email sent to complaints@gaming-curacao.com , 24 hours later they replied wanting to know more details, I sent what I could, we will see what they will answer me..
So at least I'm glad they wrote you back. So let me know when you come up with something concrete that they replied to you. 🙂
Hej ven, er der nogen nyheder?
Hello ,i've just received this mail today from sbgok@protonmail.com
"Thank you for your inquiry.
Due to limited capacity combined with illness, we could not get back to you more soon as we are used to.
We sincerely apologise for that.
Is your case solved in the meantime?
If not, regarding the information you provided, we handle many similar cases and the Foundation might be able to help you.Maybe it is best to start with discussing your case by phone via Whatsapp.
What day and time would suit you best?
My number from which I will call is +34 643 593 483
Awaiting your reply,"
I hope they speak french, i will send them a message by whatsapp first..
selv til mig efter at have vundet et par væddemål i træk og nået €1000 (jeg vil have lavet €300 i indskud mere eller mindre siden jeg åbnede kontoen) og efter at have sendt alle de mærkelige dokumenter og selfies, at de bad mig om at foretage en udbetaling , lukkede de min konto og beholdt alle pengene og sagde, at jeg havde brudt vilkårene og betingelserne, hvilket åbenbart ikke er sandt. Hvis du har opdateringer eller har fundet en måde at appellere eller gøre noget, så lad mig det vide tak
Hello, I'm so sorry, did they not tell you what Terms you violated ? That would definitely be good to know. Also, did you bet only on sports or did you play some slots ?
Please let me know.
Kun sport, de fortalte mig, at vilkårene blev overtrådt, men de nævnte punkter indeholdt til gengæld mange andre underpunkter, og derfor fortalte de mig ikke den egentlige årsag til, hvorfor kontoen blev lukket. Jeg spurgte, hvilket udtryk jeg havde overtrådt, men de ville ikke fortælle mig det 
Kun sport, de fortalte mig, at vilkårene blev overtrådt, men de nævnte punkter indeholdt til gengæld mange andre underpunkter, og derfor fortalte de mig ikke den egentlige årsag til, hvorfor kontoen blev lukket. Jeg spurgte, hvilket udtryk jeg havde overtrådt, men de ville ikke fortælle mig det
Hej, jeg blev også snydt af betplays.com, jeg henvendte mig til et advokatfirma og flere foreninger, der yder hjælp til spillere, der er ofre for Curacaos kasinoer. Desværre ingen kompensation til dato, men jeg fortsætter min kamp
They told me the same thing, there regulators were in on this scam. Moreover, they are not licensed by gaming curacao anymore they changed their license to anjoun gaming, this company remains a shady company who gets to operate and is still allowed to take deposits, as soon as they see a winner, they keep your funds even the money you deposited and the winnings ofcourse, and there is no consequences for them. 0 Justice, never betting with offshore companies with these licenses ever again. I asked them to return my deposit , as I did not lose, they have not even given my deposit back it has been a year now.
Edit: and they still have 8.0/10 safety rating, it's a pathetic joke
Hej, sikke en skuffelse, jeg har faktisk bemærket, at de har ændret deres kørekort, de er forbandede
Kun sport, de fortalte mig, at vilkårene blev overtrådt, men de nævnte punkter indeholdt til gengæld mange andre underpunkter, og derfor fortalte de mig ikke den egentlige årsag til, hvorfor kontoen blev lukket. Jeg spurgte, hvilket udtryk jeg havde overtrådt, men de ville ikke fortælle mig det
Hello, that's a shame and I'm sorry for what you had to face. I saw from the screenshot that the casino appealed some point 3 and 9. Is there something more specific written there or not ?
Unfortunately, we at Casino.Guru do not deal with sports betting because we do not have experts in it, so we probably cannot help you in this case. But if you are interested, here are the links where you can try to get help.
Links can be found here:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Do you think you'll bite the bullet and file a complaint there ?
They told me the same thing, there regulators were in on this scam. Moreover, they are not licensed by gaming curacao anymore they changed their license to anjoun gaming, this company remains a shady company who gets to operate and is still allowed to take deposits, as soon as they see a winner, they keep your funds even the money you deposited and the winnings ofcourse, and there is no consequences for them. 0 Justice, never betting with offshore companies with these licenses ever again. I asked them to return my deposit , as I did not lose, they have not even given my deposit back it has been a year now.
