Hello everyone, NO ONE PLAYS AT THIS CASINO!! You can lose millions, but you are limited in withdrawals. My VIP level was 3 and I could withdraw 800€ a day but a maximum of 3 withdrawals, I had €24,000 there and I wanted to withdraw the money, of course after 3 committees they lowered my VIP level to 2 and after another 2 committees to VIP level 1 which is only €500 a day and a monthly limit of €7,000. This is a total fraud and scam, even though I played for thousands of euros my VIP level remained at the lowest, €24,000 works out for you (if it went well), that you will withdraw it for 4 months (in the best case), be careful the casino can delete your account without giving a reason. They deliberately delay payouts, just like with me, they say that it takes a maximum of 3 days, which did not happen to me, when I had several withdrawals in a row, it took longer and longer. This is a fraudulent tactic to force a person to play. I am from the Czech Republic and the casino operates illegally in our country, I recommend anyone who has lost to do as I did and start a CHARGEBAG I wrote a complaint how the casino actually forces you to play until you lose everything, how discriminatory withdrawals are, the casino says come on feel free to top up millions but you can withdraw shit :). UPLOAD!! They are thieves, moreover I can't delete my account, I want to ask casino gurus to help me delete my account with them. thank you
Hello,
As a fellow Czech, I don't think the lack of a Czech license has anything to do with this. Did you pay attention to the license before you encountered this problem? I guess it is a fair question. Running a chargeback in such a situation will tag you and you may find it hard to play in other casinos. I just want you to know that.
It is more about a very creative approach to the casino's own withdrawal limits, which, based on your description, are quite unfair.
We think the player shouldn't face consequences for subsequent withdrawals, such as reduced withdrawal limits, if he exceeds the maximum allowed amount.
May I know how much you have withdrawn thus far? Has anything left?
Regarding the account closure, you are welcome to submit a complaint request, but it usually takes a few weeks to proceed so far and money usually has to be withdrawn for the account to be closed successfully, which leads back to my previous questions.
In any case, you'll find all related complaints here:
https://casinoguru-int.com/cs/pokyny-pro-reseni-stiznosti
https://casinoguru-int.com/cs/jak-resime-stiznosti-na-kasina
Are you up to one?
Casino 5gringos er sortlistet i henhold til tjekkisk lov, det er forbudt at operere her. Jeg er ligeglad med, om chargebagen vil skade, om jeg kan spille et sted eller ej, jeg er færdig med det. Jeg gentager mig selv igen, du kan indbetale millioner, men de tillader dig kun at hæve et par kroner højst? Dette er en meget ulovlig og ågeragtig praksis, jeg formåede at hæve omkring 100.000 CZK ud af 600.000 CZK, og jeg indbetalte omkring 120.000 CZK, og nu har jeg anmodet om en chargebag. Meget bedragerisk taktik!!! I går omsatte jeg for omkring 1.000.000 CZK i casinoet, og mit VIP-niveau forblev på det laveste, efter min mening er de totale tyve, der tvinger folk til at spille på denne måde. Det er meget komisk, at man kun kan hæve små beløb, og grænserne er latterlige, det gøres for at en person giver op og taber penge der, det er decideret psykologisk afpresning. Synes du, det er okay, at jeg kan indbetale millioner på få sekunder, men kun kan hæve 12.500 CZK om dagen? Er det ligesom, hvis jeg vinder 1,5 millioner, skal jeg hæve det i et år? (365 dage) nej, det er ikke okay, og Quaracano-licensen er det største fupnummer!
Jeg overvejer kraftigt at sagsøge dem, fordi det er meget uetisk og ågeragtig adfærd. De kan ikke tilbageholde en persons penge!!! Uanset hvad de har skrevet i vilkårene og betingelserne, er det helt sikkert imod loven!!! I så fald burde de have en indbetalingsgrænse!!! Er det okay at have ubegrænsede ind- og udbetalinger i latterligt små beløb?
Calm down, please. Did you read the complaint details? We offer such an option. If you prefer paid lawyers, feel free to try, of course.
Just so you know, we do not deal with legal matters here.
