7 måneder siden
Hvis du vil diskutere noget i relation til 500 Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
500 Casino – generel debat
Skriv indlæg
7 måneder siden
Hej, meget godt, vær forsigtig med 500.casino, jeg har sat ind på flere konti i flere måneder uden problemer, og de blokerede mig ikke, mens jeg tabte, indtil for et par dage siden, da jeg vandt et sportsvæddemål og nåede 2700 eur overskud og sikke en tilfældighed lige dér. Ifølge dem opdager de mine konti, de blokerer mig, de konfiskerer alt og de returnerer ikke engang mine tidligere indskud, du er blevet advaret.
Automatisk oversættelse:
7 måneder siden
Uhm, so technically you were accused of creating multiple accounts, thus your winnings were voided, correct?
This is usually confirmed during the verification process, which is normally triggered by withdrawal. Had you verified your account sooner, maybe?
Also, have you ever created more than one account? Sorry, I had to ask...
Hold on - I found your complaint! You self-excluded in the past, yet were able to create a new account with the very same personal details,... That's something! 🙁
Redigeret af forfatter 7 måneder siden
7 måneder siden
For months and months I deposited without problems in the accounts, they blocked me just when I won the highest amount 2700 euros, while I lost there were no problems, they acted in bad faith
7 måneder siden
Hvis jeg oprettede flere konti for at springe de 3 måneders selvudelukkelse over, fortrød jeg det, da jeg udelukkede mig selv, kasinoet brød sine regler, mens jeg tabte, da jeg vandt kraftigt, forbød og konfiskerede de mig, i god tro handlede de ikke selv hvis jeg antager min fejl.
Automatisk oversættelse:
7 måneder siden
I understand why you feel like this, it is indeed a troublesome situation you find yourself in. Maybe you're correct and mistakes have been made on both sides. At this moment it looks like this.
Give Kristina some time, though. She'll get back to you in 3 days by the way. I ask you to be patient.
I also spotted something about sports betting, have you ever played casino games too?
7 måneder siden
Hej, mange tak, ja, jeg spillede sportsvæddemål og kasino, især dreamcatcher, black Jack og nogle gange funkytimes og crazy times, hilsen
Automatisk oversættelse:
7 måneder siden
Hi there!
I appreciate your feedback. There is actually one issue, we do not deal with sports-betting-related situations; thus, I hope Kristina will find a way to escalate your complaint further. I think we both feel your complaint is more complex, so let's see how it develops. I just thought you should know.
7 måneder siden
Mange tak, som jeg fortalte dig, jeg satser i kasinoet og i sportsvæddemål, faktisk er de penge, jeg satser i kasinoet, meget mere end i sport, hilsner
Redigeret af forfatter 7 måneder siden
Automatisk oversættelse:
4
7 måneder siden
Hi!
That's certainly good news regarding the complaint. I truly hope there is a way to resolve it fairly! For the moment, we just need to give it some time. Even though I hate waiting for myself, it is inevitable.
Let's be positive!🤞🤞🤞
7 måneder siden
Min klage er blevet afvist, to bemærkninger,
Du siger, at jeg har indrømmet, at jeg åbnede flere konti for at springe væddemålsgrænser over, det er falsk, jeg har kun indrømmet selvudelukkelsestiden, for det andet ser det meget tydeligt ud fra de skærmbilleder, jeg sendte dig, at kasinoet ikke anvendte sin multi-konto reglen i mange måneder, og han anvendte den kun, når det gavnede ham at retfærdiggøre tyveriet af mine penge, hvis stjæle fra mig er det rigtige ord, hvis det er retfærdigt for dig, har du skuffet mig,
Alligevel tak for din tid, hilsener
Redigeret af forfatter 7 måneder siden
Automatisk oversættelse:
7 måneder siden
Hello.
You know this is a forum, the members of the Complaint Team do not respond here. Thus, I'd like to ask you whether you can send this response to the complaint handler.
I found this:
"Hello, well, I opened 9 accounts, some of which I sent you the deposit history during this year, as I told you, I was excluding myself when I lost but since I regretted it and I didn't want to wait the 3 months, I opened more and more seeing that they didn't put any problem,"
Why do you think you should be refunded now for the money you've lost? I think it is rather obvious that it was you who broke the rules to be able to play again.
Is there something more to that, please? In such a case, provide new information and ask for the complaint to be reopened, please.
Redigeret af forfatter 7 måneder siden
7 måneder siden
Hej, jeg forstod, at i disse tilfælde returneres indskuddene, og endnu mere under hensyntagen til, at med de 2700 euro tjent, kom jeg samlet set ud med overskud mellem alle konti.
Forleden sagde du, at det var en kompleks klage, og pludselig kommer du hen til mig og fortæller mig: du brød reglen og tuder, hvad har ændret sig? Du sagde endda, at jeg måske havde ret, og at fejlene var mine og kasinoets, men det er spilleren, der tager al skaden, virkelig sjovt
Hvorfor gentager du mig som kasinoet, der brød reglerne? Jeg ved det godt, men kasinoet brød det også ved kun at anvende sin regel, når du vinder et betydeligt beløb, jeg synes, det er temmelig åbenlyst DEN DÅRLIGE TRO PÅ 500.CASINO VED AT ANVENDE DET EFTER MÅNEDES INDSÆTNING PÅ ALLE KONTI UDEN NOGET PROBLEM , lad os se om det er tilfældet med store bogstaver du finder ud af en gang for alle om klagen, tak, hilsner
PS: Fortæl den ansvarlige for klagen om at skrive den korrekt, da der står i den, at jeg indrømmede at oprette konti for at springe væddemålsgrænserne over. DET ER FALSK, OG JEG SER DET IKKE RETTERENDE
Redigeret af forfatter 7 måneder siden
Automatisk oversættelse:
7 måneder siden
I think it was written quite clearly. If there was a problem in communication and something was misunderstood by the complaint team or if you would like to add something, you have the possibility to reopen the complaint. From what Radka wrote, I would also understand that you had 9 accounts open in the casino, which is a clear violation of the rules.
I understand your frustration, but if something has been misinterpreted, we are just admins on the forum and not directly involved in the complaint process. I hope you understand the situation.
5 måneder siden
Date: 26/11/2023
CSGO500
Hello! I have a problem with the output. I made a deposit of $2300 and was immediately banned from betting on sports. On November 26, 2023, I tried to withdraw my deposit and was refused. In the support chat they told me that I need to win back the deposit amount. I did this in the casino section as they told me in the chat. My profit was $1600. After the repeated withdrawal, I was asked for verification. When I passed it, I was told that I was suspected of fraud and having other accounts. I never cheated and played honestly. I never had other accounts, after that at first they stopped responding to me and then my account was blocked and my balance was canceled. They blocked my chat with support and they don't respond to my email. I think I was blocked by mistake and I want my money back
5 måneder siden
Hi, I'm sorry for the situation you're in. I see that you have a blocked account, so if you think it's not a mistake on your part, we'll try to help you.
Nevertheless, is your case only related to sports betting ?
4 måneder siden
My account is completely blocked. I was not given the opportunity to withdraw money. First, the sports section was closed, I won back my deposit in the casino and after that all sections were closed and my balance was reset to zero
4 måneder siden
They you should consider submitting a complaint on our website.
Deaktiver din AdBlock