Jeg forestiller mig, at du synes, det er en helt rimelig anmodning, og jeg er enig med dig. Helt ærligt siger reglen: Vi tillader casino 14 full dys at løse deres problemer, fordi ud fra vores meget komplekse erfaringer bliver de fleste af de forsinkede udbetalinger løst hurtigere uden indgriben i løbet af de første 14 dage.
Forestil dig, at dette casino faktisk oplever en enorm forsinkelse med KYC, betalinger, alt. Hvordan ville det fremskynde processen, hvis vi forsøgte at nå ud til dem med ethvert specifikt problem? Eller hvis vi bare siger: "Hey hvad sker der. Vi har masser af spillere, der klager over forsinkede betalinger. Har du tid til at diskutere det med os?"
Hvad skal vi overhovedet finde ud af, tænker jeg.
Jeg ved, hvordan det lyder, men alligevel er der procedurer, vi skal følge.
Derfor informerer vi spillerne om det. Systemet er ikke uden sine fejl; for eksempel synes jeg 14 dage er alt for meget. På den anden side er denne tilgang baseret på komplekse analyser, og klageteamet er naturligvis så overvældet, at de ikke har et minut mere til at udføre et ekstra arbejde.
I imagine you think this is a perfectly reasonable request, and I agree with you. Frankly, the rule says: We allow casino 14 full dys to resolve their issues because, from our very complex experiences, most of the deayed withdrawals gets resolved quicker without the intervention during the first 14 days.
Just imagine this casino is actually experiencing a huge delay with KYC, payments, everything. How would it speed up the process if we tried to reach out to them with every specific issue? Or if we just say, "Hey what's up. We have lots of players complaining about delayed payments. Do you have time to discuss that with us?"
What should we figure out anyway, I wonder.
I know how it sounds, yet there are procedures we have to follow.
That's why we inform players about that. The system is not without its flaws; for instance, I think 14 days is far too much. On the other hand, this approach is based on complex analyses, needless to say, the Complaint Team is so overwhelmed that they don't have another minute to do another extra work.
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