Congratulations....it was 3 of us that were tagged on the message curacao sent but 1win managed to confuse Natalia into believing that I am Hafsat,I actually still didn't understand the situation well,but they said someone used my email adress to open another account with 1win,and curacao tagged us both,meanwhile we all have different complaints and we are different persons.
Tillykke....det var 3 af os, der blev tagget på beskeden Curacao sendte, men 1win formåede at forvirre Natalia til at tro, at jeg er Hafsat, jeg forstod faktisk stadig ikke situationen godt, men de sagde, at nogen brugte min e-mail-adresse at åbne en anden konto hos 1win, og curacao taggede os begge, imens har vi alle forskellige klager, og vi er forskellige personer.
Congratulations....it was 3 of us that were tagged on the message curacao sent but 1win managed to confuse Natalia into believing that I am Hafsat,I actually still didn't understand the situation well,but they said someone used my email adress to open another account with 1win,and curacao tagged us both,meanwhile we all have different complaints and we are different persons.
Hello, was it possible to make a new withdrawal? Did you try again? I see in your complaint that we are still waiting the answer from casino. I am curious to hear the result. My fingers are crossed.🤞
Alright, you can send to the below emails.
but I'd love to advise you to allow casino guru help you first, if there's no response from the casino or you aren't satisfied with the gurus decision, then you can contact the licensing authorities.
complaints-dispute--gaminglicences.com
Complaints@softgamings.com
I emailed the casino on its official email, that the conversion in payment was higher that the normal rate.
I needed an explanation and correction, only for the casino to ask for my details that they needed to verify my account🤣🤣 I'm still wondering how they operate!
I got a response today, few hours after my complaint....what I'm curious about is....
....what does verifying my account has to do with conversion of currency?
I believe they are unprofessional with thier work!
The moment I send them my documents, they'll block my account and qoute the 9.7 phrase!
Anyway I do not have money with them,I already played the little amount off!
Hello,
normally I'd never said that I'm happy that you played away your balance, BUT in this case, I simply have to.
This casino ignores players' complaints through those we try to find out why player's accounts got blocked and their winnings unpaid. 🤯
I think that the most "favorite reason" is the rule 9.7 - multiple accounts is, right?
If I may, always check the casino's reputation in advance, much better ivesting some time to make sure the site is quite ok rather then spend months waiting for the money won in a bad casino.
I'm quite concerned about whether the casino will join the complaint and give us a chance to sort things out.
Don't want to scare you, but some complaints and players were completely ignored by the casino 🙁...
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Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.
Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.