmeldelse vurderer vi casinoets klagesager, estimerede omsætning, licens, spilkvalitet, kundeservice, vilkår og betingelser, udbetalings- og gevinstgrænser samt en lang række andre faktorer. Lucky Red Casino er relateret til nedenstående online casinoer, og det trækker ratingen ned. Læs hele anmeldelsen nedenfor, og bliv klogere på casinoet.

Ifølge vores research og estimater er Lucky Red Casino et mellemstort online casino, når det gælder omsætning. Det indgår imidlertid i en større gruppe relaterede casinoer, der tilsammen har en høj omsætning. Et casinos omsætning er værd at holde øje med, fordi de større casinoer sædvanligvis ikke har nogen problemer med at udbetale større beløb, mens de mindre casinoer kan løbe ind i likviditetsproblemer, hvis du vinder den store gevinst.

Vores database indeholder p.t. 9 konkrete klager over casinoet og 21 klager over casinoer, der er relateret til det. Klagerne har i alt udløst 1.530 sorte point til casinoet. 1.530 af pointene kan henføres til relaterede casinoer. Du kan læse mere om klagerne og de sorte point under "Hvad er sikkerhedsindeks?".

Ud fra oplysningerne i vores anmeldelse kan vi med god samvittighed konkludere, at Lucky Red Casino er et rigtig godt online casino. Du kan forvente god behandling og en fornøjelig oplevelse, hvis du vælger at spiller på det.

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Bonusser

Bonus uden indbetaling:

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Indbetalingsbonus:

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Betalingsmetoder

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Udbetalingsgrænser

pr. uge

5.001 $

Spil

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Spillemaskiner

Roulette

Video poker

Blackjack

Ingen betting

Ingen bingo

Baccarat

Jackpotspil

Ingen livespil

Ingen poker

Ingen craps

Keno

Ingen skrabespil

Ingen eSportsbetting

Ingen Crash-spil

Sprog

Website på Engelsk

Kundeservice på Engelsk

Live chat på Engelsk

Spilleverandører

Screenshots af casinoet

Positive

Casino accepterer spillere fra mange lande
Meget venlig støtte
Support via live chat 24/7
Dejligt websted

Negative

Dårligt udvalg af spiludbydere

Interessante fakta

Spillere skal være 21 år eller derover

Forfatter: Dominika Lakotova Senest opdateret: 06.08.2025 Er der noget, der er forkert eller mangler? Giv os besked

Bonusser på Lucky Red Casino

Se alle bonusser fra Lucky Red Casino, inklusive deres bonusser uden indbetaling og deres velkomstbonusser ved første indbetaling.

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Brugeranmeldelser af Lucky Red Casino

Her kan du dele dine oplevelser med Lucky Red Casino. Læs, hvad andre spillere skriver om det, og skriv din egen anmeldelse af casinoets positive og negative sider ud fra din personlige erfaring.

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9timesCats

Bronze

USA

• 1 år siden

I love it! I have won thousands out there so many times and there's never been a hassle on the payouts! Their staff is AWESOME!! Truly this is the BEST and MOST fair online casino experience I have ever had, hands down

Godt udvalg af spil
Good selection of games
Fremragende personale, og meget opmærksomme
Excellent staff, and very attentive
Let at forstå regler
Easy to understand rules
Masser og masser af sejre!!!
Lots and Lots of Wins!!!
Udbetalinger sker rettidigt og normalt inden for 3 hverdage
Payouts are timely and generally in 3 business days

shannonwarren1

Sølv

USA

• 1 år siden

This was one of the first casinos that I played at. Overall the games are pretty good but I tend to spend a lot of time on Roulette. Pretty decent wins on most of the slots but I think the withdrawal process is not as great in comparison to other casinos. Specifically, they charge you $25 unless you use crypto. It takes 2-3 business days for withdrawals to be processed. I really don’t like that while in the withdrawal process you can cancel your deposit up until the two days are complete. I think a better concept would be to process the withdrawal immediately. The customer service chat is very resourceful and they offer bonuses such as monthly and daily bonuses based on your deposits.

