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Candy Casino – generel debat (side 2)

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blankaloviscek
11 måneder siden

Hello,

I come across this rule already, the way I it many players tent to play completely for free, utilizing for instance daily and weekly free spins only. Such rules are suppossed to prevent that.

From the player's perspective though, I imagine it leaves a very bitter taste. If the casino want to restrict consecutive free bonuses, I'd say the system should prevent player from taking the fourth bonus rather than leaving the player play without any notice. Would that felt better?

But you managet to roll over even the deposit I see, that's cool!

11 måneder siden

now Is done and now i know more about their policies &rules. And as you said, no one is telling that, not even support.

blankaloviscek
11 måneder siden

And you also help warn others along the way. Do you know what I find extremely unconfortable in gambling these days? Keeping all the rules and limitations in mind. Some bonuses are so complicated that I just do not bother to make additional effort and skip all the promotions completely.

I hope you are much more relaxed with rules 🙂

8 måneder siden

filehi can someone maybe explain to me why this page pop up in CANDY CASINO when i want to play,why did i sign up if this is happening?.

8 måneder siden

Serious guys if this is happening why dont they warn u before hand,i mean its a total waist,i mean 1st u exited for its a new platform exiting things can happen but afterwards a total turnoff lol.

MakwaaN
8 måneder siden

According to our information, players from your country are accepted at this casino.

Does this show only when trying to play some particular game, perhaps? 🤔

2 måneder siden

BEWARE

I won 8500€ from candy casino where they only paid 800€ where there were also problems. So I took a deposit bonus where there was a win cap I wagered this amount almost 4000€ and tried to make a withdrawal and I had to wait for the documents to be approved for almost 2 weeks and I played there every day and won 8500€ in total and I made a withdrawal and I was looking forward to it and I started asking about the money and they said I would only get 800€ wow the casino took 7700€ for its own expenses I asked about this many times and the answer was to wait then came the day when I thought I would get money they announced that I would get 400€ because they have problems with payments and said it would be another 5 days before this 400€ comes. The operation of this casino is absolutely fucked up I took pictures of these conversations and withdrawals that I had made I hope someone would close down the operation of these scammers.

2 måneder siden

I won but the casino didn't pay the money and then they accepted €800 from which I only got €400 when there are problems with the payments €7700 were lost to the devil's Sahara

file
Kikke
2 måneder siden

So, to understand this whole thing better. You played with the bonus, and you successfully finished the wagering, right?

Was the money transferred from bonus money to real money balance before you continued playing with the money won from the bonus and won the 8500€?

I am asking because if you had finished the wagering and the money was in a real money balance, then you should receive the whole balance and not just the money the casino said that you are entitled to.

Please try to explain the whole matter well to us so our complaint team can understand it better and help you according to that.

2 måneder siden

Hej, omsætningen var fuldstændig vellykket, og jeg havde rigtige penge, sandsynligvis €600 i starten. Jeg prøvede at hæve dem, men de ville have dokumenterne, som jeg indbetalte, og jeg spillede med disse penge i sandsynligvis 2 uger, hvilket jeg vandt, €8500, men jeg fik ikke €800, hvoraf de kun betalte mig €400. Jeg kan lægge billeder op af alle ind- og udbetalinger. Så I kan se. Og disse penge kom til mig efter omsætningen for at blive hævet, det vil sige, pengene kom til mig som en reel saldo, som jeg fortsatte med at spille med. Jeg foretog en hævning på €6500 og yderligere €1500 og efterlod €500 til spillet, og så skete det, at hævningen var €800, og alle de andre penge var tabt, det vil sige, jeg tabte €7700 i penge.

Redigeret
Automatisk oversættelse:
Romi
2 måneder siden

Hvordan kan jeg sende dig billeder af disse lifte, så du forstår, hvad jeg mener?

Automatisk oversættelse:
Romi
2 måneder siden

Ja, bonussen blev omsat, og jeg havde derefter en reel saldo på €600, som jeg fortsatte med at spille med.

Automatisk oversættelse:
Kikke
2 måneder siden

I understand now.

Please know that you don't need to send any pictures here; just wait for your complaint to move forward, and whenever needed, your complaint resolver will ask you to provide those.

From your description it seems to me like there could have been some mistake made, though, but we have to wait and see how everything will unfold.

Please stay patient.

Romi
2 måneder siden

Jeg sendte en e-mail til Tom, som er her for at håndtere disse ting, og sendte ham et skærmbillede. Jeg tror, ​​de virkelig snød og hævede pengene til deres egen konto.

Automatisk oversættelse:
Kikke
2 måneder siden

Let's try not to make any assumptions yet, please. What do you say?

Our complaint team will investigate it thoroughly, and hopefully soon we'll learn more.

2 måneder siden

Jeg ville ikke være negativ, hvis jeg havde tabt dette beløb. Casinoet ville være glade, men nu hvor jeg vandt, er det de gratis penge, jeg kunne have hævet, og jeg fortsatte med at spille og vandt, så casinoet regnede ud, at jeg kun ville få €800 for mig, det er mange penge.

Redigeret
Automatisk oversættelse:
Kikke
2 måneder siden

It is not that easy, you know. The gameplay has to be checked, and also how the money appears in the casino account. If they have it well set up or it is confusing, then also they mess up.

You know what I mean?

Let's see how it will go.

2 måneder siden

Det, der overrasker mig, er, at saldoen var fri til udbetaling eller spil. Og jeg nåede at spille i 2 uger, før alle dockers blev godkendt, og så foretog jeg en udbetaling på €8000, fik €800 ud af det og lod €500 være tilbage til spillet, og alle pengene forsvandt ud i den blå luft.

Automatisk oversættelse:
Kikke
2 måneder siden

So, do I understand correctly that the money was already in the real money balance?

Romi
2 måneder siden

Ja

Automatisk oversættelse:
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