BetOnRed Casino – generel debat (side 8)

As already stated from both me and CG, you have been playing with a card in another persons name - that is always prohibited and therefore your winnings will be confiscated. The casino in this case is not a thief, and if you can't understand this maybe you are not eligible to play casinos online. Be glad that you will receive your deposit of 200 euro, they probably have the right to confiscate that money too according to their T&C

Ja, selvfølgelig, og oven i købet skal jeg takke dig, fordi du tog mine penge. Det her er sindsygt. Jeg vil melde mig, jeg mister ikke noget.

I would like to say that you would most likely only repost your own mistake if you catch my meaning.

Though I'm sorry for your situation, try to take it objectively. 🤷‍♀️

Så jeg kan ikke sige noget dårligt om dette casino. I går indsendte jeg en anmodning om at hæve 40.000 CZK, om aftenen modtog jeg en tilbagetrækningsgodkendelse på e-mail og i morges har jeg pengene på min konto. Udbetalingen blev foretaget ved bankoverførsel til en foliokonto i en tjekkisk bank

Hej, gode nyheder. Du har også vundet et ganske pænt beløb, og jeg ønsker dig hjertelig tillykke 🎉☘️

På hvilket spil lykkedes det, eller var der flere?

Med hensyn til udbetalingen var det ret hurtigt for bankoverførslen, hvilket også er en stor fordel.

Har du allerede lavet KYC her? Hvor lang tid tog det i givet fald?

Endnu en gang tillykke, og jeg er overbevist om, at du fortsat vil klare dig godt. 🙂

Du accepterer åbenbart ikke spillere fra Tyskland, hvilket betyder, at jeg kan tilmelde mig og tabe flere tusinde euro uden en chance for at vinde.

Hi, I see on our website that the casino does not accept players from Germany. Did you manage to register there with all your details or what did you need to register ? Surely the casino shouldn't take you to play if it knows that there will be problems with the withdrawal. 

Let me know how it goes and we'll see if we can help.

Hej ,

Det så jeg også for sent,

Og jeg indsatte 5000 euro hos dem, det tror jeg var en indkomst uden risiko, de ville bestemt ikke have udbetalt, selvom du ikke kan vinde noget med dem alligevel.

Jeg behøvede ikke at gøre noget, jeg tilmeldte mig bare som normalt og indbetalte endda via netbank.

E-mail og telefonnummer bekræftet.

Jeg har åbnet en klage, måske Thomas kan hjælpe mig, men sikkerhedsindekset bør i hvert fald ikke være for højt for sådanne casinoer.

Well, I would say that if you didn't notice that players from your country can't play here, the safety index can't be lower. I know that such things should be prevented, but even when registering, if you didn't enter any details that might indicate you were from a restricted country, the casino couldn't have known about it. Of course, most of the time they find out when you make your first withdrawal because that's when most casinos ask for KYC. 

However, the best thing would be to flag the system right at the beginning and always put some countries in the registration and if you don't see yours there, you would know that you can't play there. 

Anyway, since you have opened a complaint, I wonder how it will turn out and if it will be solved. 

If you have any update let me know.

Venligst, jeg har selvfølgelig oplyst alt, og at jeg tilmelder mig fra Tyskland.

E-mailadresse er DE, telefon er 0049, og jeg har indtastet alle mine data korrekt.

Jaro, hvorfor er disse klubber altid beskyttet? Det skal være vigtigt for dig, at spillerne er beskyttet, de tjener trods alt også penge på spillerne.

Uden spillere er der ingen indtægt.

Jeg ved godt, at det er et hasardspil, jeg ved, at du ikke kan få mere ud, end du lægger ind, nu har jeg et spilleproblem, og jeg skal kunne stole på, hvad der står på din hjemmeside.

Hvis dette casino fortæller dig, at vi ikke accepterer spillere fra Tyskland og derefter accepterer dem alligevel, kan indekset ikke være, som det er.

Eller kasinoet bliver nødt til at holde fast i fremtiden.

Med venlig hilsen

Blerim

We certainly don't protect casinos that break their own rules, but it is important to remember that nowadays anyone can set up an email of any kind, so I wouldn't take that as a relevant thing. Of course, if the phone number or other things like address and the like were all clearly visible that they were in Germany, then I would say that it was the casino's fault and you could basically just lose. 

In that case, it's up to us to assess the situation and see how it all turns out. 

Selvfølgelig er det op til dig, jeg vil ikke nå dertil før nogen andre.

Men det er klart, at jeg kommer fra Tyskland, jeg udfyldte alt korrekt, og jeg fik endda en herre, der ringede til mig for at tilbyde mig en bonus over telefonen.

Herren talte til mig på tysk, jeg kan videresende nummeret til dig.

Ikke desto mindre er jeg af den opfattelse, at du kan eliminere 70 procent af casinoudbyderne og kun koncentrere dig om de gode.