Fantastisk kundeservice
Great customer service
Tilbyd spil, som du nemt kan vinde på
Offer games that you can easily win on
Tilbyd kampagner, der giver dig mulighed for at vinde en del af dine indskud tilbage, hvis du ikke fik en udbetaling
Offer promotions that allow you to win a portion of your deposits back if you didn’t get a withdrawal

Opkræve $25 for hævninger med undtagelse af krypto
Charge $25 for withdrawals with the exception of crypto
Udbetalingsprocessen er lang sammenlignet med andre kasinoer
Withdrawal process is long in comparison to other casinos

Beebs

Bronze

USA

• 1 år siden

It takes much longer than they say to get your winnings even if you do crypto . The card on the live table get stacked and I’m guessing the machine has a smart computer chip because I’ve never seen a dealer get so many 21’s . Also if you keep count you’ll notice why they only give you half the deck and not full deck. They cheat bad on the live dealer side . I will never put my money back in this thieving hole. Half the time their dealers are falling asleep or it’s all a game and gives them time to rotate cards in machine . Never again. Don’t Waste your money !!

Slots er ok, og det samme er blackjack-bordspil, der ikke er live
Slots are ok and so is the blackjack table games that aren’t live

De snyder, og jeg taler om meget mærkbar form for snyd, hvis du spiller live black jack.
They cheat , and I’m talking very noticeable type of cheating if you play live black jack .
Længere så siger de at få din bitcoin eller din kontanthævning
Longer then they say to get your bitcoin or your cash withdrawal

CarlosFer2303

Bronze

USA

• 1 år siden

Good customer service, they were able to answer all my questions in a timely manner. Still have not made a deposit but their layout seems very interesting

AngelinaMildey

Sølv

USA

• 1 år siden

It was fine for me
I could recommen. Casinos can provide entertainment and employment opportunities for many people.d it to the others

patrickhenry1980

Bronze

USA

• 1 år siden

I was able to withdrawal the max $100 off of a free ND $30 chip. As everyone is saying the customer service is great. Both of the reps I dealt with were down to earth people. I actually enjoyed interacting with customer service, especially Angela. Her accent had me wishing I had more questions so I could keep her on the phone! 🤣 Verification took only 6 hours for me and my withdrawal hit my coin coinbase wallet in under 12. I stay away from all of the deposit required bonuses as the play through requirements are extremely high in my opinion. And the website is a bit frustrating, sometimes it will just end my session and I'll have to log back in nothing major just a bit annoying. Personally I can deal with a few technical issues better than I can deal with not feeling safe with my money. And customer service definitely was responsive enough to make me feel completely safe that I wasn't going to get scammed. Also if you aren't using cryptocurrency to withdrawal there is a fee of $25 I believe which I think is a little unfair. But if you're comfortable with cryptocurrency there is no fees so that kind of evens it out I suppose.

Kundeservice ❤️ Angela 🤣
Customer Service ❤️ Angela 🤣
Verifikationshastighed
Verification Speed

Gebyr for udbetalinger, hvis du ikke bruger kryptovaluta
Fee for withdrawals if not using cryptocurrency

Abuloza

Bronze

Bosnien-Hercegovina

• 1 år siden

Meget dårligt udvalg af spil, på bonusspins kan du ikke vinde noget over 5 USD, og uanset hvilket spil du prøver at spille med de bonuspenge får du intet, spillets RTP er meget dårlig, jeg anbefaler ikke dette casino , der er meget bedre

Negativ oplevelse
Negative experience
Negativno iskustvo

codysergent7

Bronze

USA

• 1 år siden

I've seen a lot of bad reviews, but I just think as with any online casino or whatever people will run into problems. It's not completely avoidable. I've been playing with LuckyRed for a couple months now. I promise everyone reading the reviews they are very legit, it's not a scam. I haven't won a ton of money but I haven't really loaded too much on either. I've cashed out a total of 5 times via my Cash app Bitcoin address. Once for $200 something and 4 times for over $500. The first time it took every bit of three days for ID and address verification, after that it hasn't been more than 1-2 days. Always received exactly what I was supposed to receive. (People need to read into the bonus requirements/info) I find it better just to avoid the bonuses myself. Then it's just a 1x rollover and there's no max cash out, max bet per hand, etc. as far as support. They're phonomenal. Two times I didn't receive my bonus with my deposit, I messaged live chat and they resolved it in literally a couple minutes. They're friendly, and you can even ask them how there day is going and you'll find out they're normal people just like us making a living. Lol 10/10 from me. I almost feel as if you're having an issue with them that it's probably some mistake on your end. Can't say for sure. Haha...but yeah don't be weary. Good site. I've been testing out a ton of them lately and so far this is my favorite one right in front of WildCasino.

