Betify Casino – generel debat

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https://casino.guru/betify-casino-player-s-account-unexpectedly-deleted

The complaint seems to allege that the casino had set a minimum wager of €1 for the promotion, but no such terms and conditions existed anywhere on the site.

Where on earth did the Casino Guru representative find such language?

You probably don't know this closure was marked as sensitive, so I'm assuming you are not fully informed, and due to the same fact, I'm unable to explain.

Let's just say the issue was different.

I know the owner of this complaint.

So I know the contents of the complaint.

It seems that the casino is giving false explanations to the casino guru, and I would like to confirm the facts about it.

I just checked and it was indeed 'added' about the minimum wager.

However, I confirm that this was not stated until just the other day.

We have also confirmed that it was not mentioned during the time the complainant played at this casino.

I've never heard of a statement being added recently that applied to the time before that.

Please do your research again and do it properly.

It would be best if your friend speaks for himself, after all he doesn't need you as a mediator, since it is his complaint and not yours. 

Regarding the complaint itself, of course evidence would be needed to prove that the casino is telling us something false. If all you can say is that something has been added, I don't think that's the best evidence. 😕

I know more about casinos than he does, so we are mediating.

As evidence, I submit the minutes of the promotion description from a little while ago.

I can confirm that there was no minimum bet wording at least during the time I was playing at this casino and during the time the user who submitted the complaint was playing.

I also once took advantage of a promotion at this casino, but there was no minimum bet, of course, and the casino deemed my game play to be fine.

PS

I checked with the casino and it appears that this wording was added 'last week'.

It is clear that the complainant played at the casino before that and submitted a withdrawal request.

So please, tell your friend to submit a complaint once he's ready. There is no other way to be honest. 🤷‍♀️

Apparently someone I know was cheating in some way.

I made a lot of noise without realizing it, sorry.

Oh, that's sad. You also know in what exactly he cheated ? Sometimes is good to keep cool head and after you are 100% sure of the situation, try to help.

But I know you meant it in a good way.

Hej, jeg har forsøgt at hæve et beløb fra Betify i 3 dage, og jeg har allerede sendt mere end 15 gange alle de dokumenter, de beder om, og nu vil de ikke give mig adgang til min konto. Det er begrænset. Jeg talte med support, og de bliver ved med at bede om den samme dokumentation. Jeg ved, hvad jeg ellers skal gøre, og det er ikke rimeligt at miste disse penge.

I have seen your complaint, where our team has already started to investigate the situation, so hopefully soon they will be able to find out what is going on there. The reason casino is asking for the same documentation might be, that you have provided it in the wrong format, actually. Usually the casinos need all the documents in a .pdf format. Have you checked that, perhaps? Please let us know, we'll be waiting for you to reply.

Jeg vil sende det i pdf, og jeg venter på deres svar for at se, hvad der sker, og jeg vil fortælle dig det.

Kan Betify ikke beholde mine penge? De skal eller skal betale mig min pension uanset hvad, ikke?

Hej

Jeg har sendt alt i pdf, og jeg har ikke modtaget nogen besked fra betify

Jeg har sendt dokumentationen i pdf, og de har ikke givet mig noget svar

Hej, jeg har brug for hjælp til Betify-kontoen, jeg har allerede sendt dokumentationen flere gange og i PDF, og de svarer ikke, og de aktiverer ikke min konto.

I'm sorry but we can't help you with that right away. First, we must allow the casino to take care of you. And in my opinion, it has not been a single working day since you sent the .pdf versions.

Some casinos don't handle KYC verification during the weekends. 🤷‍♂️

Thus, be patient, please.

Could you update us later on? We will be here and will get to you eventually.

Hej

I går svarede de, at jeg bad om den samme dokumentation, og jeg sendte igen, og jeg har allerede sendt denne dokumentation omkring 20 gange, og de svarede med det samme, jeg sendte allerede i pdf og uden at være i pdf, har jeg sendt på to måder, og de har også blokerede min konto, det er ikke rimeligt. De gav mig indtil den 11. april til verifikation, vel vidende at fejlen er deres. Jeg har brug for en anmodning hurtigst muligt.

Hi, thanks for the update. I see that nothing has changed and the casino asked you to do the same. But you also asked why is that and what is the problem with the documents being rejected ? 

Anyway, I saw that you filed a complaint so our team will try to help you. It is important to say that we give casinos 14 days to resolve a withdrawal and KYC, so until that time has passed our team will find out everything relevant from you. 

I hope everything will be resolved in the meantime.