Jeg har foretaget adskillige indbetalinger med denne hjemmeside med kun 1 $500 udbetaling i løbet af et år. Den 16. august 2024 vandt jeg $1.000, mens jeg spillede. Jeg indsendte en udbetalingsanmodning den dag. Det er nu næsten 2 måneder senere, og jeg har stadig ikke modtaget min udbetaling.
Udbetalingen er stadig i "anmodet" status. Hver gang jeg rækker ud for at chatte, bliver jeg enten ignoreret, eller jeg får at vide "tekniske problemer, du får det snart", "jeg skal tale med min leder", "økonomiteamet behandler det" eller "du får det snart." Intet har ændret sig i 2 måneder, og de fortsætter stadig med at annoncere "øjeblikkelige udbetalinger på bitcoin."
Jeg har sendt over 40 e-mails til deres support- og kundesupport-e-mails. Den 2. oktober modtog jeg endelig et svar fra deres support-e-mail om, at de behandler udbetalingen, og at jeg skulle modtage den inden for 24-48 timer. Selvfølgelig modtog jeg den aldrig efter 48 timer. Da jeg fulgte op via chat, talte jeg med "christopher", som sagde, at de "har mange udbetalinger at behandle, og jeg vil modtage det snart." Jeg fulgte op via e-mail den 5., 6. og 7. (i dag), og det eneste svar, jeg modtog, var fra Grace (kundesupport), der sagde, at de arbejder på det, men gav mig ikke nogen form for tidslinje.
Jeg har skærmbilleder af tilbagetrækningen, der stadig afventer, og alle de gange, jeg blev lovet, da jeg ville modtage den.
Denne hjemmeside er den største fidus. Hold dig væk.
I have made several deposits with this website with only 1 $500 withdrawal in over a year playing.. On August 16th 2024 I won $1,000 while playing. I submitted a payout request on that day. It is now almost 2 months later and I still have not received my payout.
The payout is still in "requested" status. Every time I reach out to chat I either get ignored or I get told "technical issues you'll get it soon," "I have to talk to my manager," "the finance team is processing it" or "you'll get it soon." Nothing has changed in 2 months and they still continue to advertise "instant withdrawals on bitcoin."
I have sent over 40 emails to their support and customer support emails. On Oct 2nd, I finally received a response from their support email saying they are processing the payout and I should receive it in 24-48 hours. Of course, after 48 hours I never received it. When I followed up via chat I talked to "christopher" who said they "have a lot of withdrawals to process and I'll receive it soon." I followed up via email on the 5th, 6th, and 7th (today) and the only response I received was from Grace (customer support) saying they're working on it but didn't give me any kind of timeline.
I have screenshots of the withdrawal still pending and all of the times that I was promised when I'd receive it.
This website is the biggest scam. Stay away.