Support
Support
Interface
Interface
Loyalitetsbelønninger
Loyalty rewards
Bonusser
Bonuses
Nem udbetaling og indbetaling
Easy Withdrawal and deposit

Nogle gange halter startskærmen bare lidt efter
Sometimes the home screen lags behind just a little

TripleBosco

Bronze

USA

• 1 år siden

This is one of the few rtg sites that is legit and has good, honest customer service. As a player, it's up to you to know the rules of bonuses. The only downside is that the site is a little buggy sometimes, but that may be because of my location compared to theirs, I am not sure. The most important thing to me is that they are honest, and they are (at least they have been so far). Once you are verified your payout will hit your account 1-2 days after you request it. There are always exceptions, but as long as you abide by the rules and stay understanding, this is a site worth playing on. You will lose in the long run, that's just the way it goes, but this site will not rip you off.

Ærlig
Honest
Godt nok udvalg af spil
Good enough selection of games
Lave indsatskrav sammenlignet med andre sider
Low wagering requirements compared to other sites
Venlig, lydhør kundeservice
Kind, responsive customer service

Software tillader dig ikke at justere vinduesstørrelsen, og den er for lille, så jeg bruger bare siden.
Software doesn't allow you to adjust window size, and it's too small, so I just use the site.
Hjemmesiden er ikke den glatteste. I løbet af en session på et par timer eller mere bliver jeg nødt til at genindlæse siden, rydde cache, logge på igen osv. for at få tingene til at fungere igen.
Website isn't the smoothest. During a session of a few hours or more I will have to reload the page, clear cache, re-login etc. to get things working again.

averkurta

Bronze

USA

• 2 år siden

I really have good experience with this casino they have very quick support team and different games and providers but sometimes site was laggy.

nikoljump

Bronze

USA

• 2 år siden

I have created account several months ago , also I won some money but the main problem was with withdraw they say that to withdraw money is easy on their website but its not true I tried many times but unfortunately i didn't get. Support could not help me and site was a bit laggy.

bornagainst7

Bronze

USA

• 2 år siden

I was skeptical about this casino at first because most RTG casinos are sketchy at best. However I haven't had any bad experiences so far, my only gripe is that verification took several days but once it was finished, I was able to withdraw via Bitcoin and took a little under 2 days to receive my winnings. I even won the major jackpot playing Plentiful Treasure ($1,233) and they sent the money with no issues, that was what convinced me they're legit, was totally expecting some lame excuses why they couldn't pay out. Also their customer service is very friendly and helpful. I recommend this casino to anyone who enjoys RTG slots and is weary of other rogue sites.

Venlig kundeservice
Friendly customer service
Ingen problemer med at hæve gevinster
No problems withdrawing winnings
Anstændige bonusser
Decent bonuses

Verifikation tog noget tid
Verification took some time
Kun RTG slots
RTG slots only

Grademous666

Sølv

USA

• 2 år siden

I’ve been playing this casino for probably 3-4 months. I’ve made multiple deposits I’ve never one. On July 27. I finally won a tournament. Today is August 4 and I still haven’t been paid and have been told my bitcoin address is not valid three separate times. I’ve given them three separate bitcoin addresses, and they keep giving me a BS excuse. They finally told me yesterday through email that I had given him a valid bitcoin address and today it is 4 PM and still I haven’t received my funds. $250 winnings I wrote them through chat asking what was the hold up and they told me that they were to be sorry to be the bearer of bad news, but the cashiers are gone until next week in my which I won’t be processed until then. Yeah, right! The cashier wrote me last night is what I said and I said I’m tired of you guys I’m reporting you I’m done talking. FYI run from the casino. They act and seem fantastic but when you get in the middle of it, it’s a huge ordeal it’s like pulling teeth getting your money .

Udefra ser det meget tiltalende ud
From the outside, it looks very appealing

Kom med falske undskyldninger for ikke at betale dig.
Make false excuses not to pay you.
Forsinkelse, betaler dig i håb om, at du bruger pengene, før de sender dem.
Delay, paying you in hopes that you spend the money before they send it.
Send dig e-mails, der fører dig til at få dit håb op om, at dine penge endelig er på vej.
Send you emails leading you on getting your hopes up that your moneys finally on the way.
Uanset hvor mange indskud du laver, behandler de dig stadig som lort.
No matter how many deposit you make they still treat you like crap.

