Hello! I'd say you were given the wrong information, or the information from the chat operator was correct but not respected afterward. One way or another, submitting a complaint was a smart step. Please make sure to provide the screenshot showing the most important chat operator's response to your inquiry. I believe that will help us a lot.
Do you possess such a screenshot, please?
Hej. Jeg tog et skærmbillede af denne samtale
It's good that you made them, because it will certainly be helpful. Anyway, did you also provide these screenshots to Veronika at her email that she gave you in the complaint ?
Nevertheless, if something new comes up in your case, don't hesitate to let us know.
We will be waiting.
Sådan sendte jeg skærmbillederne til den e-mailadresse, hun gav mig
Smart move. It is always better to send all you can and let the complaint handler decide what she needs.
Hopefully, we'll find a way to resolve your issue soon.
Er der nogen, der ved, hvorfor de ikke hæver penge i så lang tid? Jeg har ventet i mere end en uge. Det er ikke normalt! Andre kunder klager også over forsinkelsen i at hæve penge! De har så høj en vurdering, men de betaler ikke!
EN UGE ER INGENTING. FORBEREDELSE PÅ 1 MÅNED... FORVENTNINGER
Hvordan kan dette casino have så høj en vurdering, hvis de udbetaler i flere måneder? Blev du i øvrigt betalt på en måned?
JEG HAR VENNER I FB-GRUPPEN, OG DE HAR VENTET SÅ LÆNGE
OG JEG STARTEDE EN Tvist, FORDI DE TAGE BETALING FOR VEDDEmål OVER 25E. OG MIN INDSATS VAR 2 EURO MEN JEG KØBTE EN BONUS. TIDLIGERE SKREV DAME PÅ LIVE, AT DER VILLE SKE INTET, FORDI DER VAR RIGTIGE PENGE. OG DER VAR EN BLOK FOR BETALING.
Er der nogen, der ved, hvorfor de ikke hæver penge i så lang tid? Jeg har ventet i mere end en uge. Det er ikke normalt! Andre kunder klager også over forsinkelsen i at hæve penge! De har så høj en vurdering, men de betaler ikke!
Hi, did the casino say why it takes more than a week? I would like to add that we give casinos 14 days to resolve the withdrawal issue. Have you verified your account with the casino yet ?
Anyway, I see that you have managed to file a complaint, so let's see where this all goes.
OG JEG STARTEDE EN Tvist, FORDI DE TAGE BETALING FOR VEDDEmål OVER 25E. OG MIN INDSATS VAR 2 EURO MEN JEG KØBTE EN BONUS. TIDLIGERE SKREV DAME PÅ LIVE, AT DER VILLE SKE INTET, FORDI DER VAR RIGTIGE PENGE. OG DER VAR EN BLOK FOR BETALING.
I see that you have been having problems for a long time and according to your complaint we are waiting for an answer from the casino. So far it doesn't look rosy but I hope it will change and it will turn out well in the end, although I am a bit worried in this case.
Fingers crossed. 🤞🤞
14 dage er allerede gået! Ingen af mine anmodninger er blevet bekræftet endnu! Jeg forstår ikke, hvornår jeg modtager mine penge!
That's quite a lot and also our time average. Our team will try to help you as best as we can, since you have a complaint.
However, I was wondering if the casino has told you the reason why you still haven't confirmed your withdrawal ?
Nej. De tager ikke kontakt. Jeg skrev omkring 10 beskeder til supportmailen, samt omkring 10 beskeder til økonomiafdelingen. Jeg fik desværre ikke noget svar.
Well, I'm sorry, because from what I've seen, the casino has solved all its complaints so far. We'll see how the situation develops when our team steps in. As much as I hate to say it, we'll have to wait.🙁
PAS PÅ DETTE CASINO, DE TÆNKTE IKKE PÅ AT SAGE PÅ MIN KLAGE "Vores dom"
Ingen reaktion, passiv regulator
ULØST
I've got exactly the same problem.
Withdrawal is pending since 13 days, the support told my im verificated and they cant contact the financial department.
The finance@ e-Mail Adress didn't answered any E-Mails.
The support isn't answering now since a week too.
Absolute scam-Casino...
Every casino owned by versus odds can hold you withdraw for 31 days without reason 😉 For Radka they due this because it is KYC... unfortunately there is no KYC (she know about this but shes job here is to convince you that every thing is ok and this is normal procedure ;p) in Curacao so they do this because they can... So my friend prepare yourself for 31 days delaying withdraw 😉 everybody who win will wait 🙂 normal procedure ;p
Og der står et eller andet sted i deres regler at de kan beholde midler i 31 dage??? Gør de som de vil?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
