Det er ikke ment som en anklage, bare den dårlige oplevelse, jeg havde, og nogle af mine venner gennemgik en lignende oplevelse. Jeg kan bestemt dele mindst 3 telefonnumre, der har ringet til mig i løbet af de sidste 2 dage. Jeg kontaktede support for at slette min konto og klagede over, hvad der skete, de blev bare ved med at gå i stå og endte med at sige, at de bare ville blokere mit telefonnummer fra listen, og forhåbentlig ville jeg ikke ønske at slette min konto, da de ikke ville ring til mig eller slut længere.
Hvis det tydeligt står i bonusvilkårene, at omsætningskravet er 40x, hvordan kan de så ændre det til 80x? Jeg vil gerne vide det
Det vil jeg også gerne vide, men jeg vil forklare. Bonuskravene er altid enten 35x eller 40x. Der står på bonuskravene, at Live-spil tæller 0%, og andre spil som Plinko, miner osv. tæller 10%, hvilket er forståeligt. Problemet er, at når du spiller slots, tæller det kun 50%, hvilket betyder, at 40x faktisk er en 80x, fordi hver af dine indsatser kun tæller 50%, 40/0,5=80.
Jeg ville med glæde bevise dette yderligere, men jeg vil ikke indbetale mere, for jeg er sikker på, at jeg ikke vil se mine penge igen. De anmodede om en KYC for 3. gang, og det giver ingen mening. Jeg forstår at skulle gøre KYC, men gør KYC næsten hver måned eller hver tilbagetrækning? Dette er det eneste casino, der har bedt mig om at gennemføre Kyc mere end én gang, og de hævder bare, at de ikke har nogen information om nogen KYC, jeg har lavet. Jeg bad dem om at slette alle mine dates, de hævdede, at de ikke kan, fordi GDPR-reglerne siger, at de skal opbevare spillerdata i minimum 5 år, min sidste tilbagetrækning var for 1 år siden, da jeg stoppede med at spille, der er 0 chance for, at de donerer Jeg har ikke gemt min KYC, de gør det bare svært at trække sig tilbage, og de gør dette mod alle, der forsøger at trække sig.
De tillader kun udbetalinger efter KYC, da jeg har trukket tilbage før, ville man antage, at jeg selvfølgelig lavede KYC mindst 1 gang, men de hævder nej. På grund af alt ovenstående vil jeg ikke bruge det igen.
It is not meant to be an accusation, just the bad experience i had and some friends of mine went through a similar experience. I can certainly share at least 3 phone numbers that called me, during the last 2 days. I reached out to support to delete my account, and complained about what happened, they just kept stalling and ended up saying they would just block my phone number from the list and hopefully I wouldn't want to delete my account since they wouldn't call me or end anymore.
If it is clearly stated in the bonus terms that the wagering requirement is 40x, how can they change it to 80x? I would like to know
I would like to know that as well, but I will explain. The bonuses requirements are always either 35x or 40x. It says on the bonus requirements that Live games count 0%, and other games like Plinko, mines etc count 10%, which is understandable. The problem is that when you play slots it only counts 50%, meaning the 40x is actually an 80x, because each of your bets only counts 50%, 40/0.5=80.
I would glady prove this further, but I will not be depositing anymore, because I am sure I won't see my money again. They Requested a KYC for the 3rd time, and doesn't make any sense. I understand having to do KYC, but doing KYC almost every month or every withdrawal? This is the only casino that has asked me to complete Kyc more than once, and they just claim they have no information about any KYC that I have done. I asked them to delete all my date, they claimed they can't, because GDPR regulations state they must keep players data for a minimum of 5 years, my last withdrawal was 1 year ago when I stopped playing, there is 0 chance they don't have my KYC saved, they are just making it hard to withdraw, and they do this to everyone that tries to withdraw.
They only allow withdrawals after KYC, since i have withdrawn before, one would assume that obviously i made KYC a minimum of 1 time, but they claim no. Because of all the above, i won't be using again.
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