dotfoster54

Bronze

USA

• 2 år siden

A total scam!!!! Won $709.00 said withdraw amount available!!! Then said account not verified. Then customer service says you can't withdraw until you reach 345$ which I did! Now I'm told can't transfer to my bank. Have to accept in Bitcoin!!! They say highest pay out for cash money is $75 and the rest would be taken off! Then you have to deposit 25$ just to verify your account! Oh yeah of the $75 they want a 25 fee! So outta all my winnings I get a funky a** $50! Hell naw! Ruuuunnnnn! From this casino fast as you can!!!!!

bodja

Sølv

Ukraine

• 2 år siden

Min erfaring handler ikke om at spille på dette casino, men om ikke at spille. Det eneste, jeg kunne gøre, var at indbetale $50. Så kunne jeg ikke spille mere end et spil. Der er gået to måneder, og intet har ændret sig. Support omkring 50 gange rådgivet den samme medicin. Dette er fjernelse af cookies
Beder mig om at returnere depositum, fordi siden ikke fungerer for mig, og de fortæller mig, at jeg skal slette cookies. Mærkelig støtte

som en god bonus, men nu lokker mange med en bonus
like a good bonus, but now many lure with a bonus
будто хороший бонус, но сейчас бонусом многие заманивают

Jeg kan ikke spille nogen af spillene på grund af en fejl.
I can't play any of the games due to a bug.
из за ошибки не могу играть не в одну игру
support hjælper ikke med at løse problemet
support does not help to solve the issue
саппорт не помогает решить вопрос
webstedet fungerer ikke. meget svært at navigere
site is malfunctioning. very difficult to navigate
сайт рабоает неисправно. очень сложно ориентироваться

Kimslots

Sølv

USA

• 3 år siden

This casino has superb customer service reps. They are very fast with account verification,and the payout (I chose a check) was swift(only 4 days it took for the check to arrive once they verified everything).
I couldn't get my balance up more then 400.00 so requested withdrawal immediately before loosing it (lol)... But I think this is one of the best casinos.

kotdamnit

Sølv

USA

• 3 år siden

Bonus is alright… just watched my balance go from 1500$ to nothing LOL. Officially done following casino gurus fake ratings

skylie

Bronze

Canada

• 3 år siden

I really like the casino setup and loyalty towards customers. The customer service is 10/10 and is very well at helping you with problems I’m more than happy to commit to this casino and hopefully, by being loyal I’ll receive a lot more wins.

WildRider45

Sølv

Australien

• 3 år siden

Great casino, I recommend it! Generous bonuses, a lot of different games and an adequate policy towards players.

Barlow07

Uregistreret bruger

USA

• 3 år siden

DO NOT go near this casino, its a complete scam. No problem depositing or playing, issue starts when trying to get account verified to make a withdrawal. Took me 2 weeks to get account verified as they kept finding issues with home address, had to send in 4 separate letters with address on. I then won 2K and tried to withdraw, but now they are telling me I'm flagging on a global database and my account is locked ???. Trust me use a different casino and this is not coming from a bad loser

Nem at indbetale
Easy to deposit

De vil ikke lade dig trække dig tilbage
They won't let you withdraw
Frygtelig kundeservice
Terrible customer service

sporkforcake

Bronze

Holland

• 3 år siden

Horrible website, no styling at all, seems extremely untrustworthy. Had issues reading into bonus terms and conditions, 'redeemable 1x' seems to imply that after wagering a 50x welcome bonus you can only retrieve what you deposited + bonus.

To ask about that I've contacted support but got no response. I then wanted to permanently close the account, but they are refusing for no reason. They even go for the bold lie route stating 'GDPR laws' prevent them from closing my account. What a load of bollocks.

Absolut ingenting
Absolutely nothing

support hjælper ikke
support doesn't help
bonus vilkår og betingelser
bonus terms and conditions
hjemmeside fra 1991
website from 1991

Lasd891019

Sølv

Mexico

• 3 år siden

Kuponen tilbudt af guru kan ikke bruges, den er udløbet, når du vil indtaste saldo med visa-kort, de tilbyder dig bonusser, der ikke anvendes senere

hurtig tilmelding
fast enrollment
Inscripción rápida

Bonusser gælder ikke
Bonuses do not apply
No aplican los bonos

tbullar2

Sølv

USA

• 3 år siden

There are no credit or debit deposits allowed.

Paulallyn1

Bronze

USA

• 4 år siden

Hey beware of this casino they’re not going too pay off the money you win
My proof….
I hope you are well,

We have just reviewed your account and we have noticed the winnings you currently have are from bets above $10 while the play wagering requirement were still active.

