50 Crowns Casino – generel debat (side 2)

Bonusproblem: Live chat-manageren var ikke i stand til manuelt at kreditere mig bonussen, selvom jeg ikke havde spillet en krone med mine penge. Den eneste erklæring var, at han ville videresende den til den relevante afdeling. Og fordi jeg ikke havde lyst til ventedage igen, spillede jeg bare pengene væk uden bonus.

Angående udsagnet om, at du tilhører Hollycorn: Hvordan kan du så forklare mig, hvorfor din e-mail siger nederst, at dit casino er ejet og drevet af Dama NV?

Ja, det tog mig også 50 timer, og jeg tror ikke, det har noget med betalingsmetoden at gøre. For i andre casinoer bruger jeg den samme metode og blev altid krediteret på samme måde. Livechatten hjælper ikke rigtigt, den sender den videre til den ansvarlige afdeling, hvorfra du ikke hører noget.

They were probably owned by Dama once and got acquired by this current group. It's a deposit match bonus? In that case, your balance has to be untouched for a bonus to be credited manually, if it's free spins they can credit it no matter if the balance was used or not, if it's a bonus match I don't really see a reason for said delay, I have been credited deposit matches manually and it's a really quick process. I will suppose they were reviewing your transactions to check if you make enough clean deposits and if you are eligible for bonuses

Min balance var uberørt

You said you gambled the balance away, understandable to do it because it makes no sense to have a balance seating on a casino if it's not for playing, again, I suppose they were checking your transactions to see if you also make clean deposits to be eligible for bonuses (most casinos don't like players exclusively making deposits with bonuses), but that checking shouldn't take that long. Technical issues can also be the reason, try asking them directly why the bonus wasn't credited

Måske du skulle læse mine indlæg fra begyndelsen

Just checked and the deposit was delayed too, that explains why the bonus wasn't credited, I suppose there is nothing to do about the uncredited bonus, if I were you I wouldn't play there anymore, at least your experience serves as a warning for others

Hej,

mit indskud er ikke blevet krediteret min konto endnu, og jeg har ventet i mere end 3 dage. Jeg videresendte alle skærmbilleder af indbetalingen og min bankkonto for 3 dage siden, og indtil videre er intet blevet krediteret, og jeg har heller ikke modtaget nogen feedback. Du har allerede modtaget pengene....

Hej Radka, selvom jeg selv spurgte casinoet igen, hvordan de kunne forklare mig, hvorfor deres e-mail siger, at kasinoet drives af Dama, var der selvfølgelig intet svar. Fordi det virkelig er?

Hello again, Gretche70!

Please, bear in mind, that www.50crowns.com is owned and operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, with registration number 144359 and registered address at Scharlooweg 39, Willemstad, Curacao and its wholly-owned subsidiary, Libergos Limited, registered in Cyprus with registration number ΗΕ 371971 and registered address Boumpoulinas, 1-3, BOUBOULINA BUILDING, Flat/Office 42, 1060, Nicosia, Cyprus. Hollycorn N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2019-015).

We are sorry for misleading you in welcome letter, we have already fixed it.

Have a nice rest of the day!

With Love,

50 Crowns team

Hello there, DerKoenig!

We are sorry to hear about the delay with your deposit. Please, note that the time of processing the deposit depends a lot on a chosen payment method.

We are always doing our best to solve it as fast as possible. However, it can take some time, while firstly, we contact our relevant department, and after this, they transfer the issue to payment provider to check why the transaction did not go through. No worries, as soon as we receive a prompt reply from them, we inform you regarding updates via email as well.  And you may always check up via chat if there were any updates in your case.

Have a nice rest of the day!

With Love,

50 Crowns team

Hello there, Gretche70 once again!

Please note that our welcome package does not require a bonus code, but since you entered one, the bonus was not credited to your account automatically. We deeply apologize for the inappropriate response from the manager via live chat regarding the welcome bonus. As you have already used your funds, we are unable to issue the bonus manually at this time; however, you are still eligible for our second and third deposit offers, which also do not require any bonus codes.

Have a nice rest of the day!

With Love,

50 Crowns team

Det handler ikke om bonus for mig, emnet er krydset af.

Min bekymring er, at du ikke kan forklare mig, hvorfor din e-mail siger, at dit casino drives af Dama NV. DET HANDLER OM EMAIL

fik du rettet det? Kan du bare ændre navnet? Fra dama på hollycorn?

Jeg har en bekræftelse fra min bank på, at du allerede har modtaget pengene. Jeg sendte dig alle skærmbilleder af transaktionen, og du vil fortælle mig, at pengene tager længere tid? Allerede 5 dage????????????????????????????

Hello again, Gretche70!

We would like to inform you that unfortunately, there was a mistake in the welcome letter, and there was stated Damna instead of Hollycorn. We are thankful to you for noticing this mismatching and have fixed it already to avoid future misinterpretations. 

What is more - www.50crowns.com is owned and operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, with registration number 144359 and registered address at Scharlooweg 39, Willemstad, Curacao and its wholly-owned subsidiary, Libergos Limited, registered in Cyprus with registration number ΗΕ 371971 and registered address Boumpoulinas, 1-3, BOUBOULINA BUILDING, Flat/Office 42, 1060, Nicosia, Cyprus. Hollycorn N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2019-015).

Hope for your understanding.

With Love,

50 Crowns team.

Hello again, DerKoenig!

We understand that it can be frustrating to wait for a response regarding the deposit longer than 24 hours, however, some payments can be processed up to 5 working days on the side of the payment provider. We are trying to resolve it as quickly as possible, however, it depends on many other factors, that are out of our control as well.

By the way, in order to get a more detailed response regarding your case, please, contact our support team. They are available 24/7.

Have a nice day!

With Love,

50 Crowns team

Hej,

Jeg har ventet i 6 dage, og der er ikke kommet noget på min konto.

Dit supportteam er fuldstændig ubrugeligt. De gør kun opmærksom på, at problemet allerede er videresendt, og de kan ikke længere gøre det. Meget detaljeret information...

Hvorfor skulle det være så svært at afstemme min kontobooking med de penge, du har modtaget? det er en joke Derudover får du absolut ingen feedback fra dig....

Hello there, DerKoenig!

Thank you for your prompt reply.

We would like to assure you that we have been working on your case all time along, however, in case the payment has not been processed on the side of payment provider yet, there is not a lot that can be done from our side. Most likely due to the fact that your deposit has not been completed on the payment provider side yet, and in order to prevent misleading,you receive almost the same replies from our support team. Rest assured we will inform you via email as soon as there will be any updates.

We are truly sorry for the delay and inconvenience caused, and we hope it will be solved quickly.

Have a nice rest of the day!

With Love,

50 Crowns team

Er dine penge blevet krediteret nu? Hvor meget indsatte du?