
Thank you for explaining and for your concern.
I understand why they restricted further gambling. My concern is the unpaid balance and the lack of replies from their payment and security teams.
I appreciate that there is currently no evidence my documents have been misused. I sent the sensitive information privately to Veronika rather than posting it here.
My complaint has now been passed to Igor, and I will await his update. Thank you for your support.

Tbh I'm not at all bothered if they blacklist me, theyre operating in bad faith and probably fraudulent too. If you wait too long you run out of time to take any action against them whatsoever, which is what I think theyre doing by locking people into the verification loops.
I've since learnt that HILAQUA, the name they use on your bank statements is a mismatched shell merchant so they can bypass legitimate gambling laws withing the UK, specifically used for transaction laundering, so I'd rather cut my losses of the withdrawal amount (which is highly likely to never materialise in my bank) and let my bank investigate it, I have a very strong case of recouping all deposits I've made, Ive got just under 200 pieces of papertrail evidence.
My advice to anyone is to steer clear from Betmica and any if their sister sites and dont wait too long to start a complaint, dont let them run your clock down in hope of payment.
Also if you wish to start a case with your bank to chargeback your deposit due to their failure to provide goods and services you must do this within 120 days!
I wish you all the very best if luck!!


Tak for din forklaring og for din bekymring.
Jeg forstår, hvorfor de begrænsede yderligere spil. Min bekymring er den ubetalte saldo og manglen på svar fra deres betalings- og sikkerhedsteams.
Jeg forstår, at der i øjeblikket ikke er beviser for, at mine dokumenter er blevet misbrugt. Jeg sendte de følsomme oplysninger privat til Veronika i stedet for at offentliggøre dem her.
Min klage er nu blevet videresendt til Igor, og jeg vil afvente hans opdatering. Tak for din støtte.
Thank you for explaining and for your concern.
I understand why they restricted further gambling. My concern is the unpaid balance and the lack of replies from their payment and security teams.
I appreciate that there is currently no evidence my documents have been misused. I sent the sensitive information privately to Veronika rather than posting it here.
My complaint has now been passed to Igor, and I will await his update. Thank you for your support.

For at være ærlig, er jeg slet ikke generet af, at de sætter mig på en sortliste, de opererer i ond tro og er sandsynligvis også bedrageriske. Hvis du venter for længe, løber du tør for tid til at tage nogen handling mod dem overhovedet, hvilket er det, jeg tror, de gør ved at låse folk fast i verifikationsløkkerne.
Jeg har siden lært, at HILAQUA, navnet de bruger på dine bankudtog, er en uoverensstemmende skalaforhandler, så de kan omgå legitime spillelove i Storbritannien, der specifikt bruges til hvidvaskning af transaktioner, så jeg vil hellere reducere mine tab af hævningsbeløbet (som højst sandsynligt aldrig vil materialisere sig i min bank) og lade min bank undersøge det. Jeg har en meget stærk sag om at få alle indbetalinger, jeg har foretaget, tilbagebetalt. Jeg har lige under 200 stykker dokumentation.
Mit råd til alle er at holde sig fra Betmica og deres søstersider, og ikke vente for længe med at indgive en klage. Lad dem ikke sætte tiden ned i håb om betaling.
Hvis du ønsker at anlægge sag mod din bank for at tilbageføre dit indskud på grund af deres manglende levering af varer og tjenester, skal du gøre dette inden for 120 dage!
Jeg ønsker jer alt det bedste, hvis I har held og lykke!!
Tbh I'm not at all bothered if they blacklist me, theyre operating in bad faith and probably fraudulent too. If you wait too long you run out of time to take any action against them whatsoever, which is what I think theyre doing by locking people into the verification loops.
I've since learnt that HILAQUA, the name they use on your bank statements is a mismatched shell merchant so they can bypass legitimate gambling laws withing the UK, specifically used for transaction laundering, so I'd rather cut my losses of the withdrawal amount (which is highly likely to never materialise in my bank) and let my bank investigate it, I have a very strong case of recouping all deposits I've made, Ive got just under 200 pieces of papertrail evidence.
My advice to anyone is to steer clear from Betmica and any if their sister sites and dont wait too long to start a complaint, dont let them run your clock down in hope of payment.
Also if you wish to start a case with your bank to chargeback your deposit due to their failure to provide goods and services you must do this within 120 days!
I wish you all the very best if luck!!
I understand that your priority now is having your bank assess the deposits, rather than continuing to wait for the withdrawal. My earlier warning was meant to explain the possible consequences so you could make an informed decision.
Regarding HILAQUA, a different name on a bank statement alone doesn’t establish transaction laundering. Has your bank confirmed a problem with the merchant, or is this based on information you found elsewhere?
For anyone reading, please confirm chargeback eligibility and the applicable deadline directly with your card provider. The commonly mentioned 120 days shouldn’t be treated as a universal rule, and recovering all deposits isn’t guaranteed.
Since your bank is now handling the dispute, please keep us posted on its response. Has the casino provided any decision yet against the October 6 review date it gave you?
what is SOF/POW
The casino have approved my proof of payment but now want MORE documents to verify my account, which
I expected them to do, which means my withdrawal is also rejected.
I'm happy to let my bank deal with it now, I'm done jumping through hoops, although £500 winnings would be wonderful to have in my bank, its not worth the stress when its clear they're never going to pay up!
I'll update as and when there's any progress with my bank, I'm not dealing directly with Betmica anymore, its pointless.
Thankfully no more than £200.
I think SOF/POW is a bit of an extreme measure just to withdraw £500. Im not giving them anymore personal information. I've started a case through my bank, I'm happy to cut my losses tbh, Ive got TONS of evidence against them. Ill update here on how my claim goes.

