1Bet Casino – generel debat (side 4)

Hvordan kan vi komme videre?

Okay then, so if you ever want to confide or help players with your case if it's at the end and it turns out anyway, you'll have a chance. Good luck with your situation. ☘️

Hello!

CasinoGuru was created to help each other. There are two players who played on 1bet.com. You tried to solve their problem and even concluded that the players were in the right.

I understand that, under GDPR, it’s not possible to disclose personal information, but is there any way for me to contact these players? I have a specific, free solution to suggest, including a lawyer who can assist them. In the fight against Bellona NV, it’s crucial that I can reach out to these players.

Of course, if they decline the assistance, I completely understand, but is there any way you could connect us?

https://www.askgamblers.com/casino-complaints/1bet-casino-responsible-gaming-and-self-exclusion

https://casino.guru/1bet-casino-player-s-request-for-account-closure-is

And a recent question: if there are so many complaints against 1bet.com, why isn’t the site on a blacklist?

Hi, I would like to start from the end, so I can ask about the blacklist, but this is the first time I have seen a casino that has a safety index of 0.0. 

Unfortunately, as far as contacting players is concerned, as you say GDPR needs to be applied in this case and I cannot share any information about them. Unless they post in this thread and you reply via the reply button and get back to them. I was wondering if you saw any player contact information in the complaint you sent, but if not, then the forum is probably the only option.

Hi,

Unfortunately, this forum doesn’t provide that option. It was only for complaint handling.

Would it be possible for you to reach out to the player and provide them with my email address if I give my consent? This way, if they are interested in my assistance, they can contact me directly, and if not, they don’t have to.

I still haven’t received an answer to why the casino isn’t on the blacklist.

Could I still know how you would like to help them? How did you manage to solve your case? What does "free solution" mean, do you think the casino will solve something if the safety index is 0? Try to explain a bit more and then we will see if something can be done. Anyway, I saw that you shared a complaint from AskGamblers and I didn't find such a player here. 

As for the blacklist, that's a good point and I asked our team about it and they said they will look into it today and when I know more information I will let you know. 

1bet gav mig ikke en forklaring, de blokerede mig, og der er ingen spor af de transaktioner, jeg lavede i går aftes før sejren

Hvad tror du, der skete? De fik mine gevinster til at forsvinde. Jeg spillede med fordybende online roulette.

Hello, without the casino telling you anything we can only guess what might have happened. They didn't give you any explanation, did they? 

If you need help, we can try. 

If you're interested, you can file a complaint and maybe we can assist you. 

Would you be interested?

Desværre havde jeg også en meget dårlig oplevelse med dette casino... hvor jeg stort set havde vundet et stort beløb på næsten 20.000 og kun kunne hæve 500 om dagen, dog højst 10.000 om måneden. Efter den første hævning på 500 lukkede de min konto med den begrundelse, at jeg havde udnyttet en fejl i systemet til at kunne vinde så meget...

Jeg kan forstå det, hvis det var sket ved et blackjackbord eller noget i retning af roulette, men jeg vandt dem på en spilleautomat….

Det er praktisk talt umuligt at manipulere med en spilleautomat fra…

Derudover forsøgte de altid at få mig til at nulstille min saldo ved at sende mig bonuspenge til aktivering, f.eks. 100 euro, og derefter have en 50x rollover.

Det er umuligt, at svindlere som denne har en Curaçao-licens og ikke bliver straffet. Det er absurd, at efter at have indbetalt mere end 3.000 euro og vundet 20.000, så går I væk, lukker min konto og efterlader mig med kun 500...

Hvis I i det mindste lukker min konto med 20.000 euro på, så giv mig i det mindste de 3.000 tilbage, jeg indbetalte. Svindlere.

Jeg ville ikke ønske det for min værste fjende at spille her…

Jeg indgav ikke engang en klage, da jeg allerede har set klager fra andre, hvor deres konti var blevet lukket tilfældigt, fordi de måske havde vundet mange penge. Jeg spildte ikke engang tid på at indgive en klage. Jeg vil dog foreslå, at du nedgraderer disse svindlere yderligere.

så folk slet ikke tør åbne konti der…

I am sorry about the situation that has arisen. From what I can see, the casino has a safety index of 0, so it can't go any lower. However, from what I've seen, the last complaint was resolved, so maybe I would try filing a complaint here. At the very least, you'll find out whether the casino will try to deal with the situation or not.  

You have nothing to lose by trying. If there was a bug in the slot that allowed you to win, that can happen, but I guess the game provider would have to confirm that.  

So definitely give it a try. 

I would definitely go the route of filing a complaint.

What do you think?

Hej, jeg er 1bet-kunde. Jeg foretog en udbetaling søndag, og efter to dage blev den vist som behandlet, og så spillede jeg naturligvis igen, men uden nogensinde at komme under vindergrænsen. Jeg foretog nye udbetalinger, og de skrev til mig, at dokumentationen var i orden, men indtil videre har de stadig ikke betalt. De har altid været punktlige og hurtige med udbetalinger, og det bekymrer mig nu. Hvorfor betaler de ikke, hvis alt er i orden med KYC?

Hi, just to make sure, you've been waiting a week, right? The verification is fine, so you don't know what to do next because the casino hasn't given you any updates. 

We give casinos 14 days to pay the player, and if that doesn't happen, we'll try to help you.

For now, I would wait and try to be patient.

What payment method did you use?

papir

I see that in translation it doesn't sound quite right, you mean the card, right? 

ja bankoverførsel gennemført

Well, let's wait and see if anything changes in the coming days.

Our team is already trying to assist you, so we'll wait how it turns out.

De betalte mig lige efter jeg bad om at lukke kontoen i går, tak.

Great news.

And they also closed your account, right?

Hej Domenico,

Jeg har det samme problem med over €4000. Jeg har nu anmodet om en bekræftet kopi af mit ID fra en notar. Var det også tilfældet for dig? Hvad gjorde du for at få dine penge tilbage? Jeg ser frem til dit svar.