5Gringos Casino – generel debat (side 5)

Hej alle sammen,

Jeg anmodede om en udbetaling den 27. juli 2025. I dag er det den 8. august, og jeg venter stadig på mine penge. Ifølge hjemmesiden tager udbetalinger normalt tre til fem hverdage, så den frist er for længst overskredet.

Jeg har kontaktet support flere gange, via livechat og e-mail. Svaret er altid det samme: "Din udbetaling bliver behandlet" eller "økonomiafdelingen arbejder på det." Men der sker ingenting. Ingen opdatering, ingen forklaring, ingen handling.

For mig virker det ikke alvorligt. Det føles som om, du bliver holdt ventende. Og det er med noget så vigtigt som en udbetaling.

Jeg synes, du skal vide, hvad du går ind til, før du spiller der. Tillid ser ikke sådan ud for mig!

Have they asked for any documents from you to pass the verification, though, or is it not needed?

Please let us know if there have been any updates today.

Hej Romi,

Der anmodes ikke om dokumenter i øjeblikket. Webstedet kræver ikke i øjeblikket verifikation, og jeg har stadig ikke pengene.

Thank you for the update.

Hopefully soon our complaint will be able to get in touch with the casino regarding your complaint.

Keep us informed, please.

God dag,

Jeg vandt 6000 euro hos 5Gringos for omkring 3 uger siden.

Du kan selvfølgelig kun hæve 500 euro om dagen og kun have 3 aktive hævningsanmodninger.

Efter hvad der føltes som tiggeri og knælen, udbetalte de endelig de første 3 ansøgninger efter 8 dage!!!!!!

Siden da er der slet ikke sket nogen fremskridt.

Så lange ventetider er efter vores erfaring yderst usædvanlige og absolut uacceptable.

Selvfølgelig kan jeg bevise det med skærmbilleder!

Og nej, kloge venner, det skyldes ikke verifikationen, som kontoen viser: ingen verifikation kræves.

Det kan heller ikke skyldes bonussen, da den allerede er blevet gjort krav på for længe siden. (De første 1500 er allerede blevet udbetalt).

Butikken har simpelthen ingen penge og tilbageholder tilsyneladende bevidst betalinger!

Kun tomme løfter og forhalingstaktikker via livechat og e-mail support!

Jeg beklager, men jeg vil sige det meget tydeligt: ​​Jeg fraråder kraftigt alle at spille på: https://5gringos789799.com/de/ !!

Et andet casino i samme gruppe (Malina) er dog førsteklasses, velrenommeret og tilbyder hurtige udbetalinger, så jeg forstår ikke 5svindlernes problem.

Har nogen nogle ideer eller tips til, hvad jeg ellers kan prøve for i sidste ende at få pengene? 😅

Eller måske kunne Casinoguru blive involveret her; jeg har allerede fundet en lignende sag, der involverede Supabet (samme casinogruppe), hvor Guru mæglede og i sidste ende løste sagen.

Mange tak på forhånd.

Med venlig hilsen

Flo

Tillæg

Hello, without smarty pants, I would complain. 3 weeks are far too long for my taste, especially when no verification is actually needed.

So, please start there: https://de.casino.guru/beschwerden/einreichen 👈

I hope my colleagues can dive deep; it all depends on the casino's cooperation.

Hej, jeg har problemer med udbetalinger på 5gringos casino. Når jeg foretager en udbetaling, returnerer de pengene til min casinokonto efter tre dage. De har gjort dette mod mig to gange nu. Som en undskyldning får jeg den samme e-mail om, at der var et teknisk problem, og at jeg ikke er skyld i det. Jeg finder ud af, at dette er en regelmæssig ting for dem, fordi spilleren på den måde kan ombestemme sig og spille igen, hvilket selvfølgelig betyder, at han vil miste nogle af eller alle de penge, han ønskede at hæve. Jeg sendte dem et brev til support-e-mailen, derefter skrev jeg til dem og sendte dem billeder af de samme svar. Nu venter jeg på deres svar. Men under alle omstændigheder vil jeg ALDRIG foretage en indbetaling hos dem igen.

