This is truly an unpleasant situation and you've made a good step by submitting the complaint. I'd love to prove some reasonable explanation, but it seems that even the casino has not given you any clue that something was actually wrong. Is this correct? 🤔Let the complaint proceed further, I'd say that the team will ask the casino eventually, seems inevitable to me.
Hej, ja casinoet kan ikke fortælle mig, hvorfor min konto er blokeret. Min konto er verificeret, jeg havde ikke gjort krav på en bonus, alt gik korrekt. Jeg venter stadig på svar fra 1good.bet.
Bonuses are often reasons for blocked accounts and breached terms and conditions. If you didn't claim any bonus, then it really remains a mystery. I hope the casino will be willing to cooperate and we'll manage to find out what happened.
Dear Casino Guru team and AK1982888,
We will give a brief insight into the details for transparency, however we would like to take this case to the complaint resolution center and discuss more confidential details.
We are aware of the situation with the player, who has been a customer of 1GoodBet since 28.07.2022 and made a single deposite of 10 EUR on 31.07.2022. The player has been informed that his account was suspended as our compliance team is monitoring this specific case. We are investigating the connection of the player to the table tennis association of Germany, since the player was betting in similar patterns in the leagues where we are informed that the player used to participate or participates as a representative/player.
We would like to drag the attention of players, that we are very transparent and reasonable with each case and compliant. We have no intention of not paying out the righteous winnings of any player, and this has been proved by the amount of payouts that the casino has done. There is a reason why we have to monitor the activity of specific players.
We are looking forward to providing more details in the private compliant section.
Best Regards,
1GoodBet Team
Hej, jeg spiller bordtennis som en hobby og ikke professionelt. Alle har en hobby, en spiller fodbold, en anden spiller tennis og den anden bordtennis. Vil du forbyde enhver spiller, der satser på sport, de dyrker som hobby? Jeg blev aldrig informeret om, at min konto var blokeret, jeg kunne altid satse normalt. De ønsker ikke at udbetale korrekte gevinster, fordi de er et useriøst kasino. Det er hendes problem.
Jeg bliver nu portrætteret som professionel af 1good.bet. Det er en løgn. Jeg dyrker sport som en hobby, og jeg satser for sjov. Jeg satsede kun mellem 5 og 15 euro. ikke flere penge Nu vil kasinoet ikke betale mig mine gevinster. Jeg har aldrig oplevet noget lignende.
Du skal være meget forsigtig med denne udbyder. Hvis du spiller fodbold i en sportsklub som hobby og derefter satser på Bundesligaen, spærrer 1goodbet også din konto og hævder, at du har en forbindelse til fodbold. For mig er disse de største svindlere. Et meget lille casino, som spærrer en korrekt kundes konto for et latterligt beløb på 289 euro. Du kan tjekke min spilhistorik. Jeg har kun nogensinde satset små beløb op til et maksimum på 15 euro.
Hvad sker der med min konto nu, hvor jeg har 289 euro på den. vil jeg få mine penge Du er velkommen til at undersøge min forbindelse til bordtennis. Du vil se, at jeg spiller sporten i en amatørliga som en hobby og satser små beløb for sjov, ligesom enhver normal person satser små beløb i fodbold.
Dear Casino Guru team and AK1982888,
We will give a brief insight into the details for transparency, however we would like to take this case to the complaint resolution center and discuss more confidential details.
We are aware of the situation with the player, who has been a customer of 1GoodBet since 28.07.2022 and made a single deposite of 10 EUR on 31.07.2022. The player has been informed that his account was suspended as our compliance team is monitoring this specific case. We are investigating the connection of the player to the table tennis association of Germany, since the player was betting in similar patterns in the leagues where we are informed that the player used to participate or participates as a representative/player.
We would like to drag the attention of players, that we are very transparent and reasonable with each case and compliant. We have no intention of not paying out the righteous winnings of any player, and this has been proved by the amount of payouts that the casino has done. There is a reason why we have to monitor the activity of specific players.
We are looking forward to providing more details in the private compliant section.
Best Regards,
1GoodBet Team
Hello, and thank you for this update - I informed the complaint team about this post to help the complaint process a bit.
Hvad sker der med min konto nu, hvor jeg har 289 euro på den. vil jeg få mine penge Du er velkommen til at undersøge min forbindelse til bordtennis. Du vil se, at jeg spiller sporten i en amatørliga som en hobby og satser små beløb for sjov, ligesom enhver normal person satser små beløb i fodbold.
Hello AK1982888,
Try to stay calm. The complaint team is informed about the issue and will do its best to clarify the matter.
As you can see the casino representative responds even here, I would take that as a good sign for the complaints' development.
