Hej jeg har brug for hjælp
De blokerede min konto uden bevis.
vera Jeg har spillet på dette casino i flere måneder, udbetalingen tog regelmæssigt 7 til 15 dage, det skal bemærkes, at minimumsudbetalingen er 500 usd
Så den 18. december foretog jeg en hævning på 500 USD og et par dage senere yderligere 500 fra samme måned. Som dagene gik skrev jeg til support, og de fortalte mig, at jeg havde brug for en verifikation, som jeg allerede havde gjort tidligere og med succes. verificeret (selfie-billede med dit ID osv.), men denne gang bad han mig om flere dokumenter såsom en fødselsattest, et selfie-billede med mit ID, et dokument der viser at jeg modtager en eller anden form for løn, en kvittering for en eller anden service. det har mit navn.
som jeg giver korrekt, og som alle er sande, som er
-min originale fødselsattest
- selfie foto med mit ID
-opdater data fra samme bank, der beskriver min ansættelsessituation
- modtagelse af min telefonregning i mit navn
Men i dag, den 15. januar, fortalte de mig, at de blokerede min konto for svindel, hvilket ikke giver nogen mening, da jeg ikke spiller mod eller har flere konti, og i alt var det 1.240 dollars siden jeg forsøgte at hæve 1.000, men jeg blev ved med at spille med 240USD
Hello I need help
They blocked my account without any proof.
vera I have been playing at this casino for several months, the withdrawal regularly took 7 to 15 days, it should be noted that the minimum withdrawal is 500 usd
So on December 18 I made a withdrawal of 500 USD and a few days later another 500 from the same month. As the days went by I wrote to support and they told me that I needed a verification which I had already done previously and successfully. verified (selfie photo with your ID, etc.) but this time he asked me for more documents such as a birth certificate, a selfie photo with my ID, a document that shows that I receive some type of salary, a receipt for some service. that has my name.
which I provide correctly and all of which are true, which are
-my original birth certificate
- selfie photo with my ID
-update data from the same bank that describes my employment situation
- receipt of my telephone service bill in my name
But today, January 15, they told me that they blocked my account for fraud, which makes no sense since I don't bet against or have multiple accounts, and in total it was 1,240 dollars since I tried to withdraw 1,000 but I kept playing with 240USD
