Betsolino Casino – generel debat

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They are not processing cash out

Could you tell us more about this issue, please?

I complain to them that they didn't process cash out and they said that they will and it shows that they did and that I should get money in 72h. I haven't got the money after all of that

So, your account is fully verified and your withdrawal is approved? Is that right? When exactly did they approve it?

Try to contact them again and let us know the outcome, please. We will try to help you if the problem continues.

Yes, they approve it at 13.06. My 1st cash out after they approved it was fast, but this is the second one and still no money to my bank account. I have contacted them 5 times now, without any luck

We need to wait and see how it goes, because our complaint team won't be able to intervene before the 14-day period passes. So, hopefully you will get paid soon, especially if it is approved, as you say.

Har du modtaget dine penge?

Jeg har også registreret mig der og har en udbetaling i vente, men jeg har først lige set din klage

He didn't receive the money yet.🤷‍♀️

How long have you been waiting for the withdrawal? Is this your first one at this casino?

Han svarede på sin klage for 2 timer siden, men det kan stadig tage et par dage, før svar bliver frigivet.

Jeg anmodede kun om min tilbagetrækning i går og sendte også mine KYC-dokumenter i går, så alt er stadig i orden.

You are right, it was inside information.😉

I see. So keep us informed, please, and hopefully everything will go well.🤞

Så du ved allerede, at han ikke har modtaget sine penge endnu?

I haven't. You have to contact support for every cash out

Men det virkede med det samme med din første tilbagetrækning?

og hvor lang tid tog kyc? Blev du underrettet på nogen måde?

After talking to support, yes. Fast. No.

Og hvad fortæller de dig nu, hvorfor tager det så lang tid?

That's right.😉

The same issue here, but with a little difference. I wasn’t able to upload my documents for verification. There was an error in the website constantly. So I’ve sent en email and they replied me with the option to send my docs with email. After sending my docs a received a confirmation with the message that my account would be verified within 48 hours. I’m more than 72 hours waiting now and still didn’t get an email that my account is verified, neither I can see it is on the website in my account section.

my withdrawal request is pending for more dan 4 days now.

Jeg fik at vide, at verifikation ikke finder sted i weekenden. Var der måske en weekend imellem?

I sent my documents last Wednesday to them. I’d allready sent an email when they think the withdrawals will be processed. The only answer I get is: ‘all of your deposits are credited to your account, if you think there’s an amount missing send us a screenshot from the bank or payment method’. They don’t answer my questions about verification and withdrawals.