Edit: and they still have 8.0/10 safety rating, it's a pathetic joke
Did you also try to file a complaint somewhere ? Look at the links I sent in my previous reply.
Unfortunately the Safety Index does not reflect sports betting and its problems. Since we don't have experts or a branch, we don't deal with such complaints because we don't have enough insight, so it would be unfair to change the safety index based on such things.
I think that's understandable. 🙁
Looks like I'm the biggest loser here. They stole 24k from me . Check out the letter I just sent them.
Betplays Legal Department
3 griva Digeni Avenue, Patsalos House
6030, Larnaca, Cyprus
Formal Complaint : Unlawful Account Suspension and Non-Payment of Funds
Dear Betplays Legal Department,
I am writing to formally demand the immediate reinstatement of my account and the release of my full balance of $24,115.03, which I have legally earned under your platform's terms and conditions.
I initially signed up with Betplays on May 24, 2024, and have wagered exclusively on sports through your platform. After withdrawing a small amount on June 11, 2024 which was accepted by your financial department, I redeposited $5,000 on August 29 2024. Followed by another $3,000, as confirmed by emails I have saved. I successfully increased my account balance to $24,115.03 through legitimate betting activities. After doing so, my account was unfairly restricted to $1 per bet, despite playing fully within the rules.
I then attempted to withdraw my funds, and after waiting for one week, I was informed on September 16th 2024 that my account had been suspended due to alleged violations of your General Terms and Conditions, specifically under Rules 3 (Multi-Accounts) and 9 (Criminal Activity, Collusion & Cheating).
Please be advised of the following:
No Multi-Accounts: I have never created or operated more than one account with Betplays. I have used only one account, which I have accessed solely from my computer, laptop, and cell phone. I have never shared or disclosed my account details with anyone.
No Criminal Activity or Collusion: I have never engaged in any criminal activity, collusion, or fraudulent behavior as outlined in your Rule 9. All my wagering activity has been conducted independently and fairly. I have no involvement in collusion or sharing of information with other players, nor have I attempted to manipulate the platform in any way.
Full Compliance: I have complied with all the applicable rules, including submitting my identity verification documents, which your team has approved, and have proof of all transactions, emails, and communications between myself and Betplays. My wagering history clearly demonstrates my compliance with your terms, and I have evidence of every wager placed and my balances.
Your decision to suspend my account and forfeit my balance without sufficient cause violates your contractual obligations and the principles of fair play. I hereby demand the immediate reinstatement of my account and the full release of my balance in the amount of $24,115.03.
Failure to comply with this request within 48 hours will result in further legal action, including but not limited to reporting your platform to relevant regulatory authorities (Comoros Licensing Authorities, TrustPilot, Casino-Guru) , initiating a formal legal claim for the recovery of my funds, and seeking damages for breach of contract and unjust enrichment.
I hope this matter can be resolved amicably and promptly.
Call me a detailist, but I would not consider us or TrustPilot to be "relevant regulatory authorities".
In any event, you should be aware that we do not deal with sports betting or anything similar right away. As a result, relevant user reviews and complaints are likely to be rejected. Is it accurate to say that you have only bet on sports? Just trying to steer clear of erroneous assumptions.
Yes it is accurate. I only used the site for sportsbetting. Also, I understand you are not a regulatory official. I simply put that there to let them know that I will be informing users of their mal practice. Plus after seeing on Trust pilot that a bunch of people all got scammed recently, we need to make sure this site loses their license.
24k is no joke...
Yes, I see. It really is serious!
I appreciate the explanation. My only goal is to steer clear of any potential misunderstandings.
I should also make it clear that there is nothing we can do to "punish" online bookmakers. I think "we" can only hope that you come to a just resolution, probably with the license provider.
Dear casinoguru please help I created an account on betplays about a month ago. I made a deposit and won some betting. I have passed full verification. I ordered a withdrawal, but after a week it was rejected due to violating the betting regulations, point number 3. This point concerns betting when you received a bonus. I had to take no deposit bonus. I had 700 euros in my casino account and they took them away for no reason. I didn't do anything wrong. I was accused of things I didn't do and the money I won honestly was taken by the casino.
I am really sorry about your experience from this casino.
I can see that you have already submitted a complaint here as well, but unfortunately, as I can see that the issue is related to sports betting only, I am not sure that we could be able to help.
