Da jeg kontaktede kunden, bad de mig om at maile dem, så jeg sendte dem en mail. Jeg blev bedt om at bekræfte min identitet, så jeg godkendte mig selv. Men når jeg forsøger at hæve penge, bliver det afvist. Jeg kender ikke årsagen og har kontaktet dem, men jeg har ikke modtaget et præcist svar.
I see that the casino didn't give you any relevant answer that we could grasp, which is quite a pity. Especially if they tell you to email them and they don't reply.
It would also be nice to know the reason why your withdrawal is rejected so we have an idea of what might be causing it.
However, how long has this situation been going on ?
Jeg vil gerne vide, hvorfor min tilbagetrækning blev afvist.
Jeg sender en mail, fordi jeg gerne vil vide det, men jeg har ikke kunnet få en klar årsag. Det har stået på i over en måned nu.
In this case, if it's been dragging on for a month, I recommend opening a complaint on this link, where our team will try to help you. I think for both of us a reason for the rejection would be appropriate, but if the casino can't give any relevant one, and it's taking so long to pay you off, I can only see one option with a complaint.
You gonna go for it?
Ja tak!
Perfect, you can create it on the link I gave you in my previous reply. If you have any questions or difficulties feel free to ask.
Also, if you get any response from the casino, or if you have received your money, be sure to let us know.
Den 17. februar foretog jeg en hævning fra min bc.game-konto for et beløb på 79.358 EOS https://bloks.io/transaction/e8b4fb228c0fe07cd84aefcfa6bf8284ec7f3fad0ea74aabb516bac054c638, som jeg lavede et andet nummer for til mig ved at sende det til et andet nummer til mit. som jeg indgav et krav til bibyt, hvor jeg foretog min tilbagetrækning. De genfandt dem flittigt og returnerede dem til tegnebogen, som de blev sendt fra, som er BC-pungen, og faktisk gjorde de det, de sendte mig en bekræftelses-e-mail, der fortalte mig, at transaktionen var blevet behandlet med succes, og at de havde returneret beløbet af 78,86 EOS, og de sendte mig en bekræftelse med transaktions-hashen eller otxid-id'et https://bloks.io/transaction/4a62938317c81f384d442979c2c2c134316256efacb65de2f24f5fc8a94c8a9aaa9408c8a9aa940c8a9aa940c8c som jeg kontakter bc supportteamet og sender dem alligevel oplysninger, som jeg lægger her, fortæller de mig, at det allerede er blevet returneret til min pung igen, men de giver mig ikke txid på transaktionen, hvorfor det viste sig at være et tyveri. og mangel på moralsk etik og et tillidsbrud over for deres klienter.
Hi, I don't know if I understand this correctly. When you withdrew from the casino you entered incorrect details and the money was sent to someone else yes ? From there you got the money back using bibyt for help.
Now the problem is the amount that was shown in your casino account ? Because you mention a much higher amount in the first time than the one you got back. Am I thinking right or wrong ?
Please let me know so I don't misunderstand.
Hej, hvad der skete var følgende: Jeg trak fra BC.game beløbet 79.396 EOS til bybitdeposit-adressen til notatet 500066481 (som jeg indtastede forkert) det korrekte var 500066841, i dette trin lavede jeg en fejl med notatet, da jeg allerede nævnt, som jeg forberedte mig på at lave en billet til inddrivelse af de EOS-optioner, der giver bybit for disse sager, heldigvis eller uheldigvis udførte de inddrivelsen af aktiverne, men de returnerer dem altid til afsenderens konto, hvilket i dette tilfælde er fra det bc, hvortil de sendte mig TXID'et for afkastet til nævnte portefølje af de førnævnte aktiver kun med en rabat på 0,5 EOS for inddrivelseskommissionerne, så kontaktede jeg BC support, så de ville kreditere disse EOS til min portefølje for at spille dem eller trække dem tilbage eller hvad jeg nu vil gøre med dem, men de krediterer dem ikke til mig eller giver mig sammenhængende svar, det vil sige, de vil stjæle dem fra mig.
Yes, so basically I was thinking quite similarly. So what does the casino give you as a reason when you ask why the money was not credited to your account ? I think the casino's answer would be important in such a case.
However, I also saw that you have already filed a complaint and our team will try to help you. I wonder how long the process will be. 🤔
If you get a relevant response or if your money turns up, let us know.
Deres svar har været:
Jeg må desværre meddele dig, at vi ikke kan udstede refusioner for transaktioner, der allerede er sendt til den modtageradresse, du har oplyst til os.
Ved kontrol af vores relevante team vedrørende din transaktion er den allerede refunderet tilbage til din konto.
Kontakt venligst din modtagende tegnebog! 😀
Du kan kontakte din tegnebogsudbyder for yderligere hjælp
Vi beklager hr. men prøv lige nu at kontakte din porteføljesupport, som vil være i stand til at hjælpe dig i denne henseende. Venligst kontakt dem Tak.