Thus, give it a thought and submit the complaint if you like.
Hvilke muligheder tilbyder I? Hvad kan I hjælpe mig med?
Our complaint team will soon review your complaint and inform you about what can be done. Please be patient.
Hy gratis spins
Hey.
Try to contact the support of the casino regarding your request.
Hej, bare til alles information. Jeg har i øjeblikket €20.000 på min spillerkonto og er VIP-niveau 2, hvilket er fuldstændig latterligt i betragtning af mine omsætningskrav. Jeg kan hæve €500 om dagen og €10.000 om måneden. Jeg har haft ventende udbetalinger i fire dage nu, og der er ikke sket noget. Kundeservice bliver ved med at sige, at det bliver behandlet. Jeg forventer allerede problemer efter det, jeg har læst her. Jeg holder jer opdateret.
Yes, please, surely keep us updated.
Is your verification done at this casino already?
Hej Romi,
Bekræftelse har ikke været nødvendig indtil videre. Men de første €500 ankom til min konto i dag. Jeg er spændt.
Hej, du sendte ikke bekræftelsen, og hvor lang tid tog det for udbetalingen at ankomme?
Hej Aracelycacereslun,
Det tog 5 dage at behandle den første indbetaling.
Og i Royal Vegas spiller du, åh hvilken en
Jeg havde også præcis €25.000 der til sidst. Jeg var VIP 3, jeg foretog 3 udbetalinger, og jeg faldt til VIP 2 og så 2 udbetalinger, og jeg faldt til VIP 1, selvom jeg spillede og "rullede" for eksempel €20.000 om dagen. Til sidst besluttede jeg, at jeg ikke ville spille og bare hæve. Jeg formåede at få i alt 5 udbetalinger fra dem, og så opstod der problemer, pengene holdt op med at komme, og som du skriver, blev de bare ved med at gentage for mig "din udbetaling bliver behandlet". Vær forsigtig, de gør det på en tyvekosterisk måde, de vil have, at du bliver ved med at spille og tabe dine penge. Det er deres mål, alle de niveauer, udbetalingsgrænser og så videre, det er latterligt. Du kan nemt indbetale en million euro, men du kan maksimalt hæve €500 (undtagelsesvis) 5 gange om ugen. Og vær forsigtig, de kan slette din konto uden at give en grund, det står i vilkår og betingelser, og jeg kender endda en fyr, hvis konto blev slettet med €150.000 bare sådan, han ødelagde ikke noget, og de tog det bare. De er tyve, og de vil have dig til at spille, og det er det, de gør. Du bliver nødt til at hæve €20.000 i omkring 4 måneder, og tro mig, dit hoved vil falde om, og du vil begynde at spille, og det er det, de vil have. Jeg slettede min konto (det var umuligt!!! 10 dage og omkring 100 e-mails), og til sidst lavede jeg en chargeback hos banken, og det tvang dem til at slette min konto. De er svin, pas på dem.
Congratulations Casinoguru, you have a great rating again..all the NovaForge Ltd related casino sites, constantly reopen profiles closed due to gambling problems, they hardly want to close them, but they reopen them. I think you know about these and still fool people with ratings, even though these casinos are breaking a very important rule..it is incomprehensible how you serve players to sites so that scammers can steal their money.
Congratulations Casinoguru, you have a great rating again..all the NovaForge Ltd related casino sites, constantly reopen profiles closed due to gambling problems, they hardly want to close them, but they reopen them. I think you know about these and still fool people with ratings, even though these casinos are breaking a very important rule..it is incomprehensible how you serve players to sites so that scammers can steal their money.
Do you experience this kind of issue at this casino, perhaps?
Or did you just come here to abuse?
We always take such cases seriously and always try to help players when it comes to closing accounts due to gambling problems, of course.
There is a big difference if a player wants to delete an account at some casino just because they are not happy there and when some gambling issues are present, you know. So, only in such cases are we able to help whenever possible.
We, of course, are just mediators in every case, and our website is here to inform players about online casinos. We don't push anyone to play anywhere, that's for sure. It is your responsibility where you choose to put your money, always.
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