Søndag aften pressede jeg på for at få udbetalt penge, men der var stadig intet. Jeg kontaktede dem via livechat og også via e-mail. Jeg spurgte, om jeg skulle gøre noget, og om de havde brug for dokumenter. De sagde nej, alt var fint. I alle beskederne står det samme: "der er en forsinkelse, beklager, vær tålmodig", men med alle disse anmeldelser, jeg læser - desværre efter at have spillet - tror jeg ikke, jeg får mine penge.
Bare rolig. Jeg oplevede det samme med dem engang, det tog omkring 3 uger at få den første udbetaling, måske lidt længere, men pengene ankom, og de næste udbetalinger var på kontoen inden for 3-5 dage.
Søndag aften pressede jeg på for at få udbetalt penge, men der var stadig intet. Jeg kontaktede dem via livechat og også via e-mail. Jeg spurgte, om jeg skulle gøre noget, og om de havde brug for dokumenter. De sagde nej, alt var fint. I alle beskederne står det samme: "der er en forsinkelse, beklager, vær tålmodig", men med alle disse anmeldelser, jeg læser - desværre efter at have spillet - tror jeg ikke, jeg får mine penge.
Hello, as far as I can see on the forum or in complaints, the casino pays in the end; however, it takes some time.
I'm not saying keeping the player waiting is okay, but I'd say it is too soon to consider the money lost.
Do not cancel any requests and it should be alright. If the casino, however, suggests an issue apart from delay, please reach out, just in case.
Jeg har ventet på de første to udbetalinger siden 1/8 og 1/9, og de er stadig ikke blevet gennemført. I livechatten bliver de ved med at sige det samme.
Det beløb, jeg vil hæve, er 4445, og jeg kan kun hæve 500 om dagen, og jeg kan kun have 3 hævninger åbne.
Hjælp mig venligst, for beløbet er stort.
Det er IKKE et bonusbeløb.
That's been a really long wait, for sure.
Is your account fully verified there?
Our complaint team will investigate soon, and hopefully we'll find out what is going on.
same here. 3,6k since August. i have a open complaint. Bassbet lies and plays for time. 8,8 / 10 is a joke for this Casino. Martina from Casino-Guru is involved and try to help me. i recommend you to open a complaint too. I have several screenshots and full documentation of chats and lies from Bassbet.
To play at this particular casino, identification through documents is not required. Nevertheless, all the registration details are correct and match my personal information, and if I am asked to verify my identity through documents, I will do so immediately. They do not respond to emails, and on live chat they keep repeating the same things. The money is not from bonuses; it is money obtained after a deposit made via Visa. I have screenshots of everything, as well as email transcripts from every conversation I have had on live chat. This specific website is owned by Stellar Ltd and is licensed by the Anjouan Gaming Authority. Please, I ask you to do something.
According to our information, the casino operates without a license, actually.
Our complaint team will try to contact them regarding your case whenever the time comes. Please wait until you get notified.
This is your first withdrawal, right?
That's even crazier. 8.4/10 for an unlicensed casino that doesn't pay out?
I've also done some research. Bassbet belongs to Stellar Ltd.
https://stellarltdcasinos.com/
That's a large group. How can it be that people are being ripped off like this?
If you'd like to know more about why the safety is this high, you can find all the information here.
Also, whenever we see that a casino doesn't pay its players and those players come to us and submit complaints, then the safety index changes according to whether the casino will solve those complaints or not.
And what if you discover that the casino is systematically cheating and lying? Your colleague Martina is handling my case, and so far, what Bassbet is doing is just ridiculous and absurd. I've documented everything.
Fik du endelig dine penge??
And what if you discover that the casino is systematically cheating and lying? Your colleague Martina is handling my case, and so far, what Bassbet is doing is just ridiculous and absurd. I've documented everything.
We always take the appropriate and needed measures every time we see that a casino doesn't act as they should, and it is clearly shown in the casino's review.
Please know, though, that you need to cooperate with the casino regarding the verification and fulfill the requests, as they have to do this due to the AML policy. Only then can your account be verified and your winnings withdrawn.
I hope everything will end well for you soon.
I will definitely not give up on presenting this case here with 100% transparency and seeing how you handle it.
I submitted all the documents properly multiple times. More than necessary. Your colleague can attest to this.
Here's my case:
https://de.casino.guru/beschwerden/bassbet-casino-das-spielerkonto-wurde-geschlossen-1
Now Bassbet is claiming that emails from your colleague didn't reach Bassbet. I'm laughing my head off.
For me they are liar as its best.
Hello, let me add an active complaint link 👈 anyone can use it directly. I understand where the argument is coming from, and facts will be recognized.
Let's see what progress is about to come.
Så jeg har det samme problem. Bassbet casino vil ikke udbetale mine gevinster. Jeg har ventet på den fjerde dag, og casinoet bliver ved med at undskylde for, at jeg skal vente. Live Support bliver ved med at sige, at jeg er på listen... Så hvorfor siger de, at de udbetaler gevinster inden for tre dage, når de ikke overholder det?
Hej, jeg har set dette ske en del gange. Casinoer forsøger at reklamere med, at de har hurtige udbetalinger, men nogle gange afhænger det af flere ting, og så opstår problemet, når spilleren ser, at de ikke får deres penge inden for den lovede tid.
Nå, er dette din første udbetaling på dette casino? Var du nødt til at verificere eller ej?
Jeg kan bekræfte, at med hensyn til udbetalinger er det det værste casino, jeg nogensinde har spillet på.
Jeg har ventet på hævninger i 6 hverdage nu, med de samme gamle svar om at stå i kø, forsinkelser osv.
Da det endda tog 3 uger, blev den specifikke konto fuldt verificeret.
Indtil videre vil de ikke have noget fra mig, som jeg skal have verificeret. Men jeg har intet problem med det, jeg kan bevise alt. Det er vanvittigt. Jeg håber bare virkelig, at de betaler mig tilbage.
Deres taktik er at udskyde udbetalinger så meget som muligt, så folk spiller deres penge igen.
Det er typisk for mange casinoer, men i andre, som jeg ikke vil nævne her, behandles udbetalinger på under 6 timer. Det kaldes simpelthen pålidelighed.
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