Dette gør en platform som din endnu mere interessant, og du skal håndtere langt færre klager.

Med venlig hilsen

If you filled everything out honestly and the casino knew you were from Germany and even called you to offer you something, that doesn't seem right to me. I'll see what all our team can find out and hopefully it will have fair result. 

As for your suggestion or whatever I would call it, we have so many casinos here because we try to inform the players about the bad ones and so when you go somewhere, maybe it is unreliable and you better avoid it. If we only had the good ones then a lot of players would get caught up in the bad situations. So that's why we have the worse ones too. 

Jeg sætter stor pris på dit arbejde,

Men du skal virkelig gøre noget for at 10 eller 15 casinoer skal kvalificere sig til et spektrum.

Måske med

Udbetalinger minutter hurtigt

Tjek før du taber flere tusinde,

Og når det først er tjekket, skal det også gælde for udbetalinger, og du skal ikke vente dage, indtil spilleren annullerer sin udbetaling og mister alt igen.

Jeg taler af erfaring, og jeg ved, at online casinoer, eller rettere de fleste af dem, håber på en afhængighed af spillet; alle dårlige kasinoer lever af dette.

I mit tilfælde,

Jeg lavede alle indbetalinger online fra en tysk Sparkasse.

Jeg ved ikke hvad der går galt med dem, jeg er vant til at tabe selvom det er meget smertefuldt, men det burde være nogenlunde fair.

Some casinos have longer waiting times for withdrawals, it is true, but whether a casino is rated perfect or low by us, each can have its own problems, technical or otherwise. Sometimes it's not the fault of the casino but of the 3rd party provider, so don't always blame everything on the casino. 

Also, players from different countries may have different challenges than you, pick different methods than you, so many factors interfere with the process. 

Anyway, I hope your case will be solved and then you can choose where to play if this is not suitable for you. 

Hello,

I believe I have a good understanding of what you are attempting to say. To be honest, there is not much to compute until we can positively demonstrate that any casino takes advantage of players who are susceptible.

Permit me to ask you a few questions: I believe that there has never been verification for your account. That could be a problem because, in this day and age, your mobile number is not even proof of your citizenship. In addition, a lot of players from regulated nations mistakenly believe that these casinos do not accept German players as a substitute for highly regulated GGL-licensed casinos, but in reality, they do.

In any case, it seems that you also lodged a complaint about your losses, requesting a refund, on the grounds that the casino does not possess a GGL license. If I am mistaken, kindly correct me. Addiction must be difficult, I suppose, but if a player can not wait a few days for the withdrawal, that is probably a better indication to quit playing altogether than to point the finger at the casino for their tardiness, if you see what I mean. I know it sounds a bit harsh, though.

As an example, we provide casinos with a full 14 days to process the payout. I agree it is quite a long period, but this is how we currently operate. Do you think we intentionally do that to take advantage of weaker players? I only used this as a demonstration, of course.

Either way, the complaint will tell us more. I hope you will be satisfied.

Kære Radka, det var bare et forslag fra mig. De siger, at det er vanedannende, og så kan man ikke lade være med at spille.

Alle disse platforme lever af andres sygdom, ellers ville det aldrig være det værd.

Jeg er stadig glad for, at du eksisterer og vil fortsætte med at være opmærksom på dine anbefalinger, og igen, du gør et godt stykke arbejde.

Nogle gange har du med kriminelle at gøre, og det er svært at finde det sorte får.

Kære Radka,

Der er ingen mulighed for at verificere dig selv der, og jeg har indtastet alle mine data specifikt, og alle mine data kommer fra Tyskland.

Jeg ved ikke meget om det og ved ikke, om min klage vil få medhold. Faktum er, at mange spil er baseret på den information, de giver, og hvis det ikke er muligt for spillere fra Tyskland at spille, så er det sådan det skal være.

Med venlig hilsen

Thank you for your understanding. I just want to add a bit of context to such a responsible conversation. I'm personally glad you seem so open-minded despite your struggle with gambling. I definitely don't want to cross any lines.

Please, believe me when I say that our dedicated Complaint Team tries to use each complaint as an opportunity to delve into casino practices, to learn if all seems well and fair or not so straightforward. Frankly, as I'm sure you know pretty well when it comes to the KYC casino, the staff has quite a free hand in handling additional verification without further explanation because they can always say "for security purposes" or something similar. I wish detecting whether KYC is handled efficiently and without avoidable delays was easier, especially when gambling harm gets involved.

Dear Blerko,

I see your point much clearer now. Thank you. From our perspective, when it comes to restricted countries, once the player is able to register, deposit, and play, he should also be able to withdraw fairly. Since I see that the withdrawal seems not to be the issue, allow me to ask you a question:

Do you seek a refund of your deposits, because you realized this casino is not licensed under the GGL, please?

My goal is to be 100%. Thank you for your patience with my questions.