Betano Casino – generel debat (side 2)

Jeg har allerede kontaktet dem, og de fortæller mig i chatten, at mine oplysninger er korrekte, og at mine dokumenter er korrekte. Hvad vil få dem til det? Og jeg sender dem mine data igen, og de afviser dem. Og i den besked, de sender mig, fortæller de mig, at hvis jeg ikke har nogen af de dokumenter, de beder om, er det nok med et opholdsbrev og min identifikation.

Der stod det tydeligt med et opholdsbrev. Jeg vil gerne sende dig et dokument, og det tillader mig ikke

Jeg vil gerne sende dig et dokument, og det tillader mig ikke

Sorry, I do not understand what document you would like to send me. 🤷‍♀️

Would you like, by any chance, to file a complaint here with our team, so we can have a better look at this issue and perhaps help you out? What do you say? Just submit it here, please.

Let us know if any other assistance is needed, we'll be ready to help.

De returnerede pengene, som jeg bad om at hæve, men til kasinokontoen, så jeg kunne bruge dem i kasinoet, fordi de ikke ønskede at give mig noget bevis på adressen, de accepterede kun identifikation, men de ønskede ikke at acceptere adressebeviset, og det er derfor, de returnerede mine gevinster til casinokontoen, så jeg kunne spille den.

I would say that our complaint team could have a look into this issue and try to find out the reason, if you'd like us to. What do you say?

Og hvordan kan jeg klage?

I have already posted the link above. So just in case, here it is again. Please let us know if everything is okay with submitting.

Jeg har allerede sendt dem en vandregning med den aktuelle dato og et aktuelt opholdsbrev, og de fortalte mig igen, at de ikke er gyldige. Her efterlader jeg, hvad de gav mig, og der står klart, at 1 opholdsbrev er nok til at verificere, og de fortæller mig, at det ikke er gyldigt

Det vil ikke lade mig indgive klagen, appen sparker mig ud, når jeg forsøger at afslutte oprettelsen af klagen

Please try to clear up the cookies and restart your computer and if the issue still persists, send an email to complaints@casino.guru to file a complaint. Let us know if you manage everything okay.

Hello, I'd like to say that the rules are just one part, but the other thing is whether the casino needs further documents to confirm your address, for that usually another official statement holding your full name and address is required. If you can provide some, please do so. Make sure to follow the instructions: "All documents must be clear and fully readable".

Ja, det forstår jeg udmærket, men lad os se om jeg ikke har en kvittering i mit navn, for huset hvor jeg bor er ikke mit, og for at jeg kan give dem bevis for adresse i mit navn, skal jeg have en kontrakt, som jeg ikke har, hvorfor ikke? Huset er mit, men jeg har også sendt dem betalingskvitteringer fra delstatsregeringen i mit navn og adresse, og det eneste de siger er, at disse kvitteringer er ubrugelige eller tæller ikke med.

Ved du, hvor mange kvitteringer jeg har sendt dig for vand, for betalinger til staten, for telefon, endda et opholdsbrev, hvor min adresse perfekt og gennemsigtigt bekræfter de år, jeg har boet der, mit fotografi, min underskrift, der er alle de nødvendige data, som De tager sig af mig, og du ved, hvad de fortalte mig, det samme er ikke gyldigt. Det fortalte de mig.

Den type casino bare for at beholde de penge du tjener, desværre er der casinoer der åbenlyst stjæler fra dig såvel som det beta casino, i dag loggede jeg ind på min konto igen og det vil ikke lukke mig ind, før jeg accepterer dets opdateringer og ændringer, som de var, og jeg vil gerne læse dem først, før jeg accepterer dem, og det vil ikke lade mig læse dem, jeg er nødt til at acceptere dem først

Good, thank you. At least we can expel the usual mistakes. What remains may provide hints. One step closer perhaps?

So, it appears that the casino is still in search of adequate documentation to verify your address and full name with a 100% match. Although you used both versions in the response, it is unclear if the home you live in is yours or someone else's.

Even though the confirmation is a standard process, something is most likely incorrect. Hard to say on which site.

I know you have probably tried, but I would ask the casino what specifically is not valid.

The whole time, I had the impression you would try hard to provide anything helpful, so I do not quite understand the casino's lack of explanation. When the last document was rejected, how did the support announce this, please? Did you receive an auto-generated email, or a custom one? Is it perhaps visible in the account?

It would be nice to know there is an actual person you can ask how to get rid of this problem.

Has anyone suggested a verification call, by the way? I think it has slowly become a decent solution.

I am not sure for how long you have been trying to pass this trial of patience, but I wanted to remind you that when all fails, you can always submit a complaint. Just think about this possibility, please.

Jeg har sendt dem min dokumentation 20 gange, i pdf, i foto, i screenshot, og de afviser det altid, her er nogle afvisninger

Therefore, if you don't know what's going on and what else you should do to have your documents accepted, you have the option to file a complaint as Radka announced. Our team will try to help you in your situation because I can see that you are going in circles. 

Don't you think that would be the best thing you could do ?