Cactus Casino – generel debat (side 2)

All this should also be clearly written in the terms. Have you found it there?

No, I found out on hard way 😕 after full registration, I played all 100 rounds. Just waste time... Bc wagering is only with real money...

Well, as we always say, it is really important to read the terms every time.

Hej, jeg vil gerne sige, at det er 5 timer siden, jeg lavede min første indbetaling, og ikke et eneste spil lader mig spille. Jeg skrev til support, og de bad mig om at downloade en VPN. Jeg gjorde det og betalte der, og der er stadig ikke sket noget. Forhåbentlig refunderer de min indbetaling.

Hi, that's quite an inconvenience. 

Have you asked support what's causing you not to be able to play the slots? So the VPN didn't help at all? 

My advice would be that if the casino ever advises you to use a VPN, always save that conversation in case there are problems in the future.🙂

We apologize for any inconvenience caused. Our goal is to assist our players, which is why we recommend using a reliable VPN to continue gameplay. Please note that some VPNs may be unstable and could lead to issues. If you need further assistance, feel free to ask in the chat or contact us at: support@cactus.casino. We're always here to help!

Jeg vil gerne takke jer for jeres hjælp i min sag. For et stykke tid siden gik jeg ind på casinoets hjemmeside og kunne spille på min indbetaling, men den første indbetalingsbonus var der ikke, den var forsvundet. Men det vigtige er, at jeg kunne spille på mine indbetalinger. Men I mister mig som kunde. Jeg registrerede mig primært på grund af min bonus, og den er væk. Jeg talte også med jeres chat, men de sagde, at der ikke var penge på min konto, og at jeg ikke kunne bruge den første indbetalingsbonus. Så jeg tror ikke, jeg er jeres kunde, I vandt mig ikke over, synd.

Tak for hjælpen fra folkene hos Casino Guro.

But nothing has happened yet, if I have seen correctly. 

Tomas replied to your complaint and I believe you will be able to resolve it with the casino as they wrote you quite quickly here. 

If anything, I'll be here.

Vi forstår det ikke. Jeg skrev til dem i chatten, og de sagde, at jeg ikke kan spille bonussen. Det er deres job. Tak igen, Casino Guru.

Dear Vankoo,

Thank you for your feedback. We're truly sorry to hear about the difficulties you've experienced with accessing the slots and the missing first deposit bonus. We understand how frustrating this can be and sincerely apologize for the inconvenience.

At the moment, we are experiencing intermittent access issues with slots in certain markets. Our team is actively working on resolving these problems. In the meantime, we recommend using a reliable and trusted VPN service to ensure stable access. Please note that some VPNs may be unstable and could cause issues, including with bonuses not appearing properly.

If your bonus has disappeared, we kindly ask you to contact our support team directly. We’ll be happy to investigate the matter and do our best to help you. You can reach us via live chat or email at [insert email address].

Our goal is to provide a fair and enjoyable gaming experience for every player. We’re always here to listen and support you.

Kind regards,

Cactus Casino Support Team

De svarede mig fra chatten og sagde det samme som før, vi kan ikke give dig bonussen tilbage. Så...

Det er svaret.

According to what I saw on the screenshot, the casino says that the bonus was wagered. So how is it, because you mentioned that you didn't get it and that it disappeared but you could play with the deposit. 

So apparently what happened is that the deposit that was tied to the bonus was already lost and therefore the casino can't give it back to you if I understand correctly. But if it didn't work and you didn't see the bonus or didn't get it, it's probably not the most pleasant experience.

Under alle omstændigheder har jeg ikke planer om at gøre det mere. Min mening om casinoet er fortsat negativ. Jeg ønsker dig alt det bedste.

Oh well, well, I thought you might want the bonus somehow. 

In that case, I just wish you well.🙂

Jeg vil selvfølgelig have bonussen, det er det, jeg skriver om.

The way you wrote it, I thought you were giving up on this casino. Then I would try to find out if I were you how it all was and if what I described happened. If they can explain why they can't credit you the bonus then okay, but if they can't explain what happened and why there was some technical glitch that you describe, then I understand that it's not the most user friendly.

Chatten fortalte mig, at de ikke kunne kreditere mig bonussen, fordi jeg ikke havde penge på min konto. Det stod klart for mig, at internetforbindelsen ikke fungerede korrekt, og derfor kunne jeg ikke spille. Næste dag besluttede jeg mig for at logge ind på siden igen, jeg startede et spil, og det startede, tilsyneladende var forbindelsesproblemet blevet løst. Efter at have spillet min indbetaling, prøvede jeg at finde bonussen, men der var ingen bonus. Og det faktum, at jeg har prøvet at få bonussen tilbage i 3 dage, hvilket jeg burde have gjort, får mig til at miste lysten til at gøre mere, det er derfor, jeg skrev kommentaren før.

Nu har jeg tjekket igen, bonussen er væk. Behold bonussen, jeg har ikke brug for den længere, men jeg bliver stadig snydt af Cactus Casino, jeg har gennemført alle trinene. Casinoet kunne stadig ikke give mig bonussen tilbage. Jeg ønsker jer ikke flere skuffede kunder som mig.