22bet Casino – generel debat (side 7)

That's serious.

In my opinion, it would be best to wait for all details to come up during the complaint process.

I personally prefer not to speculate when it comes to so old and gambling addiction-related issues. I hope you don't mind.

And did you contact your payment processor if everything was good with your deposit?

I made the deposit through the site, there is no direct means of communication

Also what did the casino say about this issue? Do you have some conversation with them?

As for the site unfortunately all the time

Your application is still under review by specialists, please wait and review us later

Knowing that the maximum time period for the money to reach the account is 24 hours and today I have been six days Presentation number All proof of deposit Please help me to return my right

Det kan virkelig ikke lade sig gøre længere, 22bet casinoet er et fupnummer, du skal fortælle mig, hvad jeg skal gøre for at kræve de penge, de tog i strid med reglerne, de svarer mig ikke, de sender mig ironiske beskeder og lægger på uden at jeg har nogen information i så mange dage om, hvad der vil ske, og hvad de skal gøre.

Hmm, so the casino is still sorting it out, or at least I hope they are according to what they wrote to you. 

Dominika will deal with your complaint but the possibilities in such cases are often limited for us. Well, we'll see if we can help you even if I really wanted to.

If you happen to learn something new, definitely let me know.

I imagine the waiting is only fostering negative emotions, yet as I said, the complaint has to progress. Once it is clear how this has occurred, the proper time for such questions will come. As you are aware, the complaint is the source of the resolution; the forum does not generate it. 🙏

Jeg har sendt alle de oplysninger, du har bedt om, samtalerne med casinoet, skærmbilleder af de overtrådte regler og beviserne, og jeg har ingen information om, hvorvidt jeg skal sende andet eller hvad jeg ellers skal gøre?

I am certain that you can read the instructions, even though we have already explained the complaint timer to you:

You have to wait until the mediator reviews your emails and moves forward, which is why I was discussing waiting. Three days remain. You are supposed to wait.

Jeg kan virkelig ikke forstå, hvad der foregår. Jeg har sendt dig alle beviserne for, at kasinoet har overtrådt vilkårene og reglerne, at kontoidentifikation aldrig blev anmodet om, mens reglerne siger, at kontoidentifikation er påkrævet for transaktioner over 2000 euro, og at der i den periode, hvor kontoen er blevet lukket, selvom kunden har anmodet om det, ikke skal sendes reklame- eller reklamebeskeder. Da jeg bad om at lukke kontoen, var de muligheder, jeg fik, 1 måned, 6 måneder og et år. Jeg fik ikke mulighed for permanent at lukke den konto, jeg ønskede.

Jeg prøver at finde licensmyndigheden for 22bet for at se, om den har en licens. Jeg har forsøgt at bede casinoets kundeservice om hjælp i 3 dage. De fortæller mig kasinoets licensmyndighed, og de undgår at fortælle mig det og lukker samtalen. Kan nogen i det mindste hjælpe mig med dette?

You will have to wait for our complaints specialists to investigate the whole matter well, and only then will we see how it will go.

Unfortunately, we have to deal with hundreds of complaints every day, and your case is certainly not an easy one.

The information regarding the casino license is included in the review of this casino here.

Please know that our data team collects all the information precisely, and then everyone can see it clearly written in the review.

Den e-mail, jeg ledte efter fra firmaet, der ejer 22bet, eksisterer ikke. 22bet er tydeligvis et fupnummer. Jeg har sendt dem mange e-mails og alle oplysningerne med de regler, de har overtrådt, og de har ikke svaret mig. De ignorerer beskederne, og i den specifikke e-mail, jeg sendte til firmaet, der ejer 22bet, får jeg en notifikation om, at den ikke har skærmbilledet i casinoet. overtrådt, har jeg også et skærmbillede af en samtale, jeg har med en teknisk supportmedarbejder, fordi de er de eneste, jeg kan kontakte, at jeg skal ringe til brandvæsenet og ambulancen, fordi mit liv kan være i fare.

I am really sorry that they don't communicate with you. Our team will try to get in touch with the casino whenever the time comes to it. Just focus on your complaint, please.

Try to calm down. I believe they just wanted to take care of you if they thought you probably don't feel well, by any means. If you feel that you need some help, though, for sure contact someone.

