Dette casino bør have en vurdering omkring 5,00. Selvom hjemmesiden virker ren og opdateret, synes ledelsen at være for underkvalificeret. Efter at have oprettet min konto og tjekket bonusvilkårene, bekræftede jeg min konto via bekræftelsesfanen, hvilket er ret nemt og tager omkring 10 minutter at få din konto verificeret. Systemet bekræftede mig med succes, og jeg foretog min første indbetaling. Efter et stykke tid lykkedes det mig at fuldføre indsatskravene og anmodede om en udbetaling via skrill. 2 timer senere blev min udbetaling rullet tilbage til min konto. Jeg spurgte supporten, hvorfor min tilbagetrækning blev afvist. Jeg fik at vide, at regningen var forkert. Nå, til sidst fortalte de mig, at de ikke havde en oversætter til græsk. Jeg tilbød at sende dokumentet oversat, så de lettere kan tjekke det og verificere det. Mit tilbud blev afvist, og jeg fik at vide, at de i morgen ville sende mig en e-mail om bekræftelsen. Dagen efter sendte support mig en e-mail, hvor de bad om en regning, da den manglede. Bemærk venligst, at jeg ikke kunne uploade noget dokument via hjemmesiden, da systemet viste, at jeg var fuldt verificeret. Jeg gik tilbage til chatten og spurgte, om jeg kunne sende yderligere dokumenter, og mit tilbud blev stadig afvist. Også den e-mail, der blev sendt til mig, skal ikke tages i betragtning, da det var en fejl. Anyways, efter timer og timer uden at få en e-mail fra deres afdeling besluttede jeg at gå ind i chatten og bede om en opdatering. Jeg fik at vide, at min konto var bekræftet, og at jeg kunne hæve! Nemt ikke? Nå, jeg forsøgte at trække mig tilbage, og der dukkede en pop op-meddelelse op om, at KYC skulle afsluttes og afvise min anmodning. Jeg gik tilbage til chatten, og supporten fortalte mig, at jeg skulle rense min browsers cookies. Efter at have mistet min tålmodighed, spillede jeg bare pengene væk, og jeg anmodede om en lukning af min konto, da jeg ikke ønsker at spille på et kasino, der består af underkvalifikation. Venter stadig på lukningen. Åh og får stadig beskeder via e-mail, der beder om en regning, fordi de siger, at den mangler. Hahaha. Som jeg sagde samlet vurdering 5,00 og underkvalifikation.
This casino should have a rating around 5.00. Even though the website seems clean and updated the Management seems to be too underqualified. After making my account and checking the bonus terms, I verified my account via the verification tab which is pretty easy and takes around 10 minutes to have your account verified. The system verified me successfully and I made my first deposit. After I while, I managed to complete the wagering requirements and requested a withdraw via skrill. 2 hours later my withdrawal was rolled back into my account. I asked the support why was my withdrawal declined. I was told that the bill statement was wrong. Well eventually they told me that they didn't have a translator for Greek. I offered to send the document translated so they can check it and verify it easier. My offer was declined and I was told that tomorrow they would send me an email about the verification. The next day, support sent me an email asking for a bill statement since it was missing. Please note that I couldn't upload any document through the website since the system was showing that I was fully verified. I went back to the chat and asked If I could send additional documents and my offer was still declined. Also the email that was sent to me should not be taken into consideration since it was a mistake. Anyways, after hours and hours without getting an email by their department I decided to enter the chat and ask for an update. I was told that my account was verified and I could withdraw! Easy right? Well I tried to withdraw and a pop up message appeared stating that KYC should be completed rejecting my request. I went back to chat and the support told me to clean the cookie s of my browser. After losing my patience I just gambled the money away and I requested a closure of my account since I don't want to play in a casino that is consisted of underqualification. Still waiting for the closure. Oh and still getting messages by email asking for a bill statement because as they state its missing. Hahaha. As I said overall rating 5.00 and underqualification.
