BassBet Casino – generel debat (side 20)

Hello,

For me, it seems your situation may be slightly different. Do you know why your casino account was closed, please? Could it be due to issues with country restrictions or a VPN?

Sure, I would probably do the same. Creating another withdrawal request probably won't help much, but if it's a different payment method and it's been verified, you could at least compare whether some of the withdrawals will arrive sooner.

I think a complaint will be necessary in your case, though. 

Hi, let's try to understand this situation so that we can find a solution. It will definitely be important to verify your identity in order to withdraw money, that's clear. You say they aren't replying to your emails, does that mean you sent them the documents there? Is there nowhere in your profile where you can upload the documents they want from you? If not, and the casino doesn't reply and you don't know what to do next, we'll be here to help you.

Be sure to give me an update.

Jeg har ikke sendt nogen dokumenter endnu, fordi jeg ikke ved, hvilke dokumenter der kræves, eller hvem jeg skal sende dem til. Jeg kan ikke uploade noget til min profil; der står, at ingen verifikation er nødvendig.

Men hvilken VPN har jeg brugt?

Jeg kan nu bekræfte min konto via min profil. Jeg følger alle instruktionerne og vender tilbage til dig bagefter. Tak.

Nej, de siger termerne 9.1, 9.3, 9.5

Guys im so sad when Im reading this lines... i cursed myself cause I didnt come here first before I play any casino...i played bassbet too i won from 70€ to 3500€ after 3weeks of harassing them i got 1500 from that i never play this shit sites again like bassbet robocat etc all the same....my wife 500€ withdrawal arrived today from wonaco what she withdrawed on JAN 3!!!!! They said every day everything is ok just some delay after 4weeks they decided to ask documents.....it was another 2 weeks cause they dont want to accept it, now they saw she wont lose back that money finally they sent it....

Okay, you mentioned support, so are you chatting with them via live chat? Did you mention that you sent them an email and haven't received a reply, and therefore you can't verify your account? 

Did you maybe ask on live chat which documents you should send them and how?

KYC-folkene har lige skrevet til mig og bedt mig om dataene i PDF-format fra kortet, som ikke længere findes.

Det kan du selvfølgelig. De betaler jo normalt for sent...

Hello, I'm not familiar with those rules and sadly, I did not understand your previous post either. What you mentioned earlier, however, included breaching rules, while the majority of players have been experiencing delays with approved withdrawals.

Therefore, I am confident that the complaint will adequately address all those details, no need to worry.

Jeg forstår, hvad jeg ikke forstod er, at min konto blev lukket på grund af disse vilkår, de har.

Hello, what kind of data, please? If the request pertains to past deposits, I would attempt to retrieve the card history. Can you perhaps ask the bank that issued the card?

I'd say it depends on what exactly the casino has asked.

Roberta (Bassbet)

23. februar 2026, kl. 14:46 EET

Kære John,

Tak, fordi du kontaktede vores kundesupportteam.

Vi beder dig hermed om at sende os et nyligt dokument med adressebevis i PDF-format og to fotos, der viser for- og bagsiden af ​​kortet. 533317******4986

Hvis du har yderligere spørgsmål eller forespørgsler, er du velkommen til at kontakte os via livechat eller e-mail. Det posthus, der udstedte kortet, findes ikke længere. Jeg har allerede sendt alt til det andet kort, plus dokumenter og kontrakt.

Hi to all,

Today I submitted my compalint.

Let's see what happens.

There is no way for a casino to hold withdraw that much time !!!!!Their help section is clear !!!

12 business days waiting for a skrill withdrawal is way over the top.

Both support and live chat don't give solutions only robotic replies without taking care of their customers!!!!!

How long they think are gonna stay in the market when so many customers facing these kind of behaviour ???

Awful experience and imagine that my first withdrawal on them it took 4 business days to be in my Skrill account.

Smells like a trap..........

Dude, det er deres taktik at få dig til at annullere dine udbetalinger og spille alt om.

Desværre lykkedes det dem med mig for et år siden, jeg spillede meget, og jeg havde ingen kontrol.

Ingen burde spille på denne side; det er helt vanvittigt. Selv hvis man overvejer en udbetaling på €500 for folk, der kun satser det beløb på et enkelt væddemål.

Tag dine penge, så snart de ankommer, og luk kontoen, mit råd.

Not a bad idea at all but first they have to pay .

Right ??

After all I have control of it .I still play what I want with them since I would have play the same on an other enterprise.

It's so unprofessional what they do to players.

In your case they played mind games and they succeded ........unfortunately!!!

Men først blokerede de mig, fordi jeg spillede fra Italien, så fordi jeg spillede uretfærdigt, og nu har de bedt mig om dokumenter i 2 måneder, og jeg forstår ingenting længere. Helt ærligt, jeg har ikke gjort noget af det her.

But as you see they accept players from Italy

Unless you are not Italian.........