7 måneder siden
I have openende a complain and i have a answer but i can open it for yesrerday en today see screenshot
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7 måneder siden
Hey there,
I'm not aware of such a temporary error, but I'm here to help you out, though it seems okay on my end.
Could you please tap or click this link 👈 to try accessing your complaint again?
Just to find out where to start looking for a solution.
Thank you in advance 🙏
7 måneder siden
Jeg siger heller ikke, at du har gjort noget forkert. Men i en kommentar til B7casino tror jeg, der stod, at jeg ikke havde modtaget nogen penge, men det er ikke sandt. På grund af en fejl fra min bank havde B7casino ikke modtaget nogen penge fra mig, de hævede dette med min tilladelse til at hæve fra min konto. ...problemet er fortsat, at min konto er spærret og jeg ikke modtager min betaling på 3000 euro, og at der stadig er 1400 euro på min konto. E-mails besvares ikke og for resten læses ovenfor. Jeg har åbnet en klage med dig, og jeg ved ikke, hvad jeg ellers skal gøre...beklager
Automatisk oversættelse:
7 måneder siden
That's ok, no pressure. We're going to take it step by step.
I'll try to explain a bit further, starting with your complaint:
Based on the screenshot showing a temporary error and also your words, "I have openende a complain and i have a answer but i can open it for yesrerday en today see screenshot" I followed the steps to access your complaint, and all seems to be working.
Thus, to help you out, can you confirm this green link 👈 does not work for you?
If not, I'm here to help
If yes, fine - problem solved on its own, I guess.
Now, regarding your casino problem, which is unrelated to the complaint error:
I must admit, I'm confused now.
The last update you made in the complaint says, "I made a deposit that did not end up in their bank. Above you describe it differently. The money has now been removed from my account so I no longer have a debt with b7casino"
What you're saying now, however, sounds quite different to me.
So, once you can access your complaint, which I'm here to assist with, please update it correctly so the current events are described as well.
Kristina (your complaint specialist) needs to understand what is happening right now, so let's do that together if you need me. 🙏
7 måneder siden
Det meldte jeg straks fra, da jeg åbnede klagen, men du oversatte den forkert, men jeg var straks åben og ærlig. Faktum er, at jeg nu ikke har nogen gæld til dem. Og alligevel er alt blokeret. Og så får jeg ikke mine penge. Jeg er verificeret og alt af dem. Jeg har altid modtaget tidligere udbetalinger pænt. Dengang var det kun 50 euro eller 100 euro ad gangen, nu er det 3000 euro og så de 1400, der står på min konto.
Automatisk oversættelse:
7 måneder siden
Okay, I assume that you can access your complaint without any problems. Glad to hear that.
I'm sorry to keep repeating myself, but you really have to update the complaint. Kristina needs to know your account is blocked while there is money left in it. Do you understand me, please?
From your last response, it may seem like the issue has been resolved.
This is just a forum, despite our conversation here, your complaint is held elsewhere.
Additionally, kindly mind those questions you were asked. Answers are important for the complaint to proceed further.
Do you understand me, please?
Redigeret af forfatter 7 måneder siden
5 måneder siden
I am deeply disappointed with my experience at b7 Casino. After winning a significant amount of $6000, I have yet to receive any payout, despite multiple attempts to contact customer service.
After a week of waiting and repeated assurances from the casino that the issue is being "treated with high priority," I am left with no response and without my money. The lack of communication and transparency on their part is shocking.
I am deeply disappointed and frustrated by this experience.
5 måneder siden
May I ask if your account at this casino is fully verified and if you've had any successful withdrawals before?
We usually give casinos 14 full days to proceed with the payment, especially when it comes to the first withdrawal.
Have you got any news regarding this, please?
5 måneder siden
Hi Romi,
Yes my account is fully verified, I have 3 successful withdrawals already.
But my case is not about withdrawals, my case is about not receiving winning money on May 1, 2024. While playing the game XXXTreme Lightning Roulette on May 1, 2024, I won 6,000 euros. The amount appeared in my account and within 1 minute it literally disappeared. In my game history (screenshot) you can see that I won at 21:18:08, 6000 euros.
I immediately contacted support and they told me to do the following:
- Wait 1 hour
- log off and then log in in chrome mode.
Despite these actions, the money never came into my account again. Since then I have tried to contact support every day and through the chat I am told every day:
- your case has been forwarded to managers
- your case has been given high priority to the concern team
- Your case is being treated with great urgency
But now it is 12 days later and I still have no money in my account.
It is clearly a technical error, but thanks to this error the money has disappeared from your account.
I just want my money back. I have already sent everything requested, Game history, screenshot, game ID.
It's obvious that I just got the money and it's gone, but I want my money back because I paid to play, I gambled and I won.
here I send the screenshot so you can see for yourself.
5 måneder siden
In this case, I would suggest you file a complaint here so our team can help you out with this issue. Please follow this link to do so. Surely keep us updated about any news regarding this.
5 måneder siden
Dette opfyldte jeg kravene til den bonus, de gav mig, jeg lavede en indbetaling på et vist beløb, som den tekniske support fortalte mig at gøre for at nyde mine fordele fra overskuddet. Ved at gøre dette tillader det mig ikke at opfylde mine udbetalinger, kun tillader mig at hæve $10 til min konto senere. Ud fra dette beder den mig om at udføre visse opgaver, de opgaver, jeg bliver bedt om, er opfyldt, tal med den tekniske support og fortæl mig, at ved at låse op for disse opgaver vil jeg nu definitivt kunne trække min indtjening tilbage, når jeg vil trække mig, spørger den mig for at forbinde mit kort eller min konto igen bank for at kunne hæve, som jeg allerede havde knyttet kortet til, og der var foretaget en hævning på beløbet på $10, hvordan bliver jeg bedt om at linke noget igen, hvis det samme casino bekræftede hævning af $10 til mig? Jeg har faktisk skærmbilleder af supporten, der fortalte mig, at det, der skete, var mit overskud efter den første indbetaling, efter at jeg fik at vide, at jeg ved at fuldføre opgaverne endelig kunne hæve alt mit overskud, og igen bedragede de mig igen ved at bede mig om at indbetale en anden beløb
Redigeret af forfatter 5 måneder siden
Automatisk oversættelse:
5 måneder siden
So your account is fully verified, and you have made the verification deposit as well. Is that right? Therefore, I do not understand the reason for making another deposit, to tell you the truth.🤷♀️
If the issue is still persisting, I would recommend you not make any more deposits and file a complaint here with our team. I am sure they will do everything possible to solve it. If you are interested, here's the link where you can submit your complaint, please.
Let us know about any updates regarding your withdrawal at this casino, and do not hesitate to contact us with any questions.
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