BiggerZ Casino – generel debat (side 2)

Det mærkeligste er, at jeg spurgte kundeservice, og de sagde, at det er åbent nu, jeg forstår det ikke.

So you have your money there, and do you have access to your account? 

Ja, selvom jeg insisterer på, at jeg fik den blokeret.

So at first you were complaining that they blocked your account. Now you're saying you wanted them to block your account, so which is it? Please explain it to me because I'm starting to get confused. What's the problem, and what do you want to resolve? 

Jeg gentager det, fordi det ser ud til, at vi ikke ved, hvordan man læser.

Den 16. blev kontoen blokeret, den 17. var den ikke længere blokeret, og du bliver ved med at insistere på, at jeg må have gjort noget for at få den blokeret, dig selv.

This is the first post you wrote: "This casino is garbage, my account was blocked in less than a week and they'll probably keep my money, so..." so that means you didn't want to have your account blocked as you have money there.

Another post from you: "Yes, although I insist that I had it blocked." That for me means, you wanted to have it blocked. 😀

So the point is you didn't want to have blocked account and you want to withdraw your money, right? 🙂

Your concern is that you had blocked account and next day it was the other way.

So the main thing is, can you access account now and withdraw your money?

That's really frustrating to read. Wishing you the best, and I hope you find people who can point you toward useful resources

Det er ikke muligt at indbetale med Paysafe. Venligst ret dette, tak.

Hello, thank you for sharing with us. I cannot promise we can actually make that update quickly, but I'll pass a note forward. 🤞 I'm on it!

I saw that your complaint is marked as resolved. So before I ask you any other questions, I’d like to ask whether your issue was actually resolved and whether you managed to reach an agreement with the casino and receive your winnings?

Alright then. I’m glad that the situation has, so to speak, been resolved halfway, and we’ll see whether you receive your tournament winnings. I really hope you do, and I’ll be waiting for you to let us know once the money is in your account.🙂

Jeg slettede de tidligere indlæg, fordi casinoet håndterede problemet godt. Men siden jeg anmodede om en udbetaling for et par dage siden, er der ikke sket noget. Det lader til, at ingen er interesserede.

I don’t think players should really be doing that. If something happens at a casino and you have an issue of any kind, whether it’s a withdrawal problem or something else, I think it’s better to leave the post here.

If the casino eventually resolves the issue and handles it positively, I would also update the post and mention that here. That way, other players can see that the casino had an issue but ultimately worked with you to resolve it. I think that’s valuable feedback because it shows players that the casino is willing to address problems when they arise.

If you delete the original posts, there’s no longer much continuity, and other players may get confused. The forum is primarily here for players to compare their experiences with different casinos and support each other when they run into problems.

I can also see that you’re currently waiting for your withdrawal. We give casinos 14 days to resolve situations like this, and if they don’t manage to do so within that time, you can open a complaint with us.

Du har ret. Og jeg er bange for, at jeg ikke tænkte på det. Undskyld.

Jeg holder jer opdateret her.

It’s okay, don’t worry about it. But perhaps this can also be a useful reference for the future. If something similar happens again, whether at another casino or even at this one, it’s good to have it documented here.

Players often come here, whether it’s you or someone else, to see what experiences other players have had with different casinos, whether a casino is worth playing at, whether there have been any issues, and so on.

So in a way, by sharing your experiences here, you’re helping each other out.

I’ll be waiting for your update.🙂

Ja, det er sandt. Jeg vil håndtere det anderledes i fremtiden.

Ingen opdateringer endnu. Min udbetaling har ventet i seks dage. Jeg er ikke blevet kontaktet eller modtaget yderligere oplysninger. Chatten siger, at udbetalingen bliver gennemgået, men der ser ikke ud til at ske noget.

If the casino is giving you this kind of information, then unfortunately, for now, you’ll just have to wait and see if anything changes by the end of the week. I hope it does and that you’ll have some positive news.