Opened Oct 2025. April 2026 I disclosed full mental health breakdown - vulnerable - requested self exclusion - offered doctor's letter April 2026 - disclosed time and time again vulnerability and full disclosure but they have ignored every step until one generic email the other day .
Offered doctor's letter April - STILL not asked 5 months later Sept - proves ignoring vulnerable.
They called me by wrong name after full mental health breakdown and ignored - disgusting handling - no care for vulnerable - dehumanising after breakdown.
Ignore new evidence - reset complaint date to 10/08/2026 to ignore evidence since April 2026 - submitted evidence time and time again - transactions £2100 deposits £2093 net loss one night no RG interaction SR 3.4.1 SR 3.4.3 breach - they ignore and reset date - poor complaint handling LCCP 6.1.1.
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Ignored vulnerable disclosures because they know they can - ignores new evidence - resets complaint date - wrong name after breakdown - offered doctor's letter ignored.
- Exploits vulnerable customers - poor complaint handling





























