Hvad er SOF/POW
Casinoet har godkendt mit betalingsbevis, men ønsker nu FLERE dokumenter for at bekræfte min konto.
Jeg forventede, at de ville gøre det, hvilket betyder, at min udbetaling også er blevet afvist.
Jeg er glad for at lade min bank klare det nu. Jeg er færdig med at hoppe gennem bøjler. Selvom gevinster på £500 ville være vidunderlige at have i banken, er det ikke stresset værd, når det er tydeligt, at de aldrig kommer til at betale sig!
Jeg opdaterer, når der er fremskridt med min bank. Jeg har ikke længere direkte kontakt med Betmica, det er meningsløst.
what is SOF/POW
The casino have approved my proof of payment but now want MORE documents to verify my account, which
I expected them to do, which means my withdrawal is also rejected.
I'm happy to let my bank deal with it now, I'm done jumping through hoops, although £500 winnings would be wonderful to have in my bank, its not worth the stress when its clear they're never going to pay up!
I'll update as and when there's any progress with my bank, I'm not dealing directly with Betmica anymore, its pointless.
I understand why another document request feels exhausting after everything you’ve already submitted.
SOF means "source of funds"- where the money used for your deposits came from.
POW usually means "proof of wealth,"- covering how your wider finances were built up. These checks are different from confirming that you own the payment method. However, the request alone doesn’t establish whether the casino’s handling of your particular case is reasonable.
Since you’ve decided to pursue the matter through your bank, I respect that choice. Keep the latest document request and withdrawal rejection with your other evidence, and let the bank assess your claim. Remember that a dispute over your deposits is separate from recovering the £500 winnings.
Please keep us updated when your bank responds. I hope you get a clear answer soon.
Looking through their own terms of KYC I think requesting SOF/POW is a tad excessive considering I only deposited about £180 especially when every other document ive sent has been verified.
👇🏼

Im aware that bank chargeback only recovers deposits made, im happy to cut my losses and have Betmica pay a small price.
I'd wholeheartedly suggest others do the same and chargeback your deposits through your bank if they've rejected every attempt to comply with their draconian measures, for one you have a very good chance at getting your deposits back, and two it will put negative marks against these charlatans. Its disgusting what they are doing to people who used their site in good faith.

Current standings
4x £500 in the bank
1x £500 pending review
I withdraw via bank transfer to my euro account on Revolut
I paid in via card payment from RBS
is anyone else that’s having issues using other methods?

i have over £16,000 balance with this casino they initially paid me out £500 then asked for the documents spoke about in this thread im stuck at the point of sending my proof of deposits as ive used 3 accounts so would have to send 3 bank statements but the deposits total no more than £200 im very unsure wether sending so many of my details to these company would be a dumb idea


I would strongly recommend that people struggling to get their withdrawals approved go to your bank and chargeback all of your deposits, I know it is tempting to carry on trying to get your account fully verified but Betmica keep moving the goal posts at every opportunity and requesting your sensitive identification documents, they cant be trusted to approve your withdrawals so please stop trusting them with your identity.
I started a chargeback case through my bank on friday night and have had every deposit returned to my bank tonight and case closed, I didn't need to send any evidence either, although if you go down that route screenshot everything on your Betmica account plus any chats, emails etc just in case your bank needs to see it.
Also, for every deposit returned to your bank Betmica will be fined between £15 and £30 for each one of them which puts them way out of pocket depending on how many deposits you made. I made 18 deposits and had 18 returned to my bank so they have lost my deposits plus a fine between £270 and £540 on top.
HIT THEM WHERE IT HURTS, they need to be taught a valuable lesson for the untrustworthy and downright conniving way they are treating their customers.
I wish you all luck!
Thank you for sharing what happened in your case. I understand why the repeated document requests have been frustrating.
For others reading this thread, this is one player’s experience, not a general recommendation to charge back all deposits. In another thread, UK players have reported that their banks later reviewed their account activity and closed their accounts. We don’t know the reasons behind those individual decisions, but it’s worth being aware that outcomes can differ. We also can’t verify the fees you mentioned and Im glad to know that bank can asisst wiht this.
You’re welcome to share updates about your case, but please avoid encouraging others to use chargebacks as a way to punish the casino. It's actually unsafe and complicated for many.
I bet it would make much more sense to play only in UKGC-regulated casinos without the necessity to charge back when KYC is not efficient enough.
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En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
En platform for alle vores bestræbelser på at føre visionen om en mere sikker og transparent online gambling-branche ud i livet.
Et ambitiøst projekt, der har til formål at hylde de bedste og mest ansvarlige virksomheder inden for iGaming og give dem den anerkendelse, de fortjener.
Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.
Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.