If they are still giving you different information, I would say that this is not the best approach by the casino. I'd rather know the truth if it's going to take more than a week than to keep getting another answer as to why I still don't have the money.
Unfortunately in this case you will have to be patient because it will not work without that.
I know this is not the most pleasant situation you have found yourself in but I believe that you can handle it and if not our team will try to help.
We will try to help you, but as mentioned in the complaint, you need to wait the 14 days we give casinos. Then we will contact the casino.
Automatisk oversættelse:
joseacc199873
Bronze
1 år siden
Jeg har ventet i flere dage på, at hævningen skulle afspejles på min bankkonto, og det eneste svar, jeg modtager fra teknisk support, er, at den relevante afdeling er ansvarlig for det, og at de indtil videre ikke har løst noget som helst. En hævning på 74.000 VES, hvilket er et estimat på cirka 530 dollars til dato. Jeg vil gerne have, at de virkelig er lidt mere ansvarlige og virkelig kan hjælpe ved at foretage betalingen, da de fremstiller sig selv på netværkene som værende så gode, hvilket jeg virkelig ser som svindel, fordi de ikke returnerer dine penge og aldrig hjælper dig med at løse dine problemer. Jeg beder dig om at få en, der virkelig kan hjælpe mig.
Automatisk oversættelse:
Jaroslav
joseacc199873
Forum and Reviews Administrator
joseacc199873
1 år siden
Hi, if they have a delay and no other problems, unfortunately it cannot be sped up, you will just have to be patient and wait. When you say you've been waiting several days, how many days has it been? Was it necessary to verify your account?
Automatisk oversættelse:
ripek
Bronze
1 år siden
I would like to draw everyone's attention to the practices of this casino.
1. The casino operates its website under many mirrors, even in countries where it is not licensed.
2. The casino disguises payments for merchants with ordinary goods or services.
3. The casino does not verify the identity and age of the player.
When you point this out to them, they either do not respond or talk nonsense.
Automatisk oversættelse:
Dazlee
Sølv
1 år siden
Jeg har hævet 500 bolivar via 1 win casino, og der er ikke kommet noget ind på min konto, selvom det er en mobilbetaling. Jeg har brug for et svar.
Automatisk oversættelse:
Radka
Dazlee
Community Specialist
Dazlee
1 år siden
Hello, could you please tell me when you made the withdrawal and what its current status is in your casino account? If you seek answers, I would start by asking the casino first to be honest.
Automatisk oversættelse:
Dazlee
Radka
Sølv
Radka
1 år siden
Jeg hævede pengene den 18. august kl. 10:19. Jeg ventede de 48 timer, de sagde, jeg ville. Nu beder de mig om at kontakte mig senere...
Jeg har brug for svar... Status vises som det gule ur, hvilket betyder på hold...
Redigeret
Automatisk oversættelse:
Radka
Dazlee
Community Specialist
Dazlee
1 år siden
Hello, In that case the casino should give some answers; you're right. I for example, can think of at least five reasons, but it makes sense to speculate blindly. The casino is responsible for its services and it's a shame you are left without clues. Could you try asking the support?