Please note that as per the Bonus Terms and Conditions clause 20 the winnings on the account have been voided and the $50 deposit you made has been refunded back to the card used to make the deposit.

The relevant terms is below:

20. The maximum bet rule allowed to be placed during the playthrough of any promotion bonuses (including cash back offers) is $10. Betting above $10 during an active playthrough will result in any winnings being voided.

They voided everything I had won 20,000 and they know that they are lying because they refuse the money and refund my deposit money and that’s how I know they are not ever going too pay off …… so if I " violated anything " why would they refund my deposit money ! I’ll be taking them to court !!!! Hell with this site don’t trust it

Nej 👎 👎 👎👎👎👎👎👎👎👎👎🤬🤬😡
Nope 👎 👎 👎👎👎👎👎👎👎👎👎🤬🤬😡

Har flået mine penge
Ripped off my money

Hvordan har Lucky Red Casino opnået sit sikkerhedsindeks?

Tag et kig på de faktorer, vi tager i betragtning, når vi beregner sikkerhedsindekset for Lucky Red Casino. Sikkerhedsindekset er den primære parameter, vi bruger til at beskrive troværdigheden, fairnessen og kvaliteten på alle online casinoerne i vores database.

Sikkerhedsindeks:Højt8.4/10

Mellemstort casino, baseret på vores research og estimater

Vi betragter casinoets vilkår og betingelser som fair

Ikke fundet på relevante blacklister over casinoer

Lav værdi af tilbageholdte gevinster i klagesager set i forhold til casinoets størrelse

Vi har også taget hensyn til en række andre faktorer, der har en neutral indflydelse på casinoets sikkerhedsindeks

Casinoets sikkerhedsindeks er beregnet ud fra vores research og data indsamlet af vores anmelderteam. Læs mere om, hvordan vi udarbejder vores casinoanmeldelser

Har casinoet opført sig unfair over for dig?

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Vores afgørelse Spilleren holdt op med at svare

Spillerens tilbagetrækning er blevet afvist.

Spilleren fra Brasilien var ikke i stand til at få adgang til udbetalingssektionen på trods af at have gennemført kontobekræftelse. Kasinoet havde fjernet penge og hævdede forkerte adresseoplysninger, selvom registreringen ikke angav husnummeret som obligatorisk. Spilleren mente, at denne handling var et forsøg på at undgå at udbetale gevinster. Klagen blev i sidste ende afvist på grund af spillerens manglende svar på henvendelser, hvilket forhindrede yderligere efterforskning.

Læs mereLæs mindre

Lukket Indsendt: 19.11.2024

Omstridt beløb: 130 USD₮

Vores afgørelse Sag lukket

Spillerens konto blev forsinket fra udbetalinger.

Spilleren fra Arizona stod over for betydelige udfordringer ved at hæve deres samlede saldo på $16.000 på tværs af flere kasinoer, inklusive $8.920 på Lucky Red Casino. På trods af at have bestået den første verifikation og leveret omfattende dokumentation for at imødekomme løbende anmodninger om bevis for deres pengekilde, insisterede kasinoet på yderligere dokumentation. Vi engagerede os med kasinoet på spillerens vegne, hvilket i sidste ende lette løsningen af problemet. Spilleren modtog fuld betaling fra Lucky Red Casino, mens han afventede de resterende saldi fra Buzzluck og andre kasinoer. Klagen blev afsluttet som løst.

Læs mereLæs mindre

Løst Indsendt: 13.09.2024

Omstridt beløb: 8.920 $

Vores afgørelse Utilstrækkelig dokumentation fra spilleren

Spilleren har ikke modtaget sine penge endnu.

Spilleren fra Californien havde ventet på en tilbagetrækning i mindre end to uger. Desværre var hendes udbetaling ikke modtaget endnu. Klageholdet havde meddelt, at spilleren var nødt til at give sin fulde spilhistorik for at fortsætte med sin sag, men de nødvendige beviser var ikke blevet indsendt på trods af flere anmodninger. På grund af manglende dokumentation var klagen blevet afvist. Spilleren var blevet rådet til at genåbne klagen, når hun kunne give de nødvendige oplysninger.

Læs mereLæs mindre

Lukket Indsendt: 14.06.2024

Omstridt beløb: Ł35

Vores afgørelse Spilleren holdt op med at svare

Spillerens adgang til turneringsspil fjernet efter gevinster.