Please stay safe, and if needed, get help. Will you do that, please?

Du tager fejl, de ønskede slet ikke at tage sig af mig, kasinomedarbejderne truer mig og forsøger at vildlede mig, den tekniske support i dag fortalte mig, at jeg har oprettet flere konti, hvilket ikke er sandt, fordi min almindelige konto også er aktiv, i hvilket tilfælde de ville lukke kontoen, og da jeg bad dem fortælle mig oplysninger om de påståede konti, nægtede de. Det er indlysende, at de forsøger at finde grunde til at bebrejde mig for at overtræde reglerne, mens casinoet overtrådte reglerne med kontoen, og de leder efter måder at ikke returnere mine indskud.

I imagine why so many players believe that once the casino is not willing to show the proofs of the other accounts, the matter is clear as a sky for them.

Yet, I'd like to say that once the responsible features and addictions play a part in the story, it is always wise to wait for the complaint to reach conclusion.

For example, Veronika went through your evidence and concluded that "You did not mention gambling addiction as the reason for your self-exclusion request back in 2021" which may explain why the casino did not close your account permanently and instead offered temporary account closure.

As I'm sure you know, the only real exclusion comes up with the proper reason provided to the casino - the addiction.

So, I think it's fair to say that we accept your opinions and the rest will be specified once the complaint progresses. Sounds quite fair, I'd say.

Jeg nævnte for dig og sendte dig beviset på, at kasinoet kun havde givet mig 3 muligheder, da jeg forklarede dig, at kasinoet i det tidspunkt, hvor kontoen blev lukket, sendte mig salgsfremmende e-mails, da jeg har forklaret og sendt til dig, at min konto aldrig er blevet verificeret, noget som kasinoets vilkår siger, at verifikation er påkrævet for transaktioner over 2000 euro, i mit tilfælde blev jeg aldrig bedt om.

Yes, and I and also Veronika both told you that unless you mention the gambling issue to the casino, it may happen. Thus, my question again. Veronika did not find you mentioning the gambling issue - that's very likely the problem. Do you see it, please? Sadly, promotional emails are part of the side effect of registering in casino and since you ahve not very likely self-excluded yourselfm they were trying to bring you back.

The verification, in my opinion, is also subject to change, as are the terms. Does the amount represent a one-time deposit or an overall withdrawable fund, please?

Samlet beløb, som jeg forklarede dig mange gange, bad jeg mange gange om at lukke kontoen, og i 3 hele dage lukkede de ikke din konto, jeg har sendt alle e-mails med datoerne og efter 3 dages pres på dem igen for at lukke kontoen, var de muligheder, jeg fik, kun disse 3, ja jeg nævnte aldrig afhængigheden, men i 3 dage bad jeg dem om at lukke kontoen permanent

Yes, I understand that.

Once more I would like to say that asking for account closure is not the same as asking for a permanent self-exclusion due to gambling addiction.

The difference is huge. Thus, the information that you "only" requested common account closure.

Every account closure can be canceled. However, self-exclusion due to gambling addiction is supposed to be instant and permanent.

Do you now understand what I was saying, please?

Jeg informerer dig endnu en gang om, at 22bet ignorerer mine beskeder. Jeg har sendt e-mails til alle de relevante afdelinger og den formular, du sendte mig med licensmyndigheden, og jeg har ikke modtaget noget svar og ingen information om de regler, de har overtrådt i forhold til min konto. Det er tragisk, at jeg i 3 uger ikke har modtaget noget svar og nogen information. Jeg har utallige gange bedt dem om at fortælle mig, hvordan jeg kan kontakte den licensudstedende myndighed, så der kan foretages en revision. De hævder, at jeg har oprettet mange konti i deres virksomhed, mens jeg kun har én, og det er derfor, jeg anmoder om revision fra licensmyndigheden. Den eneste kommunikation, jeg har, er på live chatten, så de kan bede mig om dokumenterne, så der kan foretages identifikation, så de mange konti, som jeg angiveligt har åbnet, kan slås sammen, og når jeg så beder dem om oplysninger fra disse konti, truer de mig og lukker samtalen, mens jeg ikke har modtaget noget svar fra de andre relevante afdelinger.