Betmica3.com..Is it real. (side 12)

thanks for the suggestion of investigating my case further with the casino, I just don’t want the official ADR process to be affected by a 3rd party (ie casino guru) challenging it separately, because I read somewhere that the ADR process could be compromised if a 3rd party gets involved, are you aware of this?

If I wanted to move ahead with submitting all my details to your complaints team, where do I sent this please?

Im having the same issue at the moment with the same site they have got £500 off mine and since the 21st September and keep adding to the verification process

Hi is people having problems with betmica just now

Hi just wanted to know if yoh ever got your payout in the end im going through the same thing kind regards

Has people had bank statements accepted as proof of adress thanks

Of course, we would hate to sabotage your chances for resolution by any means. If you ever decide to lodge a complaint through the Casino Guru Resolution Center, please use this link > https://casino.guru/complaints/create

For any other questions or thoughts, we can stay in touch here on the forum regardless of where your complaint is.

Hello, hopefully you'll also find more hints about complaint possibilities in this thread. I understand you may prefer tips and experience for other users first, but feel free to reach out for support, please.

I'd say it depends on the specifics provided on the statement and perhaps on the issuing bank. But I'll let others talk to you, of course.

Thank you, much appreciated. If you could help me identify the correct ADR provider for Betmica that would be really helpful as they are not forthcoming with this information. I had a response back from EGIS-ADR today stating they are not the appointed provider so that’s one ticked off the list, please see below response:

Hello Ben,

Thank you for contacting EGIS-ADR.

EGIS-ADR is an approved Alternative Dispute Resolution (ADR) body for Anjouan-licensed operators. However, we do not have an agreement in place with Win Top Ltd (Betmica) and are therefore unable to accept or investigate disputes relating to this operator.

We recommend that you contact Betmica directly to request information on the appropriate Alternative Dispute Resolution (ADR) body process available for your complaint, and to direct any query regarding their licensing to the relevant licensing authority.

Kind regards,

Disputes

EGIS-ADR

some additional info/actions for your reference:

Anjouan Gaming’s published list approves EGIS ADR, Axion ADR, iGaming ADR and CADRE B.V. It says operators must engage one or more approved providers, but that list does not identify which provider covers Betmica or this licence.

I’ve also submitted a regulatory enquiry to the Anjouan Gaming Board, in the Autonomous Island of Anjouan, Union of the Comoros.

 I’ve asked them to Identify Win Top Ltd, Betmica and licence ALSI-202509029-FI1, and to confirm the appointed ADR provider, or investigate whether one has been appointed. Its compliance policy expressly accepts reports about failures in complaints handling and dispute resolution. 

Thank you, Rustyroo1979, for sharing this information and the response from EGIS-ADR.

My complaint about unpaid winnings and account closure remains unresolved. Despite repeated emails to Betmica’s support, payment and security teams, I have received no substantive response.

I am now trying to establish whether Axion ADR, iGaming ADR or CADRE covers Win Top Ltd / Betmica. I will update this thread with any confirmation I receive.

Has anyone received written confirmation identifying Betmica’s appointed ADR provider, or successfully referred a Betmica complaint to one of these organisations? I would appreciate any verified information so I can follow the correct process.

Thank you,

Tracey

You are welcome, though; I or my colleagues have no database, which would allow us to pair the operator with the associated ADR provider. I mean, if I had this information, I would have told you the name straight away.

Thank you for providing this information to the community. It may not be obvious, but the AOFA guidance sounds good on paper, but in practice, we have seen numerous flaws, beginning with the fact that the casino is required to name the ADR to the player. In my opinion, this information should be included in the seal or list that is available on the same page as the list of active AOFA-related ADRs. None of that of course, helps now, and I can see the casino's review already shows a lower rating that is reserved for fresh casinos.

Hi

can anyone help me please? I’ve requested 4x with betmica3 support via email to have my account closed and all they keep trying to do is everything other than what I’m requesting…..time out,take a break etc when I’ve made it perfectly clear I want to close my account completely.

any suggestions appreciated ☺️

Well it's nice to read I'm not alone in my experience with Betmica. I'm about a month in to the infuriating cycle of new Verification requests for items already accepted. Has anyone actually eventually had their withdrawal processed?

Hi. After four requests, I understand why this is becoming frustrating. A time-out or a temporary break is not the same as permanent account closure, and it should not replace your clear request once you have declined those alternatives.

One important question is whether you asked to close the account for general reasons or because gambling is causing you harm. However, if it is the reason, state it explicitly and request immediate permanent self-exclusion, as this should be treated more urgently than an ordinary closure request.

If this is a regular account closure, clearly confirm in writing that you decline the offered time-out and want the account permanently closed, with written confirmation once it has been completed. Keep copies and dates of all four previous requests.

Since you have already contacted the casino repeatedly and it continues offering alternatives instead of carrying out your request, I think it is reasonable to submit a complaint now. Please include the closure requests and the casino’s responses.

When did you send the first request, and can you still log in and deposit? If gambling is currently difficult to control, please avoid further deposits and consider using a gambling-blocking tool while this is being addressed.

I have been waiting around 25 days to get paid out from Betmica3 my first £500 withdrawal was paid out but was not paid out correctly as it was £481. I then tried to withdraw my second £500 and they asked me for a selfie with my identification, Proof of address & an identity document, These all took around nine days for them to accept because they kept declining I then was asked for payment documents which I sent, which took around nine days for them to accept Now they have asked me for proof of wealth.

How do I go about reporting these as I feel I am being scammed?

Sorry to hear that Tmelucci, sounds like we are in the same boat, I’ll keep pushing my end and if you get any joy please let me know.

good luck!

Thank you, I really appreciate that. Yes, it definitely sounds like we’re dealing with very similar issues. I’ll keep you updated with anything I find out, especially regarding the ADR/licensing side, and please let me know if you make any progress too. Hopefully between us we can get some proper answers.

Hi im having the same problem i withdrew succesfully twice but i won £400 on saturday and they rejected my withdrawel yesterday and are asking me to verify my self i sent what they asked yesterday and its still "in review" will i get paid out?

I imagine after 72 hours you will have to chase via support and within 30 minutes of this the documents will be rejected, withdrawal cancelled and you will be sent the same email saying you require verification.