Jeg tror, at casinoets problem er, at jeg kun indsatte 10 euro. Og jeg fik kun 289 euro med 10 euro. Men jeg tabte også mange indsatser. Jeg spillede der i i alt seks måneder, altid små beløb på 5 euro eller maksimalt 15 euro. Kasinoet prøver nu på andre måder ikke at betale mig mine penge ved at blokere min konto. Til dato har jeg ikke modtaget en eneste e-mail fra dem vedrørende denne sag, og chatten svarer mig ikke. Jeg synes, det er trist, at et lille kasino har mistanke om svindel eller noget lignende for en lille sum som 289 euro. Hvis nogen kun indbetaler 10 euro, så spiller de på casinoet primært for sjov. Jeg håber, jeg får mine penge.
I understand your feelings. Be assured that Nick will take care of the proper explanation in the complaint.
The casino claims to be transparent, and it makes me confident that we will be provided with evidence declaring the issue. I see that as a good starting point to clear things out.
🚨🚨⚠️⚠️ADVARSEL DUBE🚨🚨⚠️
1GODT INDSATS CASINO
De annoncerer og lokker folk med 250 gratis spins efter registrering. Så tilmelder du dig og så begynder gyseren denne handlingskode virker slet ikke, det får du med det samme når du tester, inden du tilmelder dig. Så går du ind på siden, og du finder en anden kode med 250 gratis spins, der vises to gange, så folk ikke overser den. Så tager du denne kode og registrerer dig, og efter registrering virker denne kode tilfældigvis heller ikke. Så chatter du med herren, og han fordrejer fakta, som om du ikke har indtastet koden ved tilmelding, og at det ikke er noget problem, og jeg får en ny kode. Hvor er disse mennesker søde, men du tror d
Indtil du indtaster koden, så vil du blive tilfældigt videresendt til en indbetaling, fordi koden kun virker, hvis du laver en indbetaling, så de lokker folk med falske løfter, det er utroligt, hvis der er problemer med de gratis spins, så vil jeg ikke engang have lyst. at vide, hvordan udbetalingen er. Så bad jeg i chatten om at lukke min konto, de sender mig en e-mail med 100 gratis spins uden indskud på et andet spil.
Og det med småt siger, at gratis spins uden indskud ikke virker.
Giv dette casino overhovedet ikke seriøst, jeg ville ikke engang give det en stjerne.
Hello there.
I just wanted to add a note about this bonus, we seem it is intentionally dangerous to unaware players, hence we added a warning:
"We strongly recommend that you do not claim this bonus unless you are completely certain of how it works and what is required. It is very likely that you will not be able to withdraw real money from the use of this bonus. Initially, you will be given a free spins bonus and the winnings of this must then be wagered 30x after making a deposit. However, only 25% of any money won during the game will be credited to your real money balance. The remaining 75% is added to the bonus balance. This results in a very large wagering requirement, and if your real money balance is depleted, you will have to make further deposits to continue the wagering. Please read the terms and conditions very carefully."
Just mind it doesn't have the same merit as your experience. Are you sure the casino made that on purpose?
Any chance there was some other problem instead?
Jeg havde også meget dårlige erfaringer med dette casino, men brugte kun sportsvæddemålssektionen. Mærkeligt nok er den nu fuldstændig fjernet. Der er så mange casinoer, prøv at spille et andet sted, hvor du vil blive behandlet retfærdigt og få dine penge uden problemer.
Kan ikke fortsætte med at spille med mine gratis spin gevinster første indbetaling 50 € ????
Jeg havde også meget dårlige erfaringer med dette casino, men brugte kun sportsvæddemålssektionen. Mærkeligt nok er den nu fuldstændig fjernet. Der er så mange casinoer, prøv at spille et andet sted, hvor du vil blive behandlet retfærdigt og få dine penge uden problemer.
Well, I'd love to say something comforting, yet have nothing on my mind now. Sometimes, it's better to move on...
Kan ikke fortsætte med at spille med mine gratis spin gevinster første indbetaling 50 € ????
Hey.
I believe you should ask a chat or support. Since we do not have access to your gaming history no way we can provide a certain explanation just like that.
Share what you learn, please.
more than a month ago, after completing the bonus rollover where my bonus balance was incorrectly converted to real balance, I had 480 euros, with a deposit of 200 euros, and it was converted to 150 euros! Since then I've been trying to get my money back, I always get in touch through the chat and they tell me that it's still being analyzed.
It's been analyzed for over a month? Very unpleasant, still I guess no one can speed up the process outside the casino.🤔
Submitting a complaint is a possibility, even though it may possibly also delay the whole process since we would like to receive a further explanation from the casino. So, on the contrary, I'm keen to think you should wait a bit.
Has the casino given you any deadline?
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