BassBet Casino – generel debat (side 2)

Desværre spillede jeg i går på dette casino og vandt. Jeg foretog en tilbagetrækning (afventer).

Så indså jeg, at det er den samme ledelse som spinanga.

Det er et af de værste firmaer, som desværre casinoguru har med en høj rating og beskytter os ikke.

Jeg foretog en tilbagetrækning hos Spinanga efter

20 dage og selvfølgelig med åben klage. De har aldrig bedt om bekræftelse, så generelt spørger de ikke. De kommer bare med undskyldninger for at annullere udbetalingen og miste dine penge.

Jeg vil foreslå enhver, der falder i denne fælde, at være tålmodig, indtil de får tilbagetrækningen og ikke spille her igen.

De betaler, men meget sent!!!!

You just wrote that you made your withdrawal yesterday, right? So, how come you already know that they pay late, is my question?🤷‍♀️

Is your account already verified there, and what payment method have you used, please?

I hope that it will be much faster than your experience at Spinanga, believe me.

Jeg ved det, fordi jeg spillede på spinanga casino. Det er præcis det samme system. Jeg vil dog vente 3 hverdage, som de sagde, før jeg indgiver en klage. De foretager ikke verifikation. Jeg afklarede dette med deres live chat.

Keep us informed, please.

And keep in mind that with the highest possibility, they mean 3 working days, though.

So I decided to join Bassbet three days ago, I made a 150$ deposit and got 150$ sports bonus that I rolled over successfully following all the rules of terms & conditions. I made it to 1500$ then suddenly the administration blocked me from betting on sports, which I could understand. So I decided to push my luck further in live casino, I was able to make it up to 3000$.

This morning, I try to log in to my account, and to my surprise, my account has been closed by administration without any warning or explanation, I tried contacting them by email but still no answer from them, so I reached them thru live chat, they told me that the relevant department will be reaching out to me shortly.

I am very worried about what is going to happen to my balance, has anything similar happened to anyone? Can I expect to get my money withdrawn or is it a scam? Thank you for anyone taking the time to read and answer me.🙏🏻

Jeg vil foreslå, at du indgiver en klage til casinoguru over netop dette casino. Generelt betaler de, de kan komme for sent, men de betaler. Jeg taler ud fra mine egne erfaringer med dem.

Men for at forstå, har de blokeret din konto? Eller kan du ikke logge ind på deres side?

Thank you for your response thanos.

So they put my account under review without any warning or email, when I try to log in I get this message: « your account is under review, please check out our help center for more information »

Jeg tror, ​​problemet vil blive løst. Indgiv en klage gennem casinoguru (utroligt nyttigt). Vær tålmodig, og du vil få dine penge.

Generelt skal du dog huske på at undgå bonusser, fordi du bliver forvirret og som regel taber! Nogle gange går jeg dem ikke igennem, det er nemmere at vinde uden bonus og foretage en øjeblikkelig udbetaling.

Jeg håber dit problem er løst snart!

Thanks for your answer again, I hope you’re right, I will update you as soon as I get an answer from them 🙂

Hello, I see you already got a pretty good recommendation from another player. If you have an account under review, obviously the casino is checking the gameplay. So you'll have to wait until it's over. Did they tell you how long it should take? 

If you are interested you can file a complaint with us and we will try to help you if something unexpected happens.

Hopefully everything will be fine and you will eventually get your money.

If anything changes, just let me know.🙂

Hi Jaro,

Thank you for taking the time to respond. At the moment I still didn’t receive any message nor answer from them. I will update you as soon as I get something. Thanks again

It may be due to the weekend, so we'll see if they respond in the next few days. 

So I will wait.🙂

Hi Jaro,

indeed you were right, they sent me an email to proceed to KYC. I sent them all my documents, I am now waiting for a response. I had entered an old address while registering so I just provided them with my new one with proof, hopefully it won’t complicate my case.

Okay then, so just focus on what the casino wants from you and I guess you'll be okay. If you have any problems, let us know and we'll try to help. 

I also hope there will be no issue with any documents. 🙂

Hej alle sammen, siden den 23. februar 2025 har jeg forsøgt at blokere min konto der i form af e-mails og yderligere support, fordi jeg er afhængig, men der sker ikke noget, og jeg kan fortsætte med at spille.

Hvem har erfaring med BassBet?

Hi!

I moved your post to the official BassBet thread to help others respond to your situation, which indeed sounds troublesome. According to their own terms, upon requesting self-exclusion via email at support@bassbet.com, the casino account will be closed within the next 24 hours:

If the support is aware of the nature of your request, they really should act imemdiately. It is a temporary solution but may help: ask someone close to change your account password for you. Try not to log back into the account unless the matter is resolved and wait for the complaint to progress further, please.

It may take some time so try your best not to play. Would you be interested in further safeguard measures? Browse this secluded part of the website 👈👈 or feel free to respond back to me.

Hej, jeg har nu fået nogen til at ændre mit kodeord, så jeg ikke længere kan spille hos BassBet. Siden den skriftlige blokering, jeg anmodede om den 23. februar 2025, har jeg indbetalt over 3000 EUR der, og selv nu er min konto stadig åben. Jeg skrev til support og i chatten, at jeg er afhængig og vil have mine penge tilbage. Jeg håber, at Guru kan hjælpe mig, og at dette casino er klassificeret som tvivlsomt.

Jeg var selv i stand til at nulstille min adgangskode efter at have fået et familiemedlem til at ændre den og blev stadig lokket med bonusser, selvom jeg fik mig selv blokeret den 23. februar 2025 på grund af ludomani. Min konto er stadig åben og kan desværre spilles, og jeg har nu nået 4.000 EUR siden den anmodede blokering. Ingen har svaret, og min klage er stadig med klagen her hos Guru, men Kristina har heller ikke svaret endnu.

I'm sorry to see you are struggling like this. As I told you the last time, a complaint is a slow process, so meanwhile, you have to try your best to prevent depositing in the casino. This is why I suggested changing passwords for every related source, like the email registered with the casino, through which you may reset your password once more.

Since the situation seems rather desperate to me, have you perhaps considered contacting the hep center?

These are available in Germany:

+49 6131 177 381

+49 1805 10 40 11

+49 711 278 01

Also, your relatives may lend a hand—this guide is focused on this possibility 👈👈

Unless your account is closed, please do what you can to prevent yourself from accessing any casino.

Try activating the children protection block on your devices or browsers; that may restrict gambling-related websites from opening, though it never works per 100%.