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BetMartini Casino – generel debat (side 3)

1 år siden af simplyme
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12 3
Jaro
8 måneder siden

I've been waiting for over a week. I don't know what the problem is. I asked several times in the chat and every time I get the same answer. I will be informed about the payment by e-mail. The account is not verified because they did not ask for it to be verified.

Azael
8 måneder siden

Okay thank you for your reply. We give casinos 14 days to resolve the withdrawal, so if the casino doesn't get back to you with an update, be sure to contact us and we'll try to help you out. 

I see that the casino doesn't need you to verify your account yet, so now we'll probably have to wait and see if they give you any information about the withdrawal as they said or not. What payment method are you trying to withdraw ? 

8 måneder siden

I use cryptocurrencies for payments

Azael
8 måneder siden

Good. So as I said we will have to be more patient and if nothing changes in the meantime then you can file a complaint with us. 

Of course I would try to keep informed about the withdrawal and hopefully it will turn out well. 

I will be here when you have an update.

7 måneder siden

I have been waiting for the payment for over three weeks. Account verified. Customer service always replies that I will be informed about the completed payment by e-mail. SCAM.

Azael
7 måneder siden

Have you thought about filing a complaint, perhaps? Let us know, please.

7 måneder siden

They deleted all my game and transaction history. They believe that I have never used their casino's services.

I warn others against playing with these scammers.

Azael
7 måneder siden

I am really sorry for that, but if we do not have any proof of it, we won't be able to help you out. So, please reconsider the complaint, we are here to help whenever possible.

2 måneder siden

Hilsen,

Håndterer du også sportsgevinstsager?

Jeg sendte en udbetalingsanmodning sidste mandag (jeg indsatte 150 euro, modtog en bonus på 150 og vandt næsten 680 euro, men med rigtige penge mistede jeg aldrig mit indskud, så de resulterende gevinster er IKKE fra bonussen), 5 arbejdsdage er gået, ingen bevægelse i afsnittet om afventende hævninger. Chatten virker ikke, og via e-mail kan de kun svare mig, at KYC-afdelingen tager sig af udbetalingen. Da det er min første hævning, bad de ikke engang i det mindste om dokumenterne til kontobekræftelse... Jeg begynder at blive bekymret.

Jeg har skærmbilleder af transaktionslisten, kan jeg gøre andet?

Redigeret af forfatter 2 måneder siden
Automatisk oversættelse:
davidem85
2 måneder siden

Hello.

Unfortunately, we don't have a department handling sports-related cases here.

Just please keep in mind that we usually give casinos 14 full days to proceed with the payment, and it is not always necessary to verify your account.

Keep us informed about this, so we can suggest some websites that usually handle sport-related cases, if needed.

Romi
2 måneder siden

14 kalenderdage eller arbejdsdage? Hvad er disse sportsklagesider?

Tak

Automatisk oversættelse:
davidem85
2 måneder siden

Most of the casinos don't proceed withdrawals during weekends, so 14 full days means working days in this case.

I can post you the links here, so you check them out. These are sites you can file your complaint related to sports betting:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If you happen to have any experience with them in the future, surely let us know about it.

2 måneder siden

they requested verification only of my constant questions about the delayed withdrawal, and now, after I sent all the documents, no one answers me, because of the $40 profit. I sent the ID / A bank statement /selfie.

Miroslaw666
2 måneder siden

Hi, it's a classic casino process that players have to verify themselves. The important thing is how long do you wait and try to go through this procedure? I see that the documents they are asking for are also common.

I would like to point out that we give casinos 14 days to verify a player and send them money. If you know nothing new during this time and the situation has not changed, please let us know and we will try to look into the situation.

I hope this will not be necessary and it will be resolved as soon as possible.

Jaro
1 måned siden

It has been more than 2 weeks, after a long time, my account was verified, the funds were credited to the account.

Redigeret af forfatter 1 måned siden
Miroslaw666
1 måned siden

Thank you for the reply, all's well that's all good as they say, yes? How long did the whole process take and how long did it take you to get the money since you verified?

12 3

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