The problem for now is that i cannot pass the verification process because thep keep coming up with different excuses. I send them a photo of the transaction of my deposit however they also ask me to send it in such a way that my name can be seen on the same document as well and my online banking app does not offer such a function so i am lost what i am supposed to do. I just want them to pay me the money i earned. But i think they are scam.
You are usually able to ask the bank for this kind of document, and they should send it to you in the PDF format, which most of the online casinos require.
The monthly statement is nothing uncommon to get, I believe.
Have you tried to ask at your bank, perhaps?
I have now managed to get that document and the verification is done now. I am waiting for my withdrawel to be accepted for 10 hours. However there is no news from their side. This withdrawal request seems to be going to take a lot of time.
That's good that you were able to get the account verified.
Please try to be patient and let us know whether you receive your money without any issues.
I have managed to get my money from the casino and after that i have made a second withdrawal request however even though they said that they did the transaction and even though it has been a couple of days my money is still not here. The first time they mailed me saying they made the transaction, it only lasted a couple of hours for me to get my money
Okay, and this time you also withdrew the same way, and how long exactly has it been going on? Sometimes patience is welcome and there is no need to be skeptical right away.
If it takes too long we will be here to try and assist.
So do you think you will keep a cool head and wait a while?
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Hello and welcome back! How've you been doing all the time? 🙂
Thanks for the cashback notice.
Jeg beder dig om hjælp til at forstå, om du kan hjælpe mig.
I flere måneder ikke noget problem, så blev en hævning på 1779 tilbageført af min bank, fordi jeg på det kort, jeg indsatte det på via IBAN (Postepay), havde nået grænsen for overførsler fra udlandet.
22bet-support informerede mig om, at udbetalingen derfor var vendt tilbage til deres pengekasse, og at den snart ville blive krediteret tilbage til min konto.
I mellemtiden blokerer de mine hævninger og starter en bekræftelsesproces via og jeg sender alle dokumenterne, indtil de fortæller mig, at processen er gennemført, og at min konto er bekræftet
Dagen efter er min konto spærret, fordi de hævder, at jeg tidligere har haft spilleproblemer, og at for at genaktivere den skal du have et brev fra en læge og en specialist i ludomanis patologier om, at jeg ikke har en ludomani. Så ret absurd. (For 4 år siden bad jeg dem lukke en gammel konto efter et stort tab..).
de fortæller mig, at mine penge er på kontoen, og at jeg kan hæve dem ved at skrive til .
Ærgerligt det i to dage han svarer ikke, jeg skrev til dem flere gange men intet... tror du jeg blev snydt og de beholder pengene?
Hello.
I imagine you feel torn apart, and I find it quite hard to understand such demand from the casino. Even if you have been addicted, I think the casino is not in a position to send you to the doctor for confirmation. In a very opposite situation, an addicted player also does not need to possess an official health assessment to close the account for addiction.
I presume you already informed them by email that you wish your balance to be withdrawn, and now you're waiting for the response. I would also assume the casino hestitates to reopen your account, thus the medical request, even though withdrawing the money does not require your account to be reopen. Has anything so far suggested otherwise?
I know it is stressful, but give them a few more days to respond to your request. Keep us posted, please.
Det samme skete for mig, efter et par måneder sendte jeg en e-mail, de genåbnede min konto for at hæve det beløb, jeg havde på den og lukkede den så igen, da betalingen blev behandlet. I den henseende var de fair over for mig, i andre forsøger jeg stadig at ordne det.
Hey, did this happen to you? Apparently you don't have to fill in your age when registering at the casino then, do you? Unfortunately, I would say that casinos often do the verification only at the first withdrawal and sometimes not even then. Anyway, can you tell me more about this because I saw that you have a complaint, but not exactly about this problem.
I have a deposit problem
Player account number 1002941573 USER ID
(Please note that the account must be linked to the email you are contacting us through)
1- Date of operation (7/2/2025)
2- The time when the operation was completed at 4:48 am
3. The value of the operation is 5000
4- Sender number 01554164671
5- The phone number to which you sent the money (01114473092)
6- A clear copy of the deposit showing the phone number or account of the recipient in addition to the value of the deposit
Hello, is that what the casino asks you to do so they can look at the deposit that apparently was wrong and didn't arrive in your player account? Or did I misunderstand and there is some other problem? Feel free to let me know because you probably just copied some part of the conversation.
Er der nogen, der beskæftiger sig med min sag, hvor kasinoet overtrådte reglerne?
Of course it is, but Veronika doesn't have the only complaint about you, so you'll have to endure. In the top right of the complaint you have a timer which the party has to answer, so patience will be welcome.
Yes sir these are the details of the deposit process that did not reach the account please help
And did you contact your payment processor if everything was good with your deposit?
Also what did the casino say about this issue? Do you have some conversation with them?
Dette kasino er det største svindelnummer, jeg bad om at lukke kontoen i 2021, de gav mig kun 3 muligheder 1 måned 6 måneder og 1 år, mens jeg bad om at lukke det permanent, mens kontoen var lukket, kasinoet sendte mig salgsfremmende og reklame-e-mails, kontoen blev genåbnet uden at jeg havde nogen information eller givet mit samtykke. kontoen blev aldrig identificeret. anmodede om en fuld tilbagebetaling af pengene indsat på kontoen kasinoet svarer aldrig på e-mails og lægger på, så jeg kan ikke kontakte dem
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