Hello,
im trying to withdraw my balance since more than 1 week, I waited 3 days with a pending message and in the end they rejected, after that the support made me try 4 more methods to withdraw, any ways I’m still in pending since 2 days with Skrill withdrawal option, some one had a similar problem? How do you solved it ?
Do you have any information from this casino regarding the time frame for withdrawals, perhaps?
And also, is the verification needed there or not?
Great and how did you manage it in the end?🤔
I see they finally said that the email is sent ,I hope they didn't fabric the fake proofs ,the communication is extremely slow ,imagine how I feel waiting from December for a resolution.
This is one of the most intense and illegally thing going on ,seems that the casinos can do whatever they want and they can trick clients as they want.
They asked me all documents necessary, Fully verified my account with the confirmation email, accepted my first widrawal and out form nowhere blocked and confiscated my account with more than 27 thousands euro real balance.
I find my complain the most shocking out of all here.
Hello,
I will wait with my opinion until the complaint gets closed. As I can see in that thread, there has been an exchange of proofs, which I have no access to. I expect casinos to have different points of view, which always need to be backed up by proof. we also noticed the AskGamblers complaint and it is part of the situation now. Casino has more likely send the associated evidence. So, I think it is best to wait for the conclusion.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