You need to wait for the complaint resolver of your case to investigate it and then will let you know how to proceed further.
Dear casinoguru please help I created an account on betplays about a month ago. I made a deposit and won some betting. I have passed full verification. I ordered a withdrawal, but after a week it was rejected due to violating the betting regulations, point number 3. This point concerns betting when you received a bonus. I had to take no deposit bonus. I had 700 euros in my casino account and they took them away for no reason. I didn't do anything wrong. I was accused of things I didn't do and the money I won honestly was taken by the casino.
Hej, jeg blev også snydt af betplays.com, jeg er ked af at meddele dig, at du desværre ikke længere vil se dine penge. Jeg har indgivet mange klager forgæves, de tyve har ændret deres kørekort
Jeg er en japansk spiller
Jeg fandt denne tråd og vil også sende min klage og advarsel der.
Som allerede skrevet her, forstår pionerer måske allerede, men denne casinoside begår svindel.
Og desværre, når du ser på antallet af på hinanden følgende afslag på krav-forummet i perspektiv, ser det ikke ud til, at CasinoGuru fungerer som en voldgiftsside, når det kommer til denne casinoside.
Jeg ønsker ikke at skrive sådan en klage, fordi jeg er blevet hjulpet af et andet websted, men indsendt den: 5. december 2023
Af de 31 krav siden da, er 28 blevet dømt mod spilleren i rækkefølge.
Genstandene er netop blevet konfiskeret, og jeg er stadig i gang med at kommunikere med den anden part og sende min klage, men jeg vil gerne have, at I alle tager et kig på den række af interaktioner, jeg har haft indtil videre.
Denne side beskylder mig for at snyde.
Jeg har dog ikke deltaget i en sådan adfærd, og der er ingen måde, jeg har oprettet flere konti eller samarbejdet med andre.
Det er sandsynligt, at BetPlays efter lidt frem og tilbage vil levere nogle opdigtede beviser, og CasinoGuru vil regere som offeret.
Men som nævnt ovenfor er 28 på hinanden følgende afskedigelser ud af 31 sager et usædvanligt antal for dette voldgiftssted. (3 af disse sager er endnu ikke afgjort.)
CasinoGuru bør tage ansvar og internt revurdere disse 28 på hinanden følgende afgørelser.
Jeg er sikker på, at der er mange andre spillere end mig, som har fået konfiskeret deres gevinster af ubegrundede årsager.
Jeg besluttede at registrere mig efter at have set denne vurdering.
Jeg er ikke sikker på, om de har registreret sig via dette link, men jeg har registreret mig gennem denne casinogruppe mange gange.
Fordi jeg stolede på denne anmeldelsesside hver gang.
Denne hændelse får mig til at tro, at det er en fejl i din filosofi at fortsætte med at holde dem højt.
Og jeg vil gerne spørge alle jer Casino Guru-voldgiftsmænd.
De mennesker, der klager i diskussionerne, er kasinopionerer, og mange veteraner er også blevet ofre for problemet.
Hvorfor giver du det et sikkerhedsindeks på 8.0, når der er så mange problemer?
I tilfælde af en nybegynder som mig, er svaret måske ikke en pålidelig faktor i sig selv, men der er mange påstande og Junior Adepts og Junior Apprentices i dit system.
På trods af, at mange velrenommerede pionerer blev ofre og advarsler i diskussionerne, ser det ud til, at webstedet får et gratispas for at tjene penge.
Forklar venligst, hvorfor du ignorerer klagerne fra troværdige medlemmer på din platform og giver spillerum til svigagtige kasinoer.
Der er også nogle mistænkelige punkter i dette KYC-system.
Jeg har givet mit kørekort som KYC.
Selvom der er en manuel indtastningsformular, bruger de billedgenkendelsessoftware til at læse "forsiden" af det licensbillede, du giver, og overskrive det uden din tilladelse.
Med et japansk kørekort vil myndighederne, hvis du flytter, opdatere bagsiden af dit kørekort med den korrekte adresse.
Jeg har også opdateret dokumentationen på bagsiden.
På trods af dette fejllæste de min gamle adresse og fødselsdato på forsiden og overskrev de personlige oplysninger, jeg havde indtastet.
Er dette ikke i sig selv en ulovlig handling fra deres side?
Ville det ikke være et problem, hvis de oplysninger, jeg indtastede, blev ændret uden min tilladelse?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
