Kære spiller.
Jeg foreslår, at du falder til ro, vi er her for at hjælpe dig. Alligevel er vi her på forummet også afhængige af de oplysninger, du har givet os.
Så jeg talte med Nick for at hjælpe dig. Dette er forklaringen jeg fik:
Din klage over The Bettilt Casino - behandlet af Nick, blev betragtet som irrelevant, hovedsagelig fordi:
- den beskrev din situation i Roku Casino
- baseret på den udelukkelse, du lavede i Bettilt, kunne du dog oprette en konto hos Roku. Udover det har de intet fundet relateret til Bettilt Casino
Din klage mod Bettilt Casino er således blevet afvist og er ikke blevet genåbnet.
Fra deres perspektiv er problemet med Roku hovedpunktet, og Petronela vil håndtere det.
Hvis du af en eller anden grund er uenig i det, bedes du svare Petronela og forklare dit synspunkt. Det kan vi ikke gøre på dine vegne, da det let kan forårsage endnu en misforståelse.
Så vidt jeg forstår, har du og Petronela kontakt, har jeg ret? Det ville være bedst at afklare dine meninger med hende.
Kan du prøve det, tak?
Dear player.
I suggest you calm down, we are here to help you. Still, here on the forum, we also depend on the information you have given us.
So, I spoke with Nick to help you out. This is the explanation I was given:
Your complaint against The Bettilt Casino - handled by Nick, was considered irrelevant mainly because:
- it described your situation in Roku Casino
- based on the exclusion you made in Bettilt, you were, however, able to create an account at Roku. Besides that, they have found nothing related to Bettilt Casino
Thus, your complaint against Bettilt Casino has been rejected and has not been reopened.
From their perspective, the issue with Roku is the main point, and Petronela will handle it.
If you, for any reason, disagree with it, please respond to Petronela and explain your point of view. We can't do that on your behalf because that could easily cause another misunderstanding.
As far as I understand, you and Petronela are in touch, am I correct? It would be best to clarify your opinions with her.
Can you try that, please?