Betovo Casino – generel debat

Hvis du vil diskutere noget i relation til Betovo Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Nice that you like it.

What about the casino games, though? Do you have any interest in those?

This site is trying not to give me my money. I sent them about 20 documents. I loaded their site with a VIRTUAL CARD belonging to the SKRILL application. I have loaded many sites in this way before. They want a document from me that the virtual card belongs to me, but I cannot contact SKRILL customer service. I sent them a PDF file and many screenshots showing that the card belongs to me and that I made the payments to them. But they are trying persistently not to pay me my money.

Hi, I'm quite sorry to hear that you have such a problem but to be honest with prepaid cards I've seen a few of them on players and they were the same as yours. What does the casino tell you about the documents you send them where they can see that you paid them by this method? What do they specifically ask for and how long does the whole process take?

Is there a specific reason why you can't contact Skrill support? 

However, I noticed that you managed to file a complaint, so I hope that this case will be resolved without further unnecessary problems.

If you progress further feel free to share it with me.

Godmorgen, jeg åbnede en betovo-konto. Jeg har nogle afventende udbetalinger på i alt ca. €1.700, og til dato har jeg ikke modtaget nogen af ​​dem. Den første, den 13. april, modtog jeg en e-mail om, at den var blevet behandlet den 18. april, men pengene er ikke kommet ind på min konto. Jeg har talt med deres chat flere gange og fik at vide, at det tager 72 timer fra tilbagetrækningsanmodningen til min konto. Men indtil videre har det været fint. Jeg håber, at alt lykkes, for siden er meget god

Good day to you!

I would also send a few emails; these days, one never knows whether chat is just a chatbot, if you catch my drift.

support@betovo55667.com

Delayed payments should be properly explained—or, better said, resolved—and, as far as I can conclude, the casino is not bad when it comes to payouts. What payment option did you use, please?

Godmorgen jeg brugte mbway

de annullerede udbetalingerne, fordi maksimum er 700€ pr. dag.....

Jeg har en afventende fra den 13/04, som jeg allerede har modtaget den vellykkede forsendelses-e-mail med, men der er ikke kommet noget ind på min konto endnu. De siger, at man skal vente op til 5 arbejdsdage..... lad os se

Jeg kan godt lide siden, men tilbagetrækningerne er langsomme, jeg håber, de forbedrer denne situation

Thank you for getting back to me!

Hmm, I see now. So, it is also about the limits. Well, at least it seems the casino is just slow but still safe to play. You're right, it is something the casino should work on.

Please let me know how it goes. I want to be certain you get the money. 🙏

I've been dealing with serious issues regarding delayed withdrawals and poor support at Betovo, owned by SoftGenius N.V. Live chat claims withdrawals over the daily limit are canceled—after a 72+ hour wait. This is a blatant violation of their own terms. I’ll be sharing more details and evidence soon. Stay tuned.

Hello,

I imagine one would always expect all payments to be within the terms associated time frames; however, it is not always possible. It is unpleasant of course, but unless you have been waiting for more than 14 full days, I fear you will be disappointed in the complaint.

May I know for how long you have been struggling, please? I also suggest you read the previous posts; the casino has been in delay for some time. Thus, I expect you will be paid eventually.

Just be patient, please.

Hej, jeg har også problemer med at hæve penge. Jeg har gjort alt for at bekræfte min konto, men mine hævninger bliver stadig afvist. Jeg var endda nødt til at sende et billede af mit ID og min albue, men det blev stadig afvist.

Hej, har du modtaget dine penge? Jeg har en del problemer, tilsyneladende altid med verifikationen, men jeg har uploadet alle dokumenterne.

Hello,

Do you have any insights into why the selfie was rejected? I would like to believe precise instructions or concrete advice may help you pass the verification, even though it sometimes may become a real pain,...

Hej, jeg ved ærligt talt ikke, hvad problemet er. Jeg viste det i livechatten, og han sagde, at det var fint. Så uploadede jeg det, men mine to udbetalinger blev stadig afvist. Det handler om KYC-verifikation. Jeg er fra Tyskland. Det er blevet afvist to gange, på trods af at jeg blev spurgt, om min konto var verificeret, og jeg modtog bekræftelse. Jeg uploadede mit bankkort, ID-kort, forbrugsregning osv.

Oh, I see now. Thanks.

Based on the chat operator's response, the selfie is not the issue. Or at least it seems so.

Perhaps another document wasn't satisfactory for the KYC specialists.

May I ask what documents you have already provided and with what result? For example, did you get a list of approved documents or a list of rejected documents?

Another alternative: can you see green ticks or red crosses somewhere in your account where the documents were uploaded?

We are looking for clues to determine whether the issue is a failed KYC process or simply an ongoing, unfinished one. If you know what I mean.

Jeg uploadede:

Identitetskort forside og bagside

Bankkort forside og bagside

elregning

Selfie med ID-kort og albue skal være synlig.

Nej, jeg ser ingen røde eller grønne flueben. Jeg blev bekræftet i livechatten, at mine dokumenter er korrekte.

Thank you.

In most cases, the live chat operators only provide information about the overall acceptance, while the KYC department is responsible for determining whether you pass the KYC process. Therefore, I believe the process is still ongoing. How about you ask the chat about that? It is important to know this for certain because if the KYC does not close with a positive result, no payment will be made.

Tak for dit svar.

Jeg har uploadet alt, hvad medarbejderne anmodede om; dette er mit tredje forsøg. Jeg spurgte i chatten, om alle dokumenterne var i orden, og svaret var: ja, det blev bekræftet. Nu venter jeg på den næste opdatering, så vender jeg tilbage til dig for at fortælle dig, om betalingen er gennemført eller ej.

Med venlig hilsen

I see. Let's hope for a quick processing of the KYC and a positive result!! I will certainly be available for updates and wish you calm nerves until then. Try not to stress; at this point we just have to wait.