Hello and thank you for sharing with us. Am I correct in assuming you have received no suggested working payment options? I mean, it's hard to believe this trial and error is the only way to send you the money. It's clear you are not very convinced and the casino should do its best to change that. Obviously withdrawal is one of the essential features of each casino. Would you let us know how the casino is going to resolve the transaction, please? I would love to know the matter is eventually resolved.

Hello. After the second payout cancellation, they gave me the same response as the first time, so I wrote back to them pointing that out. I also filed a formal complaint, but I haven't received a reply. A third withdrawal request was submitted on Monday; today is the third day, and it is still under review. I mean, we’re living in 2026—they take three days to review a payout, only to reject it anyway. I’ll let you know how things stand with the payout today. Best regards.

Oh, I thought it seemed that the payment system was malfunctioning; thus, I guess the cancellation may be an automatic process rather than deliberate human action; reviewing can also be an automatic process, and if that process is not working... well... Is there any other payment option you could try? Did the casino suggest anything like this? To me it seems like you're in an information vacuum now, which is not good, of course.

Please let me know and if things won't improve, I would consider complaining to the Casino Guru Resolution Center.

Hello. Even on my third attempt, the funds were returned to my gaming account, and they apologized for the technical issues. There are other withdrawal options available, too. I deposited using Visa and wanted the payout to go to my Visa card. However, they offer Visa, Mastercard, bank transfer, Revolut (via bank transfer), Skrill, Skrill 1-Tap, Neteller, MiFinity, and cryptocurrencies. I don't know what else to do; I don't have another account. But I do think they are doing this on purpose.

I open Skrill and i will tray 4 time withdraw. I play on a casinos but newer have problem to withdraw. On 5gringos i will never depozit again.

I imagine this is greatly unexpected.... When you named all those other possible options, could you then try to withdraw using a Visa for example? I got the impression all those other options are available, but I could be wrong. In any case, it's reassuring to hear the casino apologizing, but it would be, at least in my opinion, much better to recommend a specific withdrawal option to you and then guide you through.

Could you ask the agent or support for a recommendation? Furthermore, has anyone suggested you might have another account, or is it, let's say, a broader idea, not specifically relevant for the withdrawal?

Hello. I’ve tried to withdraw funds to the Visa card I used for my deposit four times, but each time the money was returned to my casino account. Every time I spoke to an agent, I got the same excuse—claiming it was a technical issue—but their policy involves a three-day review period, followed by approval, processing, and finalization. Yet, in my case, the money was returned to my casino account while still under review, after just three to five days. I requested my first withdrawal on September 18, 2026, and I still haven't succeeded. An agent suggested I try a different withdrawal method, so I opened a Skrill account today and submitted a withdrawal request to Skrill. My opinion is that they don't actually have technical issues; instead, they use these tactics to delay payouts. I believe 80% of players change their minds in the meantime and gamble away some—if not all—of the money, which ultimately results in a win for the casino. I strongly advise against playing at 5gringos. As I’ve mentioned elsewhere, I have never—ever—had issues with withdrawals anywhere else.

And on top of that, when I email support, there’s no reply! Isn't that ridiculous?

Well, I see where this comes from. That's very much why I kept asking about specific options.

In such cases, going on and on for the same payment option must indeed be frustrating. I strongly agree. 😔 I suggest we wait for the Skrill for a few days.

Hello, I have finally received my funds on Skrill after a long time.

Hello, that's fantastic news! Though it was a bigger adventure than one would expect. 😁

Would you say it's worth staying or trying different casinos with potentially less painful processes? I dare say that not every single one is so stressful; otherwise, the forum would be full of angry players, but you have the experience and that surely matters.

Hello, yes, indeed. Great news after a long, frustrating wait. I don't think it's worth sticking with them; they have a very poor payout system. So, I think I'm done playing there. Just as an example: the other day I requested a withdrawal from another casino, and the funds were in my account by morning—no issues at all. All players want to receive their funds as soon as possible. Best regards.