Spilleren fra Colorado havde været et langvarigt medlem af Lucky Red og havde brugt betydelige beløb på platformen. Men efter at have vundet betydelige beløb, fjernede kasinoet hendes adgang til weekend roll-turneringer uden nogen klar grund på trods af flere forsøg på at spørge kundeservice. Vi informerede hende om, at deltagelse i turneringer var efter kasinoets skøn og ikke kunne håndhæves. På grund af hendes manglende svar blev klagen afvist uden yderligere undersøgelse.

Læs mereLæs mindre

Lukket Indsendt: 25.05.2024

Omstridt beløb: ??

Vores afgørelse Sag lukket

Spillerens indbetalingsproblem med Litecoin.

Spilleren fra New York stødte på problemer med at indbetale penge til et kasino via Litecoin. På trods af at han sendte hans penge, blev det ikke afspejlet på hans konto, og kasinoet hævdede ikke at se noget i deres system. Spilleren leverede beviser, men manglede en transaktionshash, hvilket førte til forvirring. Efter undersøgelse og kommunikation med casinoet blev det fastslået, at spilleren ved en fejl havde sendt penge til en forkert modtager via PayPal. Pengene blev til sidst returneret til spillerens konto efter 30-dages perioden. Klagen blev markeret som løst, da problemet så ud til at være på spillerens side.

Læs mereLæs mindre

Løst Indsendt: 14.05.2024

Omstridt beløb: 104 $

Vores afgørelse Spilleren holdt op med at svare

Spillerens anmodning om udbetaling afvises over sikkerhedskoden.

Spilleren fra Louisiana var stødt på et udbetalingsproblem med et online casino. På trods af at have gennemført verifikationsprocessen og vundet $589, havde kasinoet krævet sikkerhedskoden fra hans kort for at behandle udbetalingen. Spillerens bank havde frarådet at dele disse oplysninger. På trods af flere kommunikationer med kasinoet, var problemet forblevet uløst, da kasinoet insisterede på at modtage sikkerhedskoden. Spilleren havde følt sig mishandlet og mistænkt for svigagtig aktivitet. Klageholdet havde forsøgt at undersøge sagen, men på grund af spillerens manglende svar på yderligere henvendelser, blev klagen afvist.

Læs mereLæs mindre

Lukket Indsendt: 26.04.2024

Omstridt beløb: 559 $

Vores afgørelse Spilleren holdt op med at svare

Spilleren har mistanke om svigagtig aktivitet på et kasino.

Spilleren fra Hawaii havde påstået et tab på $4000 på grund af angiveligt tekniske problemer og en hacket tilfældig talgenerator (RNG) på casinoets hjemmeside. Vi havde informeret spilleren om, at vi ikke kunne underbygge hans påstand uden yderligere beviser. Trods at have forlænget svartiderne med 7 dage, undlod spilleren at give yderligere oplysninger. Som følge heraf kunne vi ikke fortsætte undersøgelsen og måtte afvise klagen.

Læs mereLæs mindre

Lukket Indsendt: 27.10.2023

Omstridt beløb: 4.000 $

Vores afgørelse Spilleren holdt op med at svare

Spilleren kritiserer casinoets væddemålssystem.

Spilleren fra USA havde klaget over unfair spildynamik og udtalte, at afkast på indsatser var væsentligt lavere end indsatsbeløb. Vi havde informeret spilleren om, at vi ikke kunne efterforske sagen uden bevis for uretfærdig praksis, forklare arten af casinospil, og foreslog spilleren at læse vores artikel om udbetalingsforhold (RTP). Vi havde forlænget timeren for afspilleren for at give yderligere oplysninger, men spilleren svarede ikke. Som følge heraf kunne vi ikke undersøge nærmere og måtte afvise klagen.

Læs mereLæs mindre

Lukket Indsendt: 25.09.2023

Omstridt beløb: 70 $

Vores afgørelse Spilleren holdt op med at svare

Spillerens udbetaling er forsinket.

Spilleren fra Florida har anmodet om en tilbagetrækning, inden han indsender denne klage. Desværre er deres gevinster ikke modtaget endnu. Klagen blev afvist, fordi spilleren ikke svarede på vores beskeder og spørgsmål.

Læs mereLæs mindre

Lukket Indsendt: 29.06.2023

Omstridt beløb: 3.100 $

Vores afgørelse Spilleren holdt op med at svare