50 Crowns Casino – generel debat

Hvis du vil diskutere noget i relation til 50 Crowns Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Og igen et nyt casino fra Hollycorn? Velkomstmailen viser dog, at der er tale om et casino fra Dama nv, se foto. I bund og grund er jeg ligeglad, men jeg vil mene, at det er rigtigt, hvis man giver den rigtige licens. Jeg har tilmeldt mig nu og betalte for 1 time siden 20 euro. Lad os se, hvornår disse vil blive krediteret mig, for indtil nu er indbetalingen stadig afventende, selvom den allerede er blevet debiteret min bankkonto.

Efter 4 timer blev mit indskud stadig ikke krediteret, og jeg havde indbetalt med netbank, realtidsoverførsel.

E-mailen support@50crowns.com, du har angivet, findes heller ikke

Selv nu, efter 7 timer, er mine penge stadig ikke blevet krediteret. Ingen ved, hvor mine penge blev af

Hello, Gretche 70!

I missed those two posts yesterday - I'm sorry.

You know, we care about the owner. Would you kindly share this information through the "update us" filling form, please?

It can be found under the positives and negatives.

https://casino.guru/50-crowns-casino-review

Meaning your email was returned as undelivered? What about life support? 🤔 I would expect the operator to inform you it needs to be checked with the payment provider, at least.

Ja, hver gang jeg skriver en e-mail der, kom e-mailen tilbage.

Nu skrev jeg der fra min anden mail, fordi de skrev til mig i går aftes for at sende skærmbilledet med mit depositum, så de videresender det. Selvom jeg uploadede det til livechatten dagen før, to gange. De bekræfter mig, at de har videresendt det. Men så dagen efter modtog jeg endnu en e-mail, der bad mig sende skærmbilledet. Men det kunne jeg ikke. Derfor sendte jeg mails fra dem og mit svar til dem til min anden mailkonto, og derfra sendte jeg disse mails til kroner. Der var selvfølgelig intet svar. Til dato er mine penge ikke blevet krediteret.

Jeg annullerede den første indbetaling, fordi jeg glemte at indtaste koden til bonussen. Den anden indbetaling blev foretaget som normalt og blev straks trukket fra min bankkonto. Det var en realtidsoverførsel, hvilket betyder, at modtageren modtager pengene med det samme.

Selv med min anden e-mailadresse er det ikke muligt at skrive til supporten.

Efter 50 timer lykkedes det endelig at kreditere mit indskud. Dog manglede den bonus, jeg havde valgt, da jeg lavede indbetalingen. Sagde dette i live chat, de sagde bare, at de ville videresende det til afdelingen. Da de videresender klagen over mit depositum, som tog 50 timer. Og nu skal jeg nok vente 2 dage mere til de krediterer mig bonussen??? Uanset hvilket spørgsmål du har eller et problem, skal du først sende det videre til den ansvarlige afdeling. Hvad er en live chat til? I andre casinoer gør supporten det selv. Det gør ikke noget, jeg gav afkald på bonussen og spillede sådan. Selvfølgelig løb spillene bare ud. For mig er det klart, at jeg ikke længere vil spille i dette casino. Her har du det ikke sjovt, og du skal stadig løbe efter dine penge, og du kan glemme støtten

Surely your experiences will enlighten other players. I would be mad about this whole situation - I mean, the quality of customer service determines whether you decide to put such a matter aside or whether you prefer to leave as soon as possible.

I guess the answer is obvious.

Did anyone provide you with a working email address? Another essential step, if you ask me.

Det sjove er, at jeg får en besked fra denne mailadresse, support@50crowns.com, men du kan hverken svare på den eller selv skrive til denne adresse. Først troede jeg det var mine yahoo-indstillinger, men når jeg skriver fra gmail er det det samme.

Wonderful!

I'll try to ask the chat, let's see what happens...

So, after 12 mins I was told my case will be transferred and I will be updated by email:

Uhm, I guess there is no alternative 🙁

Det er virkelig mærkeligt, har du prøvet at skrive en e-mail for at støtte dig selv? Om der også er beskeden om, at denne e-mail ikke eksisterer? Jeg tror ikke, de vil vende tilbage til dig via e-mail.

They probably won't, since my email is not registered in the casino 🙂.

Well, the way I see it, they're not actually aware of any issue. I'll ask my colleague to notify the casino more officially. Nothing much I can do, I fear!

Hello, dear Gretche70!

We are sorry to hear that you had a negative experience with our product. Your issue is already forwarded to the relevant department. I will get back to you with a prompt reply as soon as possible.

Hello there, once again!

