BassBet Casino – generel debat (side 23)

Hej, fik du løst det? Jeg kan se, at vi har det samme problem.

Og romi svarede mig og sagde, at billedet er udluftet, og at det skal være fra begge sider. Jeg kan sende dig billederne, som jeg sendte dem til dem. Måske ser du noget galt, for jeg tror ikke, der er noget galt.

Sikke en skam, jeg sendte alt perfekt, og de svarede mig sådan her:

Den relevante afdeling informerer os om, at det er nødvendigt at fremsende et foto i høj opløsning, hvor begge sider af kortnummer 533317********4986 tydeligt kan ses, i PDF-format. De tidligere sendte fotos er slørede, og kun den ene side af kortet blev sendt.

Den skal kun vise de første 6 og sidste 4 cifre, sammen med udløbsdatoen og kortholderens navn.

Af hensyn til privatlivets fred skal alle andre cifre og CVV'en skjules.

Jeg kan sende dig billedet, jeg sendte dem privat, og tjekke om det er sløret. Du har dog læst, at de gjorde det samme med nogle mennesker, f.eks. loops.

Tak for din forståelse.

Let's try to cooperate with the casino, and hopefully, everything will get resolved soon.

Will you, please?

And let us know how it goes, for sure.

Hør her, jeg vil gerne vise dig de dokumenter, jeg sendte til casinoet, så du forstår, at de narrer mig.

There is no need to do that. Please stick to your complaint, and if there is something needed, our complaint team will ask you to provide it.

Men kan jeg forstå, hvordan du bevæger dig?

Hello, it is pretty easy to follow: Once the complaint needs your attention once more, you will be notified; the rest of the time you wait. The associated complaint timer helps you navigate through each phase.

Hvordan endte det?

Hello, Are you asking me how your complaint ended? I probably do not follow you well; I'm sorry. Can you help me with that?

Jeg har sendt al den dokumentation, du har bedt om, via e-mail.

Jeg har stadig ikke fået svar, og Bassbet skrev til mig igen for at sende et andet kort end det.

It wasn't me, actually. in my opinion, you are asking me to give you an update on your complaint. However, I cannot update you because your complaint mediator is Attila.

This is forum where we talk

The complaint is where docs are requested and complaint updates are provided. You may access it here. 👈

Attila still has a few hours to respond back, as far as the timer says.

Got absolutely scammed.

My account got restricted for NO REASON. And I tried reaching out for over a year, no explanation, no response outside of "the relevant department is working on it". Such department does not exist, and their support is mainly AI with scripted responses.

Jeg er virkelig ked af, at de lukkede din konto på denne måde.

Had an account on bassbet, for 9 months. Legit deposited like 50k$ withing those months. I had ups and downs, and I withdrew around the same amount as my deposits. However, at some points, I got lucky and got a big balance (over 50k) which would've put me in profit. Which is what you would hope would happen when you gamble, and the main reason you deposit in the first place.

When that happened, things started changing. I couldn't withdraw, withdrawals were capped at 750$, my vip status (which gave me higher withdrawals got revoked) and they were taking 2 monhts for each withdrawals. Until one day, my account just simply says "Bets were restricted by the operator", if I try to open anything. No explanation, no nothing.

I tried support, I tried emailing them, all I get in return is "The appropriate team is working on your request". Months go by, nobody ever reaches out. I try to contact them again, and I'm met with the same answer.

Which makes me wonder, this casino is probably a fasade, they have no support staff, but an AI agent which runs all responses. Their withdrawals take ages because they let you withdraw ONLY if your account is down overall, so they can hope for you to deposit more.

Crazy how this site is still running and making money off of people. And crazy how their payment provider takes etransfers in Ontario.

They have VIP managers, who are random people, paid very low, to act as VIP managers, and call you on your phone. I spoke with one of them, who admitted to not knowing how the casino works. He said my VIP status was removed because I didn't play enough. Then the day after he said it was removed because I withdrew the same amount I deposited. And he admitted it made no sense.

He also couldn't explain why I couldn't withdraw at some point. And many other issues.

I am going to post a few screenshots of my emails, with time stamps. I wish I could create a whole picture for everyone to see, but unfortunately it would be almost impossible.

Hello, that sounds like a pretty tough situation. I definitely wouldn't want to be in that position myself. 

So you’re saying the casino blocked you after a few withdrawals without giving a reason, right? How much were you able to withdraw before that happened?

It’s good that you filed a complaint, and we’ll see if our team can do anything about this situation. But why didn’t you come here a little sooner if you had this problem?

Men jeg vil gerne vide, hvad du løser? Der er ikke en eneste sag, du har løst, og desuden giver du dette casino en vurdering på 8 ud af 10.

I honestly thought this was just a forum to discuss, and wasn't really familiar with how much pull casinoguru has with online casinos.

I do wish I had filed a complaint sooner.

Hello, I understand why you ask this way; however, it is quite obvious that answers are in each complaint. If I can be honest, you appear to be very fixed on the Safety Index, but that is just one number, a calculated marker. Of course, it's not an answer to any specific question, so if you aim to know why the Index is at 8 points, kindly read the casino review and check how many complaints have been resolved.

It is all there, just an example:

For any concrete questions you might have, we are here. But it is not possible to respond properly to such posts.

Hello, hope you're doing well.

You know, I think the important thing is that now you have some idea. 🙂

I hope there will be a way to resolve the situation fairly. This casino has been cooperative when it comes to complaints, so let's see what their standpoint on this matter will be.