I thought you'd be able to agree on something with casino.
The truth is that casinos don't have to offer bonuses to players and they don't have to say what the reason is.
It's not the most user friendly, so I understand your frustration.
I would say that if it was a fault in your internet connection, though, that probably could have caused the whole situation.
So if the casino doesn't want to give you the bonus, then unfortunately you probably can't do anything about it.
Hello!
Thank you for your message.
We would like to clarify that the bonus you started to wager and then canceled cannot be restored. When a bonus is canceled, the system always displays a warning that all funds associated with it (including the remaining bonus balance and winnings) will be debited. This warning appears before confirmation, and it is not possible to cancel the bonus accidentally.
We understand that the situation may have been unpleasant, and we regret that you have been left with a negative impression. However, in this case, the bonus policy rules were followed.
Thank you for your understanding, and we wish you all the best!
Okay. Jeg forstår, at jeres politikker er sådan. Før jeg spiller med jer, er jeg nødt til at sætte mig ind i alle jeres politikker og mulige situationer, og først derefter kan jeg beslutte mig. I har smeltet denne sag så meget, at man kan give slip. I dette tilfælde foretog jeg en indbetaling med en bonus, som jeg den dag i dag ikke har spillet bonussen for. Jeg vil ikke skade dig, men dit visitkort siger tydeligt, at du modtager en bonus, når du indbetaler. Jeg har ikke modtaget en.
7x max cashout on the welcome bonus. Dont bother playing here. Dumb term.
My bowns
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