We are really grateful to you for noticing the issue with the email address. We have already fixed it, and now you can contact us at support@50crowns.com without any difficulties. By the way, you may always leave your request here - https://www.50crowns.com/support and our support team will contact you as son as possible on this matter. 

Regarding the issue with the deposit, we are always doing our best to solve it as quickly as possible. However, it can take some time, while firstly, we contact our relevant department, and after this, they transfer the issue to payment provider to check why the transaction did not go through. However, as soon as we receive a prompt reply from them, we inform you regarding updates via email as well. 

We are truly sorry for inappropriate reply of the manager via live chat on the matter of welcome bonus. Please, take into account that our welcome package goes without bonus code, and due to the fact that you have entered it, the bonus has not been issued to you automatically. Unfortunately, as you have already played your funds, we can not issue the bonus manually to you any more, however, you still can use our second and third deposit offers (that also goes without any bonus codes).

Hope for your understanding in this case, and we really appreciated your pointing out the issue with email address. Thanks once again.

Kind regards,

50Crowns Team

Hello there - thank you for getting to us!

Just a small hint: use the "reply" button to ensure the recipient will be notified of your reply. 🙂

I'll do that now to save you time.

Hello Gretche70!

In case you missed the recent update, both issues should be resolved by the casino. ✨

Hej, måske har du løst problemet, jeg testede det ikke, fordi jeg ikke har en grund til at e-maile supporten længere. Synes bare det er ærgerligt at man skal diskutere det her først, så der overhovedet sker noget. I chatten var ingen interesseret. Det der med bonussen er heller ikke sandt, den krediteres ikke automatisk. Du skulle aktivere koden for at bonussen overhovedet kunne ses. Men det gør ikke noget nu. For mig er der stadig spørgsmålet om, hvorvidt dette casino tilhører Hollycorn eller Dama. Kasinoet behandlede heller ikke dette problem. Jeg sendte et billede ovenfor i det første indlæg, en e-mail fra dette casino, men nedenfor står der dama.

Jeg har det samme problem, indbetaling blev aldrig behandlet (6 dage), hvis det var tilfældet med dig, så læg venligst en anmeldelse for at informere fremtidige spillere. Vær hilset

Hello there, Getche70!

We really value that you have pointed the issue with email address to us, and our team started looking into it right after your request via chat. Unfortunately, it took a bit more time to be fixed, however, it is alright now.

We would like to inform you that www.50crowns.com is owned and operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, with registration number 144359 and registered address at Scharlooweg 39, Willemstad, Curacao and its wholly-owned subsidiary, Libergos Limited, registered in Cyprus with registration number ΗΕ 371971 and registered address Boumpoulinas, 1-3, BOUBOULINA BUILDING, Flat/Office 42, 1060, Nicosia, Cyprus. Hollycorn N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2019-015).

Please, take into account that welcome package is added automatically, in case all requirements are completed. In case the bonus was not issued to you, you should contact the support team before placing the bets and our managers will issue it to your account manually.

In case of any additional questions, feel free to contact us via live chat or email and we will gladly assist you.

2 ДН. ТОМУ

Hello there, once again!

We are really grateful to you for noticing the issue with the email address. We have already fixed it, and now you can contact us at support@50crowns.com without any difficulties. By the way, you may always leave your request here - https://www.50crowns.com/support and our support team will contact you as son as possible on this matter. 

Regarding the issue with the deposit, we are always doing our best to solve it as quickly as possible. However, it can take some time, while firstly, we contact our relevant department, and after this, they transfer the issue to payment provider to check why the transaction did not go through. However, as soon as we receive a prompt reply from them, we inform you regarding updates via email as well. 

We are truly sorry for inappropriate reply of the manager via live chat on the matter of welcome bonus. Please, take into account that our welcome package goes without bonus code, and due to the fact that you have entered it, the bonus has not been issued to you automatically. Unfortunately, as you have already played your funds, we can not issue the bonus manually to you any more, however, you still can use our second and third deposit offers (that also goes without any bonus codes).

Hope for your understanding in this case, and we really appreciated your pointing out the issue with email address. Thanks once again.

Kind regards,

50Crowns Team

Hello there, CasinoDino!

We are sorry to hear about the delay with deposit that you have faced with us. Please, take into account that deposit is an automatic process and the transaction speed depends on the method of payment that you have chosen.

However, in case the funds were subtracted from your bank account and still has not been added to casino balance, we kindly ask you to contact our support team via live chat or email for further investigation. We will do our best to resolve the issue as soon as possible. In case, your request has been already transferred, please, be so kind to await an update via email.

We are trying to process al request as fast as possible, however, sometimes it can take a bit longer than expected and we hope for your understanding in this case.

Kind regards,

50Crowns Team