Når status er korrekt, har vi ikke noget at gøre ved det, pengene er allerede blevet sendt til den modtagende adresse, du har angivet.
Tjek altid de indtastede oplysninger, før du fortsætter med din indbetaling eller udbetaling for at undgå det samme problem i fremtiden.
Ignorer venligst min sidste besked hr. Efter bekræftelse er pengene allerede blevet sendt fra vores side, men din modtagende tegnebogssupport vil være i stand til at hjælpe dig i denne henseende. Venligst kontakt dem Tak.
Kontakt din modtagende tegnebog. tak skal du have
Tjek venligst de oplysninger, du indtaster, for at forhindre, at dette sker igen.
In such a case, I would ask for the transaction's ID. What do you think? 🤔
It should be quite easy to provide when they claim the money has left their account,...
Det er korrekt, men du ved, hvad de fortalte mig
Ignorer venligst min sidste besked hr. Efter bekræftelse er pengene allerede blevet sendt fra vores ende, men din modtagende tegnebogssupport vil være i stand til at hjælpe dig i denne henseende. Venligst kontakt dem Tak.
Giv mig txiden
Fra den forsendelse
Vær venlig
Og et skærmbillede af forsendelsen
Det er det, de spørger mig om
Ven, giv mig TXID'et for den transaktion
Vær venlig
Vi kan kun levere det succesfulde blockchain-link. Send venligst dette link til din modtagende tegnebog sir. tak skal du have
https://bloks.io/transaction/e8b4fb228c0fe07cd84aefcfa6bf8284ec7f3fad0ea74aabb516bac054c638ee
Ven, det link, du sender mig, er det samme, som jeg sendte dig fra den første transaktion, jeg lavede til, hvem vil du se ansigtet på?
Det link er dateret 17. februar, det var den transaktion, jeg lavede fra min BC-pung til min pung, hvor jeg lavede en fejl. Notatet, min pung, ja, min børs eller min pung, de returnerede til deres konto, og det gjorde du ikke. du sender mig den retur, du sender mig den samme, som jeg sendte dig
I'm so glad you submitted the complaint earlier. Honestly, I'm pretty confused, not sure I follow the whole issue correctly. 🤷♂️
My BC.GAME account has been hacked
My account was stolen over $3000. Within just a few minutes, someone broke in and withdrew all the money I had to his USDT account. That's all the money I have. I trusted BCGAME's security so much that I left a large amount of money in my account. Currently I cannot contact live support, and emails have not been responded to. There is a big problem here: I did not share my account with anyone, did not access unusual links, but my account was hacked. I suspect it was related to the maintenance yesterday morning and the morning before yesterday. After the maintenance period, some situations occurred such as incorrect bet payouts. My complaint was resolved. I am very suspicious that my account was leaked during BCGAME's maintenance process or that the customer's account was exposed due to low security.
My ID: 30221204
I can provide the IP and device the thief logged in (in the photo below), including the USDT account he withdrew my money from. Therefore, I hope BC.game can help me solve this problem. This is all the money I have, please please have mercy on me.
Hello, I saw that you immediately managed to file a complaint, which was the right thing to do if you have such suspicions. If someone tried to withdraw money from your gaming account, did they use the same withdrawal method as you ? I am wondering if there might be something in the transaction history and therefore if you can find some information on which account the money was withdrawn to. Have you tried looking at it ?
Anyway, as I said, it's good that you filed a complaint and let's see what our team will find out in your case. I hope we can find a way to resolve this and get everything sorted out.
If you have anything new, definitely let us know.
Username:abcdefghi3
User id:26992506# Password
Please listen to me carefully, I want kyc verification. She has failed. Now he is not coming here. Please resubmit the document. I have been waiting for 4 days, but the show is not happening here. Now I can't contact you through his email because I can't verify emai only i have register on mobile no. That's not the email itself. this is my email ssssssssss009988@gmail.com Please give me the resubmit link on this email . Please let me do KYC of the account on this email.you can clearly check on my screenshot that I am sending you
Do I understand correctly here, please, that you would like to send this message to the customer support of the casino? Have you tried to send them an email or contact them on live chat, perhaps? I can see, that it is related to your verification, right? If you'd like, you can tell us more about the issue you are having, so maybe we would be able to help you somehow. Will wait for your reply.
they don't reply me I have15 Gmail on support mail but 5 days ago they don't reply me
It seems like several things are happening at the same time.
The KYC has failed, and you asked for a second attempt - right?
At the same time, you can't log into the account because your email has not been verified.
I think you could help us by sharing the latest discussion you had with the support or anyone from the casino. Can you do that, please?
In my opinion, we should focus on something solid. 🤔
Usually, when a player fails to verify his account, the casino decides to close it. Could this be related?
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