1 år siden
Hvis jeg ikke tager fejl, sendte jeg et skærmbillede af bonusserne via e-mail
Automatisk oversættelse:
BetMartini Casino – generel debat (side 2)
1 år siden
Well, it's a shame if I'm honest that you can't access this information because you've been blocked. But on the other hand, it's nice if you managed to send a screenshot to Petronella via email. Of course, anything you have on this case I think will be useful, although I don't know if you have any other evidence. Anyway, for now we have to wait and see where the situation goes from here.
1 år siden
Godmorgen til Petronella, for et par dage siden sendte jeg alt, hvad jeg havde mellem e-mails og skærme
Automatisk oversættelse:
1 år siden
That's exactly what needed to be done. Now it's our team's turn to look at everything. We'll see where our they end up.
8 måneder siden
Even i deposited 5,000 inr and trying to withdraw 38,000 inr. It's pending since 48 hours. They didn't even ask any documents and live chat not working .
8 måneder siden
Is this your first withdrawal at this casino, or did you have any before, perhaps? What payment method did you used here? Just try to be little more patient, and maybe send an email to their support, if you see, that nothing is happening. Are you able to log in to your account?
8 måneder siden
Yes first deposit and withdraw. But I played in a similar casino( same owner company but they paid me but closed my account there 😂)
Here it's an even worst site they're not even replying
8 måneder siden
It's frustrating and not very pleasant when the casino doesn't answer you. However, if you have received some money from sister casinos, I hope that will be the case here as well.
What payment method did you use ?
8 måneder siden
I deposited via upi( Indian) and as upi withdraw is not there. I'm using bitcoin(crypto) to withdraw. It's been 3 days and they're replying once per 24 hours that they'll let me know once it's successful. But see I saw many bad reviews for this site . Only when casinoguru or askgamblers ask them for update they fasten up the process.
8 måneder siden
We usually give casinos 14 full days to proceed the payment, before we intervene, as Nick has explained to you in your complaint as well. So unfortunately there is nothing much we can do right now to help you out. Have you tried to ask the customer support what is this delay about, perhaps? Please let us know whenever there is any update, we'll wait for your reply.
8 måneder siden
Hey please,they are not even replying via mail since 4 days . Please directly ask the casino please .
8 måneder siden
I definitely understand that it's not nice if the casino doesn't respond, but as mentioned before, we have a time frame that we give the casinos to do everything they need to do in order to make a withdrawal. So when it passes then our team will intervene, but until then you will have to be patient too.
I also saw that the casino told you that they will give you an update on your withdrawal, so obviously you will have to keep a cool head and hopefully it will be as soon as possible.
If you have an update, let me know. 👍☘️
1
7 måneder siden
SCAM. They don't pay out funds
1
7 måneder siden
Hello, could you say more about your situation ? How long have you been waiting and why the casino doesn't want to pay your money ? Do they have a reason ? Do you already have a verified account with the casino ?
Tell me a little more please.
1
7 måneder siden
Jeg havde det samme problem med en gevinst på 4500 euro efter mange e-mails og efter et stykke tid betalte de mig kun 500, og det viste sig, at det var en bonus, og jeg kunne ikke hæve et beløb højere end 500 euro
Jeg bad om vilkår og betingelser for bonussen, og de sendte den aldrig til mig, men der var ingen vilkår og betingelser på deres websted
Efter min mening bør vi alle tage os sammen og sprede en god opsigelse og sørge for, at de blokerer deres side
Aldrig igen med platforme som denne
Bliv væk
Automatisk oversættelse:
7 måneder siden
Hello, and thank you for this warning!
It seems like there is another point players should be aware of. Have you seen its safety index before you decided to play there?
Well, check it out here 👈, if you're interested.
Regarding the bonus, is it possible to see your bonus history or an active bonus somewhere in the casino account? In my opinion, it would be pretty handy, especially in this casino.
7 måneder siden
Lad os glemme, at det er bedre
Råd til alle spillere som mig
Lad disse websteder være i fred, spild ikke dine penge
Så længe vi hælder alt i orden
I det øjeblik du vinder, begynder problemerne, men jeg svarer ikke på e-mails, men chatoperatørerne svarer alle på samme måde, jeg har ikke fundet tusinde undskyldninger for ikke at betale, hvis du begynder at blive sur, lukker de din konto.
Absurd, lad os ikke spilde penge
Automatisk oversættelse:
7 måneder siden
I'm definitely sorry to hear about the casino experience you had.
But does this apply to your complaint that you had six months ago ? If so, I saw that you won from a bonus that was free, and I don't think 500 is a small amount at all. You didn't have any Terms and Conditions to tell you in advance how the bonus works ?
7 måneder siden
Nej, derfor blev jeg sur
Også fordi jeg på denne side betalte mere end 5000 euro på mindre end 10 dage
Da denne bonus ankom, skulle jeg, hvis jeg ikke tager fejl, x 40, hvilket jeg gjorde, og automatisk blev alle de penge, jeg havde, taget væk, hvilket efterlod 300 euro, jeg fortsatte med at spille, indtil jeg nåede et tal på 4500 euro
Jeg spillede også på andre kasinoer, og da jeg lavede udbetalinger stod der, at jeg ikke kunne hæve mere end 500 euro
Uanset hvad, det vigtige er nu, at andre spillere ikke falder for det, som jeg gjorde, og spilder penge som dette på upålidelige kasinoer.
Automatisk oversættelse:
7 måneder siden
Hm, I think a casino should always have such things mentioned somewhere. Max cashout on bonuses for sure and also whether the cap is done right after wagering the bonus or upon withdrawal. If it's not in the case of a single bonus that is sent to you via email, it should at least be in the Terms and Conditions.
However, if you can't find such things anywhere, in that case I would always contact support or live chat to find out this information.
If they couldn't tell me, then I wouldn't play in a casino with a bonus. 🙁
