Bitguruz Casino – generel debat

Hvis du vil diskutere noget i relation til Bitguruz Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej, jeg brugte programmet for ansvarligt spil på siden, men de genåbnede stadig min konto. Jeg rapporterede også mine spilproblemer, men på trods af dette bliver programmet for ansvarligt spil ikke taget alvorligt, og jeg har ikke været i stand til at beskytte mig selv yderligere. Jeg venter på deres svar på denne sag.

Hello, I am very sorry to hear that. May I ask what specifically you requested and why the casino reopened your account? How long have you been waiting for their response? 

Issues regarding responsible gambling should always be taken seriously.

Hej, det er en uge siden, jeg har ventet på svar. Jeg indgav en klage og rapporterede mine spilproblemer, men jeg kunne ikke genåbne min konto efter en uge blot ved at spørge. Nu er min konto permanent lukket, fordi jeg sagde, at jeg ville indgive en klage.

So, do you want to close your account permanently or not? I don't know if it's a translation issue, but from what you're writing, it sounds like you want to reopen your account. Is that right or not? 

Nej, min konto er lukket, men den er blevet genåbnet to gange i træk på grund af ludomani. Casinoet svarede mig, men de tager ikke ansvar for ansvarligt spil, så jeg gør krav på mine indbetalinger fra før denne lukning.

Hej, min klage, indgivet af fru Katarina Duboak, har været ubesvaret i 7 dage. Kan I hjælpe mig, da jeg ikke har modtaget noget svar?

Jeg har ikke modtaget svar fra Casino Guru

Yes, you're right. 

Katka will definitely reply as soon as possible, so you don't have to worry that she'll forget about you. 

So, when we talk about the case itself, when you closed your account for the first time, was it because of gambling addiction, and did you explain this exact reason to the casino? Why did they reopen it for you? Did you insist that they do so, or did they do it on their own? 

Ja, jeg rapporterede mine spilleproblemer første gang. Anden gang brugte jeg selvudelukkelse uden mulighed for genåbning. De genåbnede min konto ved blot at spørge mig. Jeg forklarede dette til casinoet, men de lader som om, at intet er sket, og fortæller mig, at kontoen er lukket. Jeg sendte beviserne til din kollega.

Beklager, der er problemer med oversættelsen af ​​dit websted.

Jeg synes, at min konto aldrig burde være blevet genåbnet, hvis de havde taget ansvarligt spil alvorligt. Jeg vil gerne have, at casinoet fremviser bevis for mine indbetalinger.

Nu tager han ikke længere ansvar

Din kollega har modtaget oplysningerne

Jeg har et spilleproblem, som jeg ikke ved, hvordan jeg skal håndtere. Jeg brugte Gamban til at forsøge at stoppe mig selv, men det lykkedes mig at komme udenom. Jeg spiller på mange online casinoer, og det er et mareridt. Jeg ved ikke, hvordan jeg får hjælp, men når jeg taler med min psykolog, får jeg bare lyst til at spille endnu mere. Det er en trist realitet, og jeg fortryder nogensinde at have været involveret i online gambling.

Casinoer respekterer ikke spillernes problemer; heldigvis er nogle meget velrenommerede, men Bitguruz tager ikke ansvarligt spil alvorligt.

So if you described that you have a gambling problem and the casino closed your account, then it shouldn't have reopened it, that's clear. I think that cases like the ones I mentioned and the ones you mentioned should be taken seriously. I know that it is sometimes difficult for the casino because it is necessary to clearly emphasize to the player whether it is just a matter of closing the account or gambling addiction.

We will see how your case progresses.

Tak for jeres svar. Jeg vil tålmodigt afvente fru Katarinas svar. Hav en god dag.

Hello, if I may step in, I would like to say that this path is extremely difficult and there is no tool that would ultimately help you avoid every casino. 🙁 few tips I gathered thus far:

A good approach is to distribute your efforts effectively by setting blocks or limits on each payment option you use. It would be cool to reduce the options beforehand. Ask someone close to help you manage accessibility to your funds.

Block your current phone number and go for a new one, and do the same for emails you used for casino registrations. Cut all the channels through which you're getting promotions for casinos. When it comes to browsing online, set parental protection filters—that could help avoid some gambling sites. As you can see, it is mainly about you and your ability to fight. However, with the support of your closest friends and family, you can manage this, step by step.

Sharing truly helps, so find a supportive community, help centers, and therapists. Anyone who can help you when the urge strikes: https://casino.guru/responsible-gambling-guide/problem-gambling-help-centers 👈

I honestly hope some suggestions will help you a bit.

This is indeed a smart choice.

In case you would like to talk more in a forum outside the casino's offers, we have such a place:

https://casino.guru/forum/responsible-gambling 👈

Have a good day too. 🙏