BC.Game Casino – generel debat (side 15)

casino.guru is the best but sometimes they can not help too noone can help

bc.game say already that my accout get hacked and my 7,5k get stolen but noone can do something

my complaint was closed without even providing evidence, perhaps they paid the person who represented my interests (purely personal opinion)

https://www.trustpilot.com/evaluate/casino.guru

her kan du skrive en anmeldelse af casino.guru-teamets arbejde

I believe that our team was not able to do anything further regarding your complaint, and that is why it has to be rejected.

If you have any more evidence and you wish to reopen it, please do so at any time.

I am not exactly sure how the reason was explained to you, but I believe that this is not the case, that if a player deposits a low amount, they cannot win big. This can really happen only if there is some win limit stated in the casino terms, of course.

Please mind your language, other wise your account will be banned.

I see in your complaint that our team really tried to help but consequently had to reject it as no balance was left in your account.

They wrote to me that after losing a few dollars, I won several thousand dollars, which is why my account was subsequently blocked

Why was the complaint closed immediately without providing evidence? They didn’t even give you the floor to speak in your own defense? We waited a month for a response from the representative, he apparently did not know what to answer and perhaps decided to pay off? how else should I think

They have incompetent support, they will give you an answer but too late

Det er præcis, hvad den fortæller mig, min konto blev stjålet, og jeg kan ikke gendanne den.

Det er, hvad du tror, eller rettere sagt, det er det, de fortalte dig, så de ville lukke sagen, men fortæl mig præcis, hvor mange penge du ser på det billede, jeg lagde ud.

Nå, ifølge dem siger de, at jeg ikke er ejeren af min konto, og at verifikationen ikke bestod, fordi det er en anden ejer, og for en sikkerheds skyld behøver du ikke at blokere dig selv, jeg går, forbandede hunde solgt til BC

It was explained to you in the complaint thread why they actually closed the complaint: "After gathering and reviewing all the necessary details, we are closing this complaint as unjustified due to the currency exchange rate arbitrage. The vast majority of your initial significant winnings were considered invalid for this reason, and therefore. you are definitely not eligible to withdraw winnings accumulated in such a (illegitimate) way.

The casino acted in accordance with its terms and conditions. There was basically no other way how it could have ended. If your previously successfully withdrawn winnings were accumulated the same way as the disputed winnings, you can be only glad and happy you managed to withdraw them.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by."

Did you try to contact the authority regarding this?

Of course, if you believe that you have enough evidence to reopen your case, please do so, and our team will gladly look at it.

May I ask what do you mean exactly, please? That your account actually belongs to another player? Didn't you pass the verification process?🤔

I'm a bit confused now, to tell you the truth.

Kontoen har altid tilhørt mig, kun et link, der blev delt i bc games chat, jeg åbnede det, og det tog mig til en telegram bot, hvor min konto blev hacket, jeg bad support om at blokere min konto, hvilket tog dage at tro mig, i sidste ende gjorde de det, og de gav det aldrig tilbage til mig, nu er min konto uden et gulv, da min e-mail er fjernet, og jeg forsøgte at logge ind med det nummer, jeg linkede til, men det beder mig om bekræftelse, hvilket de gør ikke acceptere, og på trods af at jeg afgav vidneforklaring, sagde den, der håndterede min sag, at jeg var svigagtig

Now new information has appeared, it turns out that I was not involved in currency rate arbitrage, but on their website there was supposedly a technical error, as a result of which my 4,000,000 rubles became unavailable, although I am sure that I won everything fairly

Your representative told me by mail that he is no longer going to respond, excellent decision

Hello,

Has this occurred again, or is this related to your previous complaint, please? I'm a bit confused too, to be honest.

in any case the complaint ended like this:

"Dear gudeliamondragon64,

I spoke with the casino representative in a private conversation and he assured me their team is working on a solution to restore your account.

Since we believe the true nefarious party is not the casino but the perpetrator of the scam, we can't penalize the casino. Since your account was presumably closed without any withdrawable balance we'll close the complaint as rejected. I hope similar issues avoid you in the future. Thank you for your understanding, I am sorry we could not be of more help on this occasion.?